Three effective ways to express complaints:

First: the express company headquarters complained.

Complaining from the headquarters of the courier company is the most commonly used method for consumers. The specific process is to find the phone number of the headquarters of the courier company and go to the customer service department to make a complaint. Complete the delivery and even compensation of express mail under the supervision of the headquarters. But objectively speaking, the headquarters of express delivery companies usually just play the role of "muddling along" and seek a balance between the interests of consumers and the interests of the company.

Therefore, the complaint from the headquarters of the courier company is effective, but if the interests of consumers suffer great losses, it is difficult for the headquarters of the courier company to handle it completely from the standpoint of consumers, even if consumers are not responsible.

Second: handle it through the public platform of "Express Complaint"

"Express Complaint" is a WeChat public platform developed by senior people in the express delivery industry. Its greatest value is to compress the express complaint process from seven steps to three steps, which is simple to operate.

No matter which courier company you use, just scan the one-dimensional barcode on the courier list and click "I want to complain", and the complaint window of the courier company will pop up immediately. The "Express Complaint" platform also integrates the complaint channels upgraded by the State Post Bureau. If you are not satisfied with the result of the complaint, or do not receive a reply within seven working days, you will immediately enter the complaint channel, thus effectively speeding up the handling process.

Third: Call 12305 to complain.

12305 is a complaint telephone number provided by the State Post Bureau. "12305" dialing method: direct dialing from municipalities and provincial capitals12305; For non-provincial capital areas, dial the area code of provincial capital city+12305.

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