Small and medium-sized enterprises are an important force in China's national economic and social development. Informatization is the basis for small and medium-sized enterprises to realize innovation and development, and it is an important means to improve their management ability and production level. The Twelfth Five-Year Plan for the Growth of Small and Medium-sized Enterprises takes the improvement of the informatization application level of small and medium-sized enterprises as one of its main goals, and takes "strengthening service" and "promoting application" as the focus of informatization promotion of small and medium-sized enterprises during the Twelfth Five-Year Plan period. Since 20 1 1, under the guidance of the Ministry of Industry and Information Technology, China Telecom has systematically integrated superior products and services, and provided "Ten Ones" information services to 500,000 small and medium-sized enterprises from three levels: infrastructure construction, internal management and external services.
20 13 the information needs of small and medium-sized enterprises are further developed and deepened, from promoting products, services and brands through information technology and strengthening customer communication to improving the efficiency of production, operation and management through information technology. In order to adapt to the change of market demand and organically integrate the whole process information service that runs through the enterprise's production and operation, internal management, business process, marketing promotion and customer management, China Telecom has continuously improved and perfected on the basis of "digital enterprise" and put forward the overall solution of "smart enterprise".
Han Zhencong, general manager of the government and enterprise customer department of China Telecom Group Company, said that the "smart enterprise" solution integrates the superior resources of China Telecom in network, technology and service, and forms an integrated customer-oriented solution, which can help enterprises save capital investment, improve management efficiency and explore the market more effectively.
In the future, China Telecom will continue to carry out information experience, training and promotion activities for small and medium-sized enterprises, fully promote and promote the information development of small and medium-sized enterprises, and effectively meet the information needs of customers in enterprise management, R&D, production, marketing, customer service and personnel training.