In fact, the most important thing is your learning ability and hard-working spirit. To tell the truth, the hotel industry, especially the front desk of dry hotels, has a strong working rhythm. If the occupancy rate is high, the handsome boys and pretty girls at the front desk can't be idle. Therefore, for an intern, if you are accepted by the front office manager, you will be required to get used to the things at the front desk quickly. For example, how to operate the Opera system at the front desk? This is the most advanced operating system adopted by all Shangri-La hotels in the world. Secondly, exercise your language ability. The expressive ability here is not only English conversation, but also good communication with domestic guests, so that guests feel that this is a "hospitable Shangri-La"; In addition, you should be an extroverted and helpful person at heart, and you will be very popular with your superiors and colleagues in your future work.
Finally, the landlord should not expect too much from being a hotel front desk. In fact, they are all engaged in the service industry. Any guest may encounter any situation. Many times, we should learn to be patient, especially in Shangri-La, and not dare to offend guests. "Attitude" is particularly important! !
Anyway, I wish the landlord good luck here During the interview, just keep a clear head, don't be nervous, and speak your own opinions boldly (please keep smiling and make eye contact with the interviewer)! !