The warm reception and greetings of medical guides can eliminate the confusion of patients and their families when they first come to the hospital and make them feel cordial and warm.

When talking with patients, pay attention to the attitude of conversation, maintain a stable mood and calm mind, be natural and generous, pronounce slowly, euphemistically and softly, speak at a moderate speed, and properly cooperate with sign language and expressions; It is necessary to grasp the depth and discretion, pay attention to modesty, initiative, and be concise, and choose appropriate conversation methods according to the patient's illness, occupation, age, education level, status and personality.

Reception of patients should be active and enthusiastic, using civilized language. "Hello, what can I do for you? What's wrong with you? " When accepting patients, keep the correct posture, keep your back straight, face and look at the patients, and have a kind and natural expression to avoid looking around and being absent-minded.