Self-evaluation of high-speed toll collectors during probation period (1)
work summary
I. Main work contents of probation period
1, pre-job training
Including military training, internship, etiquette training and so on.
2. Preparation before opening
Practice etiquette and strengthen the concept of civilized service
3, mount guard operation
2011:001On October 28th, Huang Qu South Expressway was officially opened to traffic. I also officially went to work and started charging.
Second, the understanding of the post work of toll collectors
1, strict work discipline
2. Militarized management
3. People-oriented service concept
As front-line toll collectors, we are the direct executors of soft competitiveness, facing drivers directly every day, and the quality of service directly affects the traffic volume and tolls. It is our responsibility to do a good job in quality service and enhance the service image.
Third, expectations and requirements for department leaders.
1. Arrange training time and methods reasonably.
12 hour night shift is very hard, which disrupts people's normal work and rest time. If all kinds of meetings and study tasks need to stay at the toll booth the next day, sleep can not be guaranteed, health will be difficult to adhere to, and the learning effect will not be achieved. Reasonably arrange time and methods to improve learning efficiency.
2. Two-way communication
Communicate with toll collectors and toll supervisors in time to understand the difficulties and needs.
Fourth, the advantages shown in the work and the direction to be improved.
Advantages: adhere to the "people-oriented" service concept at work, be civilized in service, treat people with a smile, be careful and meticulous, standardize the operation during the charging process, and try our best to solve problems for drivers and passengers.
Disadvantages: "civilized service, blocked with accounts receivable" is the obligation and responsibility of every toll collector. I can guarantee civilized service, but not missing accounts receivable has always been a difficult bone in our operating charges. Facing the behaviors such as braking on the weighing platform, high-speed passing, S-shaped passing, repeatedly rolling the shaft logo, putting (wood) steel plates on the weighing equipment, artificially blocking the infrared grating vehicle separator, making the system unable to judge the passing of vehicles, modifying vehicles, and consciously reducing the weighing weight, avoiding tolls, and disrupting the normal operation order of toll stations, I think I should further strengthen my sense of responsibility, think more before taking up my post, be serious and responsible, and exchange experiences after taking up my post.
Verb (abbreviation of verb) future work plan
1. To be a learning employee, we should not only learn political theory, but also learn the business knowledge of levy and relevant laws and regulations, learn from the charging stars, learn from the good people around us, and improve our ability to solve practical problems.
2. Service attitude.
Explain in polite language and resolve with a kind smile, so that the drivers and passengers can understand our work, cooperate with our work and pay the fees smoothly.
3. In the charging business.
Strive to improve work efficiency, always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when problems are found, correct and solve problems in time, strive to reduce the error rate, be proficient in business, and add luster to the development of Huang Qu-South Expressway with practical actions.
Self-evaluation of high-speed toll collectors during probation period (II)
Time flies, and in a blink of an eye, I have been working happily in Jingbao toll station for almost two years. In these two years' work, under the leadership of stationmaster, clerk and monitor, I have been able to charge fees calmly and accurately every day from the initial anxiety and tension and operate the equipment skillfully. On the long queue of the expressway, on the flat and wide road surface, at the solemn toll window, countless figures pass by, forming a unique and beautiful scenery on the vast land. They come from different places, but they all work for a common goal? The development of expressways, the revitalization and take-off of Beijing's economy, away from relatives and friends. Without the noise of the city, high-rise buildings, traffic and neon lights, there are only frontiers, hardships and loneliness.
In the eyes of outsiders, expressway toll collectors are satisfied with their work, good working conditions, decent, beautiful scenery, enviable and fascinating. As everyone knows, they also have their own hardships and difficulties. Because of the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of expressway people. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!
The toll collector repeats civilized expressions day after day and is busy collecting fees and issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. The three-foot sentry box is the place where our work is dedicated, and what happens inside is the whole content of our work, which is simple and boring. However, for the prosperity of the expressway industry, "I work hard for one person, I am happy for thousands of families", which gives us a dedication! It was dark and all was silent. When people fell asleep, we got up again soon. After washing in a hurry, we lined up neatly and came to the three-foot toll station. The stars are with us, and the sun and the moon are with us. When the earth gently lifts its veil like a shy girl, the rising sun rises slowly from the east, and we fall asleep in the morning fog. For a long time, we have been spending this time repeatedly, upside down day and night, but without complaint!
