Work summary of gas station employees 1
For _ _ _ years, with the cordial care and great help of the leaders of the division branch, efforts have been made to strengthen internal management, improve positive benefits, and ensure the safety production of gas stations without hidden dangers. Over the past year, with the help of all colleagues in the branch and the active cooperation of all employees, the station capacity, appearance, standardized service and staff quality have been greatly improved, and the internal management level has been comprehensively improved. The main work this year is as follows:
First, the operation:
This year, the division branch strengthened the quality management of gas stations, unified procurement of oil products and unified implementation of density. Strict control of quantity and quality provides a good guarantee for the operation of gas stations, and at the same time establishes the brand image of Bingtuan petroleum with good quality and quantity.
In, on the basis of quality assurance provided by the division's branches, we actively participated in exploring the market, and strived to tap potential customers and expand the market. "Gaofa" has 78 cars and has been refueling at Changxing gas station. I took a fancy to this client from the beginning. They are not only large in quantity, but also institutions, and there is no risk in accounts receivable. I went to my house for more than 20 times and didn't say anything. But I didn't give up my station. I began to ask friends who knew Gao Fa for help. After all the trouble, Gao Fa came to my station to refuel, but I was worried about the quality of the oil at my station and the driver's withdrawal. Therefore, we have made a detailed introduction to "Gaofa" about the quantity and quality management of the fuel in the Corps and the fact that there is no transit link when the fuel enters the station. In operation management, we will help oil users manage drivers and save costs. Under the meticulous management work of our station, the customer was finally moved. After a month's trial operation, Gaofa is very satisfied with the oil quality, internal management and staff service of our station. What makes customers most happy is that after refueling at our station, the monthly fuel cost is reduced by 5000 yuan compared with before. The captain of the "Gaofa" team said to me, "I just like to deal with the Corps and be honest."
Signing an agreement with customers is only the first step to complete sales. The real success is to retain existing customers. This year, on the one hand, we actively explored the market, on the other hand, we established and improved customer files, constructed customer demands, updated customer information in time, responded to customer demands in time, and handled customer complaints in time by means of market research, telephone contact and home visits, thus forming a close and harmonious customer relationship. At the refueling site, the staff of our station remembered the bookkeeping customers who came to our station to refuel. In the refueling operation, our station has always insisted on working on the spot. Drivers can complete refueling, payment and invoicing without getting off the bus, leaving the greatest convenience to customers. I stand to win the trust and praise of customers with the unique fighting spirit of the Corps.
Second, the internal management:
The management level of a gas station is not only reflected in the sales volume, but also in many aspects and levels. So I stand for 20 years, according to the management needs, further establish and improve various rules and regulations and reward and punishment management methods, adhere to strict compliance with the system, so that everyone is equal before the system. Based on standardized management and aiming at innovation and development, we should keep in mind the management concept of "management creates benefits and details determine success or failure" in management, fully understand the connotation of standardized management and enhance the sense of hardship. Starting from the details, do a good job in the standardized operation of gas stations.
This year is the first year of the merger of Nanhu Road Gas Station and Nanhubei Road Gas Station. The biggest trouble in our station is the instability of personnel. Therefore, I advocate to fully mobilize the enthusiasm, initiative and creativity of employees, establish a perfect training, learning and on-the-job training system, improve employees' practical operation skills and comprehensive quality, and establish a modern image of "soldiers and oil people". I choose a project every week for on-the-job training, and conduct a comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously study business and study technology, urge employees to practice basic skills hard, and really improve their operational skills and professional quality. Establish a cohesive mechanism of "taking station as home", a learning mechanism of "taking station as school" and an incentive mechanism of "taking station as pride". Efforts have been made to improve the high sense of responsibility of employees who take gas stations as their big families and mobilize their enthusiasm for work.
It is the first gas station built by Corps Oil Company in Urumqi, which has attracted the attention of the leaders of the head office and branches. This year, the senior leaders of the Corps Petroleum Corporation and CNPC visited the work in person for many times, and cordially asked about the internal management, sales volume and employee income of the gas station. While affirming the achievements, senior leaders also pointed out the shortcomings in their work. Rectify existing problems and increase green belts. Over the past 20 years, while adhering to standardized management, we have implemented a "people-oriented" management method, caring for employees in life, thinking about what employees think and being anxious about their urgent needs. Most of them are young employees, and some employees' homes are not local. In order to facilitate the daily life of employees, this year, our station added a solar shower and two electric heaters, which solved the problems of employees taking a bath in summer and low office temperature in spring and autumn, and made employees truly feel the ubiquitous affection of Corps Petroleum.
