Without quality, everything is negative: production is negative, marketing is negative, advertising and brand are negative, income and reputation are negative!
Without quality, everything is negative: production is negative, marketing is negative, advertising and brand are negative, and income and reputation are negative!
If one process is not controlled in place, the whole production line will have problems! Milk is wasted, packaging is wasted, equipment is wasted, manpower is wasted, and opportunities are wasted-at this time, production is negative and income is negative. If the problem milk slips out of the factory and flows to the market, customers will claim compensation, merchants will return it, the media will expose it, public opinion will attack it, and the government will be held accountable ... Especially, consumers who buy the problem product will not only stop consuming, but also spread it widely, causing great negative effects-at this time, marketing is negative, brands are negative, and advertisements are also negative. When the quality is opposite to the direction of advertising, advertising is not only a waste, but also a "rope of death": the better the advertising, the faster it will die. It is better to compete for people's cards than to evaluate famous brands; Winning a trophy is better than building a reputation. "Gold cups and silver cups are not as good as consumers' reputation; Gold and silver awards are not as good as consumers. "
Is it just an ice cream that suffers from deformation, bitterness, bacteria exceeding the standard and eating foreign objects? No, you made all the ice cream. Is it just "whole ice cream" that suffers? No, all the products you produce, plus milk and milk powder. Just "all products" are lost? No, it's your survival qualifications and development opportunities. -On the contrary, if something goes wrong with milk and milk powder, it will also harm the ice cream, which will "implicate nine families".
There is nothing wrong with the product, just the minimum standard of quality; The highest standard of quality is that the product meets the demand. The same labor, high-quality products get "one profit" and inferior products get "one harm". Without quality, everything is zero-no, everything is negative. This year, quality problems have caused direct economic losses to the company as much as10 million yuan, and indirect losses of10 million yuan! We ask ourselves, the company requisitioned land, hired people to build factories, hired people to install equipment, then bought water, electricity, gas, packaging and labor, and then rented cars, collected milk, made refrigeration and paid taxes. What bits and pieces are not real money? As a result, if you are not careful, the real thing will become waste in a blink of an eye, and tens of millions of real money will become piles of garbage in our busy day and night, which will not only lose everything, but also ruin our reputation and endless troubles ... What should we reflect on? Reflect on what? But sometimes problems appear in batches, but our own inspection report still shows that the product qualification rate is close to 100%. This is inconsistent with the actual loss. Therefore, the coffin should be set later, and the inspection caliber should be placed at the end of the market chain: judging the pros and cons according to the feedback from the market and consumers. Take the "differential salary" if there is a problem, the "full salary" if there is no problem, the "excess salary" if the effect is outstanding, and the "negative salary" if it is too big. The only criterion for testing quality should be found in the old saying: there is a steelyard between heaven and earth, and the weight is common people.
The core idea of total quality management is "one center": all activities of enterprises are centered on quality. The basic characteristics of total quality management are "three aspects": comprehensiveness, full staff and whole process. Quality control includes inspection stage, manufacturing stage and design stage. Quality is designed, produced, not tested, and testing is just a "parachute" to remedy afterwards.
Quality is the common responsibility of all enterprises. Anyone who affects the quality must bear the consequences: the responsibility linked to the consequences is in place, and the responsibility decoupled from the consequences is pale and powerless. If in the event of a quality accident, shareholders lose money and operators and managers are punished, but producers and perpetrators accept everything according to the order and there is no "trembling" state, it is very abnormal. Why do so many entrepreneurs jump off buildings? Because he not only has to bear the economic responsibility for the enterprise, but also bears the legal responsibility: losing everything, losing his wife and children, having a nervous breakdown and going to jail. In order to provide the "iron backing" for quality, it is not enough to have the "jumping mechanism" of entrepreneurs, but also to establish the "jumping mechanism" of all employees: every time a quality accident occurs, all relevant levels should be held accountable-how much the team undertakes, how much the workshop undertakes, how much the factory undertakes, how much the business headquarters undertakes, and how much the group company undertakes ... should be done by the unit with the greatest (most direct) responsibility.
The so-called management knowledge includes "four or two kilos" of controlling more with less, and "four or two kilos" of controlling less with more and controlling less with more. Can we restrain the workshop by pursuing the factory, the team by pursuing the workshop, and the individual by pursuing the team? Perhaps, when the whole team is implicated by individuals, the weight of the team will strongly arouse the individual's "four two"!
In the quality function, people are the most important variable. When people are negative, quality must be negative. In closely dependent collective cooperation, as long as there is a "negative person" in the team, the work of others will often degenerate into "negative value"-no "negative is positive", only "one negative is negative". What determines people's positivity and negativity? It is attitude and method. Weak sense of responsibility is negative, so is knowledge and skills.