Most of the toll collectors who work in highway toll stations are far away from family and friends, and there are even lingering lovers who are far apart and lovesick. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there is no legal holiday at the toll station, even on the first day of New Year's Day, but we can all tolerate it! We regard the station as our home and our colleagues as our brothers and sisters. We are like a family in this warm and caring family. We support and help each other at work, care for each other in life, report to the station leader for help when encountering difficulties, and talk to brothers and sisters when encountering troubles.
We are repeating simple and complex, ordinary and great work every day. We are working hard to implement the service promise of "affable, never tired of asking questions, not anxious and impatient, and patiently explaining". With full work enthusiasm, I will do my best to "be kind to the elderly, be patient with the grumpy, help those in need, and be careful with the inquirers". Work with the purpose of "serving the people and contributing to society" and test whether your service work is in place with "whether the people are satisfied". However, our efforts and efforts make a few drivers don't understand, and in return, some drivers make trouble and abuse unreasonably, and they have to smile and be polite when they are wronged to tears. But we have no regrets!
This is our highway toll collectors, a group of toll collectors who are brave enough to devote themselves to the highway cause, for the safety and happiness of thousands of families in Qian Qian, for the vigorous development of the highway cause and for the leap-forward development of Beijing's economy.
Self-evaluation of high-speed toll collectors during probation period (3)
I have worked in the toll booth for more than two years. With the care and help of leaders and colleagues at all levels in the management office, I have experienced the experience of toll collector and toll supervisor. In our work, we always adhere to the quality system policy of "scientific management, building a safe, civilized and smooth expressway, continuous improvement, pursuing smiles and satisfying excellent service quality", work conscientiously and strictly demand ourselves, and lead the team to do a good job of charging around the smiling concept of "smiling with heart and sincere service".
At the end of this year, a system study week of "strengthening management and rectifying work style" was held for a fee. During the training, I have a deeper understanding of the purpose and significance of this activity, especially through self-criticism, self-analysis and self-reflection. Have a clearer understanding of their own shortcomings and deficiencies. This paper summarizes and puts forward rectification measures in order to make greater progress and improvement in future work, study and life.
(A) the existing problems
First, things are self-sufficient and one-sided in cognition.
I went to work on the expressway as soon as I graduated from college. I don't have much social influence, just a little more naive and diligent. This has both advantages and disadvantages. The view of things is not comprehensive enough, and it is more true and single-minded. It looks at problems with its own inherent cognition, adheres to the principle of self-relativity, the absoluteness of self-cognition, and blindly excludes others, which leads to distortions and contradictions in handling affairs at work and brings certain troubles to work. At work, there is also one-sided self-satisfaction, thinking that work is good,
Good performance, no problems need to be checked and corrected. The understanding of this activity is one-sided, biased and the attitude is not correct enough.
Second, business knowledge and policy theory are not comprehensive and solid.
At present, the faster the expressway develops, the higher the requirements for our staff. If we don't make progress, we will be eliminated. The study of business knowledge and policy theory is not comprehensive, solid, lazy and not active. At ordinary times, I am only content with reading books and newspapers. The participating units focus on organizing more study, less self-study, insufficient research and insufficient integration with practice, which makes my understanding of theoretical knowledge decoupled from practice, making learning formal and dogmatic, and unable to accurately grasp the situation. The policies and guidelines of the group company are changing with each passing day, and the work requirements are constantly improving. Our own business knowledge and policy theory must be constantly followed up.
Third, the self-demand is not high and the discipline is loose.
I think I'm not bad, everything is OK, and I don't have high self-requirements to meet the status quo, which leads to self-relaxation, lax management and loose discipline at work. Don't pay attention to some small things, don't pay attention to daily work, can't be on duty at intersections for 8 hours, and handle some special events improperly. The working method is simple, only superficial, you can do your job well. The method of dealing with things is relatively simple, without innovative spirit, and the work style is not solid enough. You don't analyze the problem deeply, you don't think deeply. Sometimes you regard work as a burden and don't notice that the improvement of working methods will bring motivation to work.