In order to improve the cohesion of employees, employees will buy birthday cakes and have a group dinner on their birthdays. In the "Spring Festival", "May Day", "Eleventh" and other holidays, hold various cultural and sports activities, knowledge contests and other activities. While enriching the cultural life of employees, it also enhances the friendship between employees.
Third, safety management:
1. The management shift system was implemented this year. In addition to cleaning the sanitary area, the personnel on duty should also cook for the employees, help the refueling personnel to refuel during the peak refueling period, and unload the oil at night to deal with some emergencies.
2. Firmly establish the idea of "safety first" and carry it out.
3. Pay special attention to the education of employees' labor discipline, fire safety and safety knowledge.
4, organize a safety inspection every week, the implementation of hidden dangers rectification, to ensure the safety of gas stations.
5. Implement the safety responsibility system, safety management of business operation, safety management of facilities and equipment and safety inspection in daily work. Do "prevention first, combining prevention with elimination". There was no safety accident in our station this year.
Fourth, the shortcomings in the work:
1. The main reasons for failing to achieve this year's sales target issued by the branch are:
1) insufficient efforts to open up the market.
2) Due to the problem of accounts receivable, our station eliminated a group of customers with bad reputation and arrears in payment.
2. Fine management is not done well enough, and all kinds of words are not filled in in time and are incomplete.
3. The unstable labor force has brought some negative effects to the service work.
4. Managers' service consciousness needs to be improved.
5, facilities, equipment maintenance work is not in place.
Five, 20 years of work ideas:
1, strengthen market development, actively develop new customers, and strive to increase sales.
2. Improve management and service capabilities.
3. Strictly control accounts receivable and stop developing scarlet letter customers. Strengthen the management of account table, so as to be timely, accurate and complete.
4. Strengthen the ideological education of employees, and formulate a perfect assessment system and job training activities.
5. Improve the management mechanism to deal with emergencies and cultivate employees' ability to deal with emergencies.
6, strengthen the management of facilities and equipment, regular maintenance and maintenance of gas station facilities and equipment.
7. Carry out 5s management mode and 5s service method in management to refine management. Strive for good results in the coming year.
A year has passed, taking away some disappointments and regrets.
_ _ years have come, with longing, facing the dawn and full of beautiful hopes. In this snowy season, let the New Year's bell convey every employee's heartfelt good wishes-I wish Bingtuan Oil Company a better tomorrow. I wish the leaders and all my colleagues of the 12th Division of Petroleum Reclamation Corps a smooth and happy life. Being with you is the constant promise of all our staff.
Work summary of gas station staff II
Pursuing efficiency, high-quality service and casting fine products. With the cordial care and strong support of the company leaders, focusing on strengthening internal management and casting quality stations, aiming at reducing costs and ensuring that there are no hidden dangers in the safe production of gas stations, and with the active efforts and close cooperation of all employees, the appearance, standardized service and staff quality of gas stations have been greatly improved in the past two years, and the comprehensive level has been comprehensively improved. Sales have also increased significantly, and now I will report my work for one year as follows.
I. Operating conditions
This year, the company strictly controlled the quantity and quality, which provided a good guarantee for the operation of our station. At the same time, relying on the high-quality and sufficient brand image of China Petroleum and the careful management of the station leaders, Jiuquan Gas Station touched every customer who came and went, and was able to deal with the questions raised by customers in time, forming the question "Why can't I use my mobile phone when refueling?" Won the trust and praise from customers from all directions. By the end of June, 1 1, a total of 18000 tons of refined oil was completed, and the annual plan was completed. At present, we are sprinting towards higher goals.
Second, safety management
1. The stationmaster gave us safety education, and strengthened our sense of safety responsibility while ensuring safe production. We are required to identify risks before doing anything, do our job well, make safety work more proactive, rectify hidden dangers in time, avoid accidents, firmly establish the idea of "safety first" in the hearts of employees, and resolutely implement various safety systems of gas stations. Carry out safety knowledge education regularly in daily work, implement the safety responsibility system in daily work, and check the facilities and equipment every day. Everyone should "put prevention first and combine prevention with elimination". Every day, the safety officer should talk about whether there are potential safety hazards and what are the unsafe factors when changing shifts.