In order to achieve the quality without negative numbers, we must first do without "negative people". There is only one way to realize "negative people": whoever creates negative numbers is responsible for swallowing them.
"weaving baskets, focusing on harvesting." Before the end of the year, should we also sprint like athletes: work hard for 60 days-managers study hard and operators train hard to create a new era of quality!
The second quality speech, teachers and students:
Hello, everyone. Good morning!
Under the leadership of President Liu Aiping, our school has embarked on the road of building a school with culture and strengthening the school with sports and arts. In the past two years, great progress has been made in education and teaching, and remarkable achievements have been made. For two years in a row, the school won the medal of advanced unit of high school teaching quality and teaching quality progress award issued by the municipal government, the municipal education commission and the municipal education bureau, and the teachers and students displayed on the electronic display screen at the school gate won numerous awards at all levels. There are two particularly exciting news recently. One is that Shao, the experimental class of science in senior three, won the honor of outstanding students in Jiangxi Province, and the other is that the experimental class of liberal arts in senior three obtained the independent enrollment qualification of Lanzhou University.
Excellent students in Jiangxi Province are the highest honor for middle school students. They must have three conditions at the same time: three excellent students in the province, first prize in the discipline competition, and straight A in all subjects. After the examination of the provincial and municipal education departments, 40 students were selected as candidates in the whole province, and then 25 students were elected as outstanding students in Jiangxi Province after expert evaluation and online voting. There is only one in our school among the 25 students in the province, one in the seven students in the whole city and one in the two students in the central city. Moreover, Shao won this honor as the first student in the city, which fully shows that the teaching quality of our senior high school has been significantly improved. The national qualification of independent enrollment in colleges and universities is a certain reward for outstanding cultural achievements, disciplines or comprehensive competitions. Li Shuning, a student of our school, has a good academic record and high comprehensive quality. She passed the "NATO" cultural examination led by Peking University and went to Lanzhou University for an interview. After passing the five subjects, she will be qualified for independent enrollment of Lanzhou University. Lanzhou University is one of the 985 engineering universities, including 39 first-class universities such as Tsinghua and Peking University, and it is a well-known university in China. In this year's college entrance examination, Li Shuning is a student. Only 40 people in the city have obtained the qualification of independent enrollment in colleges and universities, including our school 1 person, and only 12 schools in the city have obtained the qualification of independent enrollment in colleges and universities. Our school is one of them, which once again shows that the teaching quality of our high school has risen to a new level. None of the outstanding students in the 20xx senior high school entrance examination in our school won the title of provincial outstanding student and obtained the qualification of independent enrollment. Shao He's success in the experimental class of senior three in our school fully proves that our school has the ability to run the experimental class of senior three well, and our senior high school teachers have the ability to train talented students from junior high school to senior high school to become more outstanding talents.
Teachers and students, after nearly three years of practice, the experimental class in our high school has made gratifying achievements; Students in the experimental class of Senior Three participated in various disciplines competitions at all levels and won gold medals and silver medals, especially biology. In the 20xx National High School Biology League, our school squeezed into the top four in Ganzhou, and five students won prizes at or above the provincial level. The academic achievements of outstanding students such as Tang Dynasty, Liu, Chen Dongyi, Zhao, Luo, Huang Cheng, Li Jing, Shi, Xue Ting, Liang Zubiao and Liao Tian in senior three experimental classes are among the best in the middle schools in the central city. This year, the city's one-model exam, our senior three experimental class 13 people on the first line, 35 people on the second line. In the quality analysis report of the municipal teaching and research office, there are words praising our school for the first time in more than ten years. In the essay-writing activity organized by Ganzhou Evening News for the 20xx college entrance examination, among the eight articles published, the works of students in the experimental class of senior three in our school account for half of the country. In the 20xx National High School Biology League, Liu Yahui, a senior one experimental class student of our school, took part in the competition of senior two students as a senior one student, obtained the qualification to participate in the provincial finals, and went to Nanchang to participate in the competition. The students in Class One of Senior One Experimental Class in our school made great strides in the ranking of individual total scores in the city's unified examination; Our high school experimental class has entered a benign development track; The successful holding of the experimental class of senior three in our school once again declared to the society that we can better train students and teach poor students well. We firmly believe that we can run the experimental classes in senior high schools better and better. We firmly believe that we can definitely improve the teaching quality in senior high schools again. We firmly believe that we will be able to achieve the short-term goal of the school as soon as possible and make Ganzhou No.4 Middle School a veritable key middle school in Jiangxi Province. Tomorrow in No.4 Middle School will definitely be better.
