Salespeople who used to wear work clothes now appear in front of users as "Dabai" to provide offline services for users. Since May 15, the business halls of Shanghai Telecom have been opened one after another, and the salespeople who have returned to work have lived in the business halls and become "people who don't go home".
After the reopening of the telecom business hall, there are not a few users who make an appointment to enter the hall every day. Card replacement, mobile phone terminal purchase, etc. They are all hot businesses in the business hall. In order to meet the business needs of users, the business hall optimizes the working mode in various ways and tries its best to solve problems for users.
Although the telecom business hall has been closed for nearly two months, the enthusiasm for users and trust in the business hall have not changed.
The busy telecom business hall of Shendong Road, Minhang, Shanghai reopened on May 16 after being closed for one and a half months. With the gradual increase of business volume, the telecom business hall of Shendong Road has increased from two salespeople and one counter to four salespeople and two counters.
Xindong Road Telecom Business Hall has re-divided the counter and waiting area, cancelled the simple counter originally set at the door, and set a safe distance to ensure safety, so that users can receive services at the counter. After each user finishes the business, the counter will be disinfected, and the hall store will be fully disinfected every two hours.
At 7 o'clock every morning, the sales staff are busy, making antigens, cleaning the counter, killing the audience and wearing protective clothing. Before 8: 30, everything is ready to welcome the arrival of users.
Because the telecom business hall of Shendong Road is close to the hospital, elderly users often run together. After the business hall of Shendong Road resumed work, an 80-year-old man came one day. He lives two or three stops from the business hall. That day, he stopped by the business hall of Shendong Road to check out, without an appointment. In order not to let him run again, the salesperson helped the old man to pay the fee without entering the hall. "Usually there are old people in the hall to pay the bill, which has become their habit. It's not easy to go out once now. We must try our best to take care of them and provide convenience for them. " Huang Xiaofeng, a salesman of East Road Telecom's business hall, said that for some common online services, they will also record videos and send them to users, so that users can go to the business hall less.
Shanghai Songjiang Ledu Road Business Hall is the first telecom business hall in Songjiang District to resume work, and it is also one of the first telecom business halls approved by Shanghai Telecom. Since returning to work, I have received about 30 users every day, and almost every day the reservation number will be "flashed". Starting this week, two salespeople have been added to the telecom business hall of Ledu Road, and now there are four salespeople living in the lobby.
However, there are often some users who either can't make an appointment or don't know whether to make an appointment. Zhang Yu and Tang are the first salespeople to return to work. On the first day of work, an anxious user came to the business hall and said that his mobile phone card was broken. "Users are engaged in material distribution. The broken mobile phone card has a great impact on work, but there is no appointment. When I heard that I had to make an appointment to handle business, my mood suddenly got excited. " Zhang Yu quickly calmed the user and helped him find a way. There happened to be a balance that day. Zhang Yu guides users to make an appointment through digital sentry and checks user information. After confirming that it meets the requirements, he helped the user handle the business. The user who was excited just now left with satisfaction.
Another time, at noon, two users stood outside the telecom business hall of Ledu Road. They want to apply for a new card, but they have no reservation. Zhang Yu and Tang thought that Songjiang Telecommunications Bureau had just launched community stores in various communities. Coincidentally, the communities where these two users live have "Songjiang Telecom Community Store", and the "boss" of the community store contacted the users in time. The next day,
In this way, there are quite a few stories to solve the urgent needs of users. Salespeople will not easily shut out users who have not made an appointment, but solve problems for users in various ways.
For salespeople, it is a special experience to return to the familiar business hall and be accompanied by someone 24 hours a day.
"I haven't walked into the business hall for a month and a half. On May 16, when I saw the familiar telecom blue Logo in the distance, I felt a long-lost intimacy and even a feeling of going home. " Zhang Wei, who has worked in the telecom business hall of Ledu Road for five years, was very excited when he received the notice of returning to work. "Many users have become friends and often ask me the opening time of the business hall on WeChat. After some old users return to work, they make an appointment to chat in the lobby for business, which is very kind. I like this feeling very much. "
For salespeople, the most difficult thing is to wear protective clothing for a long time every day. From 8: 30 in the morning to 4: 00 in the afternoon, as long as you sit at the counter, you should wear protective clothing. It is often too late to send away the last user. During the day, I have to endure the sweltering heat and the inconvenience of going to the toilet. Take off your protective clothing after work, and the clothes inside are soaked. Zhang Yu's wife is a medical worker. Zhang Yu said that I didn't feel empathy before, but now I finally feel it. Be sure to treat her well when she comes home.
In fact, the salespeople who took off their protective clothing were not idle, supporting their colleagues who worked at home, inquiring business information for them, and communicating with the users who made an appointment the next day by telephone to understand the business that needed to be handled.
In order to support the work of sales staff, the district bureau has done its best to create a good environment for sales staff.
The canteen of Songjiang Telecommunications Bureau delivers meals to the business hall on time every day, so that the salespeople can eat well and eat well. Solved the problem of three meals a day, and prepared a lounge and camp bed for each salesperson.
"In addition to delivering three meals a day and enough epidemic prevention materials, the regional bureau also arranged a bathing place so that we can relax after a day's work." Zhang Wei said.
Living in a store means leaving your family for a while. Before returning to work, Xindong Road Telecom Business Office conducted psychological counseling for employees, fully communicated with their families, and dispelled their concerns. "After returning to work, the regional bureau provided epidemic prevention, accommodation and other support, and regularly sent hot meals and hot dishes to the business hall.
Every night, Huang Xiaofeng videos with the children. The baby wasn't born that long. "Many people work harder than us and spend more time away from home. The difficulties we are facing now are nothing. This is our special memory. " Huang Xiaofeng said.
Everyone is looking forward to returning to normal life as soon as possible. This day is not far away.
Typesetting/Ji Jiaying
P> pictures/Shanghai Telecom
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