High-speed rail crew qualification
1, the requirements of high-speed rail flight attendants are not as high as those of flight attendants, and different regions have different requirements for high-speed rail flight attendants. High-speed rail flight attendants should be 15~22 years old, graduated from junior high school, senior high school, vocational high school, technical secondary school and technical school with equivalent education. The registration conditions are: junior high school students 170- 185cm, girls 160- 175cm, boys 172- 185cm and girls1.
2. High-speed rail flight attendants are required to correct their eyesight above 1.0, without eye deformation, color blindness, weak color and strabismus, and their hearing is not less than 5 meters; No obvious scars on the face, neck and hands, no skin diseases that cannot be cured for a long time, no history of mental illness and epilepsy, normal liver function, no nephritis, infectious diseases and various chronic diseases;
3. High-speed rail flight attendants are required to have good facial features, good complexion, good image and temperament, good health, well-proportioned figure, cheerful personality, clear speech, fluent Mandarin, basically accurate English pronunciation, and no obvious internal and external splayed steps and O-legs.
4. Memory is the basis of intellectual activity and ability improvement. Passenger service personnel must memorize railway rules and regulations, technical services, actual operation, train arrival and departure time, etc., and can use them flexibly in order to answer passengers' inquiries. Therefore, passenger service personnel should strengthen the cultivation of memory from three aspects: vision, hearing and movement, and improve their working ability and efficiency.
There are all kinds of passengers on the passenger train every day. Their personalities, hobbies and interests are different, and their travel needs are also different. It is very important for the conductor to handle them well, because it is related to the evaluation of your work and directly reflects the quality of service.