Thank you all.
Quality Speech Part III Dear leaders, comrades and friends:
Hello everyone!
The topic of my speech is "detail determines quality, responsibility makes brand"
Let me recall a few stories with you first: a big company recruited talents, but although the interviewer was confident in answering questions, no one passed. At this time, a man came in and found a paper ball on the clean carpet, so he picked it up and prepared to throw it into the trash can. At this time, the examiner said please open the paper ball. He opened it and clearly said, "warmly welcome you to work in our company." The candidate later became the president of this company.
There is a pharmaceutical factory in China, which is ready to introduce foreign capital and expand its production scale. They invited Bayer of Germany to send representatives to inspect the pharmaceutical factory. After a brief indoor meeting, the factory director accompanied the representative to visit the factory. The factory director spit everywhere when he visited the pharmaceutical workshop. The representative of Bayer Company clearly saw this scene, immediately refused to continue the visit and terminated the negotiations with the pharmaceutical factory.
The stories of "one piece of paper makes a talented person" and "one mouthful spits out a joint venture pharmaceutical factory" reflect the importance of details: success is also a detail, and failure is also a detail.
As the saying goes, "a levee of a thousand miles, collapsed in the ant nest." Any grand plan and grand project depends on the correct execution and accurate arrival of every detail and step, otherwise, "one short step will make a lasting regret".
NASA's Space Shuttle Columbia successfully completed its mission. In the process of returning to the ground, you may still remember the explosion and air crash that happened in 18 minutes near the ground. Why is this happening? This may be what everyone on earth wants to know. But unfortunately, after years of research and final analysis by scientists, it was caused by a rivet at the joint between the left wing and the fuselage of the plane, and it was precisely because of this small detail that an air crash finally occurred! I think if their inspectors and maintenance personnel can correct their working attitude and do every job more carefully before the plane makes that space flight, maybe the air crash can be avoided.
Details are important, because small details often determine the direction of things. Speaking of which, you must have noticed that our country is in 2008.
Quality Speech Article 4 Dear leaders and colleagues:
Good afternoon everyone! I am very happy to participate in this activity. The topic of my speech is "Creating Quality Myth with Heart".
The drugs we produce have to go through many processes and repeated tests before they can be circulated in the market. I think everyone is familiar with the "poison capsule incident" last year. Without the restriction of moral factors, quality is unimaginable. The emergence of quality problems reflects the lack of corporate ethics, and it can also be seen that quality awareness has not been integrated into every employee of the enterprise involved. I think, no matter where you are, you are the first person to implement the quality of your position. High-quality products reflect our good moral quality.
Quality is a test of responsibility, and good quality requires a higher sense of responsibility. As a microbial quality inspector, I believe that a responsible person will work hard and be serious. A responsible person will work hard and obey the arrangement; A responsible person will do everything well and stick to it, and will not give up halfway; A responsible person will take the initiative to take responsibility and will not shirk it. Do things worthy of conscience, start well and finish well, and don't perfunctory things; Do not shirk their due obligations and responsibilities; Don't be self-centered, be sure to have others in mind, actively think about the next process, and don't ignore every ordinary little thing and detail. The process of improving quality is also the process of cultivating a sense of responsibility. The sense of responsibility is closely linked with the sense of mission, and we should always regard attaching importance to quality, pursuing quality and paying attention to quality as a sense of mission and responsibility.
Quality is honesty. As a grass-roots employee, I believe that everything should be done, the first time, and will be done every time in the future. Murphy's Law tells us that if you don't want to do the right thing, it is wrong. Only by seriously confirming the requirements, clearly understanding the requirements, thoroughly controlling the process, meeting the requirements to the letter, and never leaving the defects to others, can we achieve quality and success. Quality and integrity are the main melody melody melody throughout the whole development of enterprises. It is essential for enterprises to become bigger and stronger in society and achieve vigorous development.
Kōnosuke Matsushita once said a simple but thought-provoking famous saying: "Only high-quality people can produce high-quality products. Therefore, we should all be more strict with ourselves with the aim of "quality is life". In the final analysis, our character determines the fate of products and enterprises. In the enterprise, everyone knows that benefit is money. At the same time, in a highly competitive shopping mall, quality is the basic weight to win customers. Only by passing the quality inspection can we occupy the market. We only sell products, but what we leave to ourselves is the brand and reputation of the products, which should always follow us, so we should cherish our brand more.
