First of all, as a retail company famous for its high-quality products and services, MUJI attaches great importance to customer satisfaction and employee performance. If you are complained at work, the company will take the following measures to deal with it:
1. investigation: the company will investigate the contents of the complaint to find out the truth and background of the incident. They can interview relevant employees and witnesses and collect relevant evidence.
2. Internal handling: If the investigation results prove that the complaint is based on facts, the company will handle the employee internally. The punishment will depend on the violation and its severity. Possible treatment methods include verbal warning, written warning, wage withholding, job adjustment, etc.
3. Training and consultation: The company may provide training and consultation for employees to help them correct their mistakes or improve their work performance. This helps employees understand how to better handle customer complaints and improve their work skills.
4. Consequence: If the complaint proves to be a serious violation, the company may consider dismissing or terminating the employment relationship with employees.
It is worth noting that MUJI, as a reputable company, attaches importance to the work experience and quality of its employees. Therefore, the company will strive to ensure fair and just handling of complaints and protect the interests and rights of employees.