2. Strengthen the gas station's preplan drill, get familiar with your responsibilities and division of labor during the drill, and strengthen the unity and cooperation among colleagues.
Third, service.
1. Judging from the on-site service level, the service level of our refueling is constantly improving. The on-site service can reach more than three people, and the service is mainly based on "smile service" and "three-tone service", with "thirteen-step refueling" and "six-step cashier" as the standards, which shortens the distance between us and each driver and makes them feel a little warm and tired all the way. We should keep in mind the idea that "the customer is God" is a relative and a friend, and feel the customer when doing practical things in service. As the saying goes, "hard work will yield." If you help your customers, they will definitely give you back.
2. Enterprise development is not a person's business. As long as we work together in Qi Xin and conscientiously implement the company's various management policies, our enterprises can sprout and thrive in the sun like seeds. In order to achieve "domestic first-class" enterprises, we strive for this goal.
Summary of gas station staff work 3
Over the past year, under the leadership of the sales department, I have adhered to the principles of putting prevention first, combining prevention with elimination, strengthening education, and preventing and treating by groups. Through safety education, I have enhanced employees' safety awareness and self-protection ability; Through the cooperation of Qi Xin in production, we will create a situation in which all employees care about and support the quality service of gas stations, and effectively protect the safety production and property of our gas stations from loss, thus taking a practical step towards the construction of large stations.
First, safety in production, attention and effective measures.
Our workstation started running in March 2002. At the request of the superior, with the efforts of the gas station, we will do a good job in safety education step by step from the beginning and earnestly strengthen the safety education for employees. The gas station puts safety work in the first place, with the webmaster directly grasping it, the deputy webmaster specifically grasping it, and the squad leaders of each belt are responsible for implementation. We have formulated the detailed labor discipline and post system of the gas station, and stipulated the actual operation procedures according to the specific situation of the gas station and the requirements of the superior. Because we work hard, we have not had an accident in our station for 2__ years, and our employees have not violated any safety operation.
Second, institutional safeguards are in place.
1, establish the leadership responsibility system and accountability system for production safety. The stationmaster of the gas station is responsible for bringing the work of safety in production into the target assessment content of each refueling class, linking it with the salary and conducting strict assessment, strictly implementing the accountability system, and seriously investigating the responsibility of the squad leader and the person directly responsible for the potential safety hazard.
2. Excellent service. Gas stations should sign a letter of responsibility with each oiler in accordance with the requirements of the eight work processes stipulated by Sinopec, and clarify their respective responsibilities and obligations. Taking the old with the new in the work, every worker who arrives at the station is required to know the working method of the eight-step process at the first time, and the operation can only be carried out after the action is standardized. Because we have done the work in advance, the excellent service has attracted many repeat customers. A customer from Putian said: I have many gas stations all the way from Putian. I would rather pay more for gas because your service makes me happy. The boss of a company said to our refueling staff: Our drivers are very satisfied with the quantity and quality of refueling at your station. I hope you can stick to it and ensure the quality and quantity of oil products. We also owe our performance to you. After hearing the customer's evaluation, an old employee of ours said it was worth it. He bent down to take a taxi cover, which was hard to hear, and even if he was wronged.
Third, output quantification, target big station.
Because we have grasped the working attitude of the staff under the premise of safety, the workload of our station has also made great achievements. From March 2002 to now, we have sold 65,438+0,885.94 tons of gasoline and diesel in ten months, exceeding the company's annual target of 65,438+0.87 tons. Completed 94.297 tons of the 2__ plan to create a large station advocated by the company. These data show that our gas stations still have potential to be tapped. As long as the leaders give more help and support at work and meet the market demand in hardware, I believe that with the efforts of all our staff, we will step into the ranks of big stations faster.
Fourth, look forward to tomorrow and develop better.