Over the years, the company has always taken integrity and quality as the core, and formulated a large number of standards and norms in strengthening external integrity and promoting product quality internally. For decades, Chairman has led our enterprises to establish honesty and quality. In the face of hard-won today, we should continue to work hard on integrity and quality, and under the leadership of the chairman, make the enterprise more brilliant tomorrow. As the chairman said, "Honesty is the brand of Yang Zijiang Pharmaceutical, and" No Fake "is the character of Yang Zijiang Pharmaceutical. It is the consensus of all Yang Zijiang people to win customers with integrity and open the market with quality. "
I believe that if we have quality in mind, treat every work link with the belief of life, adhere to the enterprise spirit of Excellence and meticulousness, and always put product quality in the first place in all work. Carry forward the corporate philosophy of "seeking progress and protecting all beings" and the corporate purpose of "benefiting the people with high quality and innovating for the people". Then, our tomorrow will be more brilliant!
Thank you!
Quality Speech Article 5 Dear leaders and colleagues:
Hello everyone!
I am * * *. I feel very honored to have such an opportunity to talk with you about the quality of our hospital. The topic of my speech today is "medical quality, don't ignore it"!
When it comes to quality, this seemingly ordinary noun is everywhere in our lives, and it has even become the noun we hear and see the most. Dr. Zhu Lan, an American quality management master, once predicted that 2 1 century would be the century of quality. Quality is an eternal topic for human beings. Quality of life and quality of life are closely related to us, which not only shows the importance of quality, but also fully proves the necessity of quality management.
As we all know, quality is the foundation of all products. Without quality, products have no foundation, and talking about brand, development and competition has become empty talk. Quality is more important to our medical industry. In September, 2008, the People's Court of Gulin County, Sichuan Province pronounced a medical damage compensation dispute case. The first trial ruled that a township health center in Gulin County was responsible for 80% of the first-class medical accidents in which the mother and fetus died, and compensated the plaintiff for various expenses of more than 67,000 yuan. This is compensation for a medical accident. Nowadays, there are many compensations caused by medical accidents, which cannot be enumerated here, but one thing is clear: the alarm of medical safety has been ringing, and medical quality is a problem that can never be ignored.
For our hospital, quality is the cornerstone of our survival and development, and the medical quality of the hospital is related to the lives of millions of people. Imagine how many innocent patients will die if the quality of medical care is not improved. If the quality of medical care is not improved, how will we win the trust of the masses? If the quality of medical care is not improved, its economic benefits will be out of the question. Therefore, it is the most important and urgent task in our work to strictly control the quality and improve the medical quality of hospitals.
The ancients said, "Shameless and evil, inhuman." It can be seen that knowing right and wrong, knowing honor and disgrace are people's moral bottom line, and ensuring harmonious coexistence between people is the basic requirement of harmonious social development. For our medical workers, we should organically combine medical quality with professional ethics, let medical quality penetrate into the hearts of every employee, and always be proud of improving medical quality, working hard and serving customers! Let the concept of medical quality become the wings of our medical career and drive the aircraft carrier of the medical industry to advance by leaps and bounds! It is true and undeniable that the work of comrades working in the front line is mechanical, boring and hard. But as Zhang Ruimin, president of Haier, said, "What's not simple? It is not simple to do simple things well every day; What do you mean it's not easy? It is not easy to do very easy things and be recognized by everyone very seriously! " Yes, I think, as long as the honor and disgrace values of "the hospital honors me and the hospital fails me" are rooted in the bottom of my heart, put into work with a strong sense of responsibility and dedication, do simple things well every day and do easy things seriously, we will certainly improve the quality of medical care and build the best hospital brand.
I am * * * *, maybe I can't do earth-shattering feats and create brilliant achievements. However, as hospital employees, we have the responsibility and obligation to provide the best medical services for the people, do a good job in every illness and physical examination for the cadres and the masses, and ensure that they work normally in the healthiest state. This is the duty and mission of our doctors, and it is also our greatest contribution to improving the medical quality and creating economic benefits for the hospital! Once upon a time, we gave up taking the initiative to work overtime on holidays in order to provide services and help to sick cadres and workers to the maximum extent; Once upon a time, my colleagues and I used conscientious treatment to dispel the doubts of patients' families and safeguard the dignity of medical ethics; Once upon a time, we couldn't eat or sleep well for several days just to design the best treatment plan! Although our work is ordinary, our duties are sacred in the hearts of every medical staff. We are willing to do what we are proud of, refuse to be humiliated, create greatness in the ordinary, and promote the smooth development of the work with our ultimate sense of responsibility, professionalism and selfless dedication. Be conscientious, down-to-earth, work with high quality, and serve the people without regrets!
Friends, no, comrades, let's join hands! Firmly establish the concept that medical quality is above everything else, base on our own work, strictly control quality, and write a new chapter in medical career with youth and blood, so that our life and medical career can be brilliant together!
My speech is over, thank you!