Relying on the powerful marketing, logistics and service network resources accumulated offline for many years, Haier Mall can provide one-stop services such as 24-hour nationwide free delivery, home appliance purchase and design, door-to-door delivery and installation synchronization, which has unique advantages in Renren.com's purchase service. Haier Mall took the lead in promoting the service of "24-hour limited time, overtime free". After placing an order in the online mall, consumers can enjoy one-stop service of door-to-door delivery, debugging and installation within 24 hours, and then pay when they are satisfied; If Haier doesn't deliver the goods to your door within 24 hours, any product that consumers buy can be free.
To make such a commitment, Haier Mall is unique, combining virtual network sales with real channels, relying on Haier Mall's online shopping platform to place orders, quickly delivering goods through stores all over the country, and being responsible for home delivery and installation. Compared with traditional online merchants using third-party logistics to deliver goods, Haier Mall not only broke through geographical restrictions, but also shortened the delivery time from an average of 5-7 days to less than 24 hours, allowing consumers to experience the pleasure of buying new products in one day, which was highly praised by the market.
In addition, Haier Mall has also made great efforts in service and launched a one-stop service: before the sale, Haier professional home appliance designers come to the door for free, and tailor professional home appliance design solutions for users. During the sale, Haier Mall launched an online shopping guide for the whole shopping process; After the products are sold, Haier Mall will deliver goods on demand, and people and goods will be synchronized to solve problems for users, which embodies Haier's customer-centered concept.
The picture shows Song, general manager of Haier Group E-Commerce Co., Ltd., giving a speech at the 201Analysys International E-Commerce Annual Conference.