In the new year, under the leadership of the company and the sales department, we will pay close attention to safety, so that every employee can understand that it is very important to ensure safety and improve safety awareness, self-defense and self-help ability. Doing a good job in safety education will be the basis of safety work in our station. Focus on the safety rules and regulations formulated by the company, regularly educate employees about safety, especially the awareness of prevention and the use of fire fighting equipment, and do a good job in theft prevention and robbery. In the production work, we will continue to carry forward the advantages of high-quality service, find the gap in our achievements, and successfully complete the tasks assigned by our superiors.
Since the beginning of this year, District _ _ has conscientiously implemented the Law on the Quality and Safety of Agricultural Products in People's Republic of China (PRC), taken the spirit of provincial and municipal agricultural product quality and safety work conferences as the guiding ideology throughout the year, adhered to the working strategy of "putting prevention first and purifying the source", followed the responsibilities entrusted by the law, and followed the Shangluo agricultural product supervision model of "the government takes overall responsibility, three-level institutions and village groups supervise and inspect the whole coverage". In the special rectification of agricultural product quality and safety, Focus on agricultural inputs, vegetables and fresh agricultural products to carry out special market rectification, focus on monitoring the quality of planting, production and circulation, strengthen the supervision of agricultural inputs, farmers' markets and supermarkets, vigorously promote the construction of agricultural product standardization bases, quality and safety supervision systems and supervision teams, continuously improve production guidance and service capabilities, brand creation and demonstration capabilities, and comprehensively supervise the whole process to improve the satisfaction rate of the broad masses of the people.
Summary of gas station staff work 4
Gas station is a window to show corporate culture, a carrier to complete sales tasks and realize economic benefits, and a basic unit to create a "family" atmosphere. As an administrator of a gas station, how to help the stationmaster manage the gas station well is the goal I have been pursuing and the direction of my efforts.
Rongmei gas station is small, but it carries great responsibility. No matter how small the gas station is, the assets should be several million, and six or seven employees should provide services to customers day and night. Engaged in business activities in gas stations means that there are potential dangers in the oil products we operate and the environment we live in. Without security, everything is zero! In assisting the stationmaster in daily management, I put safety management in the first place, and strictly follow the "Gas Station Management Code" and the inspection system to demand myself and restrain employees. We will stick to the phenomenon of not following the operating rules in our work. Safety is no small matter, which vicious accident is not accumulated by "insignificant" small hidden dangers? Gas station is a window for us to provide services to the society and show our spiritual outlook. In daily management, I attach great importance to the image management of gas stations, keep the environment of the refueling site clean and tidy at all times, leave no dead ends, and clean up the sediment and paper scraps brought by refueling vehicles at any time. The most difficult area to clean in my contracting station is basically a broom as long as I am at the refueling site. Teaching by example is more important than teaching by example. Whenever employees see me cleaning their sanitary area with a broom, they will automatically come and clean with me without me calling. With the joint efforts of me and the staff of the whole station, it is displayed in
In front of customers, every moment is a clean and fresh environment.
A gas station is a collection of employees. As a gas station administrator, an essential job is to assist the stationmaster to manage employees. In employee management, I constantly strengthen my study and strive to improve my business ability. If you want to manage others well, you must first know how to manage yourself. I keep learning from many experienced old comrades. I pay attention to the study of "Gas Station Management Code" and the company's various systems, so as to know how to manage myself and how to expect employees. Be an accelerant to promote employees to live in harmony. Employees have their own living habits and temper. They should strengthen their understanding of employees, reflect their own situation and difficulties to webmasters in different ways in time, so that everyone can understand each other, reduce contradictions and establish a harmonious working environment. Loss management is a major event in gas stations, and loss is directly related to employees' wages. In assisting the webmaster to strengthen the loss management, I started from the source, carefully checked the fuel receipt of each vehicle, and made records in time. Starting from two aspects: first, measure the fuel tank to see the change of its empty height; Second, the quality manager conducts self-inspection on the tanker every month and the number of districts to check whether the tanker is accurate, find out the original in time if it is lost, make relevant records and report to the stationmaster. When receiving and unloading oil products, try every means to unload the remaining oil in the tanker and transport it back to the warehouse bit by bit. Through the joint efforts of all staff, I have made great progress in loss management and achieved the first place in the whole region.