Fourth, the team management is not perfect.
In the actual class teaching, with the passage of time, the work enthusiasm decreases, the team work is unplanned and the management is imperfect. Sometimes there will be a situation of being a good man, not correcting some problems found in time, thinking that small things have been forgotten, criticizing some things casually, and not being able to make rewards and punishments clear. Team activities are not carried out honestly, so we can't bring forth new ideas. The substance of the activity is not very good, and there are some formalism. There is not enough publicity and reporting on the team. Team members can't grasp the ideological dynamics well. There is a lag in grasping the thoughts of team members, and employees' thoughts can't be found in time when they fluctuate.
(2) Rectification measures
First, change the cognition of things and improve ideological consciousness.
Through this kind of training and learning, plus the inculcation of leading colleagues, we can find ways in complex things, grasp principles and curve skills, achieve goals and achieve results. From different angles, with different methods, plus language skills, empathy, the choice of time and place, adhere to the main line principle, so as to achieve a benign treatment of people and things. Look at the problem comprehensively, listen to different opinions, establish the overall concept, be willing to contribute, dare to take responsibility, be modest and prudent, and be neither arrogant nor impetuous.
Second, strengthen knowledge learning and comprehensive literacy.
Have enough knowledge reserves and handle the work with ease. In terms of professional knowledge, the first plan: master the laws, regulations and policy documents related to the profession, as well as the basis for handling various special situations. Secondly, an entity: mastering the business process, there will be various special vehicles at the crossing site, such as trailers, unlicensed vehicles, u-turns, etc. As a monitor, we should master the processing flow and do a good job of explanation. The last ability: crossing is generally in and out of the running account.
But there will always be some emergencies, such as traffic accidents, bad weather, system failures, charges and service disputes. I can react quickly, control the development of things well, and deal with problems decisively in a reasonable way.
Three, perform their duties, control the charge site.
In the future work, I will always insist on crossing: first, play the role of "one pile". I want to stand at the intersection all the time, stay at my post, stay at the intersection deeply, and deal with all kinds of problems effectively in the first time. Second, "diligent eyes", "quick legs" and "broken mouth". "Keep an eye on the crossing", always keep an eye on the crossing, look around, accurately understand the current situation of the crossing, analyze the traffic flow and the crossing capacity, find special vehicles, and standardize the operation of inspectors. "Fast legs" should be inspected frequently at intersections, and walk more and see more. If there are special circumstances, you should rush to the scene quickly and handle them properly. "Broken mouth" means talking more, reminding toll collectors of various situations and avoiding problems. When problems are found, they should be corrected in time, explain the causes of the problems and the methods of correction, give play to the role of supervisors and strengthen communication.
Fourth, while taking measures, do a good job in team management.
First, we should set an example and take the lead. Ask others to do themselves well first, pay attention to their words and deeds at work, establish correct values and work concepts, do it yourself and be strict with yourself. Second, treat people with heart, and then the government can make the decree accessible. Never raise your posture at work, care and care for team members wholeheartedly, even if you have likes and dislikes, it is fair and just. Put yourself in the other person's shoes, realize their confusion and tell them the solution, instead of criticizing blindly, be good at listening. Only by clearing our minds and uniting people's hearts can team work proceed smoothly. Third, work.
Have a plan and sum up afterwards. Team activities should be planned and focused, and should not be carried out blindly and irregularly. The specific work of the team should arouse the enthusiasm of the team members. You can plan the responsible person on the inside page and summarize the team work at the end of the month. sequence
Fourth, have a good "three meetings" and be good at learning. Pre-shift meeting, post-shift meeting and team meeting must be held well in team work. The pre-shift meeting is a "vaccination" to avoid all kinds of problems. Check gfd, and make clear the preparation and precautions before work. At the after-work meeting, it is necessary to summarize the work of a shift and comment on personal work performance. Convene teams and groups regularly to convey superior documents and the spirit of the meeting, and strengthen the training of employees' business knowledge learning skills. Discuss the work situation, what are the good methods and how to promote them; What are the irregularities and how to correct them? Communicate with team members, keep abreast of their ideological trends, correct their wrong ideas in time, and effectively avoid their violations.