Capital is the "blood" of an enterprise. Only by managing the capital well can we avoid the phenomenon of "bleeding, blood loss and anemia" and make the enterprise operate effectively. According to the principle of who sells, who is responsible and who returns, I will send the daily sales report to the registration and summary in time and report it to the finance department. Pay close attention to cash management, timely deposit the cash in the gas station into the bank, prevent a large amount of cash from staying overnight at the gas station, and ensure the absolute safety of funds. Check the capital investment in time and strictly implement the capital investment management system to avoid financial losses caused by fire, explosion, theft and robbery.
Rongmei gas station is an ic card issuing station. Since its listing, China petrochemical refueling card has won the appreciation of users for its safe, convenient and fast service function, and has been widely promoted and used. I started by promoting the benefits of ic cards, regardless of commuting, as long as I meet acquaintances. With the joint efforts of my colleagues and I, 297 ic cards were sold throughout the year, with a rush value of more than 4 million, which broke the historical record of the station and was successfully completed. Handle all kinds of ic card business in time, users can handle it at any time, which brings convenience to customers and wins the praise of users. With a beautiful vision, we will continue to push ourselves for 20 years and make due contributions to the glory of Hefeng District.
Summary of gas station staff work 5
In 20__ years, with the instructions and strong support of the company leaders, I focused on strengthening internal management, casting excellent stations, focusing on reducing costs and ensuring the safe production of gas stations without hidden dangers. Over the past year, with the active efforts and close cooperation of all the staff in our station, we have explored the market and promoted sales closely around the company's business philosophy. The appearance, standardized service and staff quality of gas stations have been greatly improved, and the comprehensive level has been comprehensively improved. The cultural life of employees has also been improved, and the enthusiasm for going to work has also been enhanced, which has injected new vitality into our station. Now I will report on my work in the past year:
This year, on the basis of quality assurance provided by the company, we actively explore the market, do everything possible to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions, so that they can become long-term refueling customers of our station, and can ensure the normal use of oil for their vehicles when oil products are tight. They are also loyal customers of our station. According to the actual situation, we rationally optimize the proportion of teams and groups, so that each team has high-level sales staff, spread the points into a surface, and strive not to miss any potential customers, which also forms a healthy competition between classes. In terms of gas station operation, as of 10, the sales of oil products reached 5710.4 tons, accounting for 64.67% of the annual target. The sales volume of diesel oil is 168.6 tons, and the sales volume of gasoline is 402.8 tons. Statistics show that our station mainly sells gasoline. In terms of gasoline sales, the focus is on the fixed-point refueling of the unit, and other scattered sales are less. There are 25 refueling companies in our station, including 6 refueling companies in advance, with a total debt of 2737 16.52 yuan, a decrease of 288 140.98 yuan compared with the previous five months, and an average monthly debt of16 ~170,000 yuan. An increase of 65,438+04 ~ 65,438+05,000 yuan over the previous paragraph. According to the annual sales, the sales in1-July is 500,000 yuan, and the sales in August 8- 10/October is 450,000 yuan. It can be seen that the sales of our station declined in the second half of the year. In order to improve the economic benefits of our station, as a gas station manager, I set an example and actively participate in how to strengthen safety management and improve economic benefits in gas stations. I always strictly demand myself, earnestly perform my duties with a high sense of political responsibility, actively take the lead in learning, take the initiative to make full use of my spare time to learn safety management, fire protection knowledge and oil products knowledge, and constantly improve myself to become a qualified gas station master. I usually spend more time to understand the actual situation and work of each employee. Actively create a harmonious atmosphere of gas stations, make friends with employees, and make employees feel that gas stations are a big family. Treat every employee fairly, set an example for everyone and bring employees together. Only in this way can our team have cohesion, overcome all kinds of difficulties and strive to be a first-class gas station.
Over the past year, I have done some work with all my heart, which is inseparable from the correct leadership and decision-making of the company and the strong support and unity of my colleagues. Thank you very much. Achievements belong to the past and challenges lie ahead. I clearly realize that my quality needs to be improved. My work experience needs to be accumulated; 2. The working methods need to be changed; 3. Business knowledge needs to be strengthened; 4. The personnel management and management system in the station need to be improved; The sales volume is not ideal, and the sales task assigned by the company has not been completed. The main reason is that I lack the initiative to open up the market. On the above points, I decided to try my best to change these things next year and strive to create better interests for the company.
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