Summary of the company's front desk work 20 19 (1) unconsciously worked as a front desk in the company for nearly 9 months. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work as follows.
First, the daily work of the front desk
1, front desk reception
The receptionist is the first person to show the image of the company. Since I joined the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greeted them politely and sorted out their practical business cards and brochures for future work.
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied materials to avoid the omission of the copied materials. If there is a letter, it will be handed over to the relevant personnel in time.
3. Handling of temporary events
When there is not enough water in the drinking bucket, people will be asked to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. The printer is out of ink, so we will ask the business people to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If things in the office are broken, such as air conditioning switches and bathroom lights, they will call the property manager in time to check the reasons and ask the property manager to install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1, room, air ticket and birthday cake reservation
When the employees of the project department need to book air tickets or air tickets on business trip, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free. For leaders or colleagues who need to make a reservation on business trip, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation, tell the staff on the birthday and send birthday wishes.
2. Filing and registration of office assets
The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly bought account books in the office will be stamped first and then numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics
Before 25th of each month, attendance details are derived from attendance machine. If you are not clear, you can check it with everyone by email, and then make a statistical summary, which can be sent to the leaders on time.
4. Organize employee activities
Organize employees to carry out activities every Wednesday afternoon, which improves team awareness and exercises well. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
3. The effect of organizing outdoor activities is very bad. Discuss indoor activities together, provide chess, checkers and other activities suitable for indoor play, and organize their implementation, but this still fails to achieve the effect of outdoor activities. The solution to this situation is still under consideration.
Verb (abbreviation of verb) future work plan
1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.
2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.
In the future, I will be down-to-earth, finish my work seriously and do my bit for the development of the company!
Summary of the company's front desk work 20 19 (2) The coming 20 19 is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, efforts should be made to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the hygiene and image of the front desk.
Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement.
Learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management.
Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Summary of the company's front desk work 20 19 (3) Time is always fleeting. I worked at the front desk for more than two months and gained a lot. Since taking office, I have worked hard to adapt to the working environment and this brand-new job at the front desk, and earnestly performed my duties and completed various tasks. Now make a summary of the work during this period.
First, the daily work content
Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency; Receive and guide visitors, and cooperate with the personnel department to register the information of candidates; Address book update, in view of the company's large personnel transfer and more new employees, the address book can not be changed in time, which affects the communication between departments and between customers and the company. Therefore, we should do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time.
Attendance: register and input fingerprints for new employees, and make supplementary attendance records; Record daily duty, and clean the front desk and VIP room; Turn on the led screen at 9:30- 10:00 every day to check its usage. If there is any fault, contact relevant personnel for maintenance immediately; Do a good job in cleaning the office of the general manager and chairman; Receive daily newspapers and mails, and forward the letters to relevant personnel in time; Distribute company documents, distribute documents to all departments in time, and quickly convey the company's policies and measures.
Meeting work, inform the staff to attend the meeting on time before the meeting, and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting; Register the temperature every day, turn on the air conditioner according to the regulations and make records; Check the front desk lighting, VIP room and warehouse locks after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Summary of the company's front desk work 20 19 (4) I have been working for more than two months unconsciously. At first, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content in a short time, and my responsibilities made me make continuous progress in my work and benefited a lot. In the past two months, although no positive results have been achieved, some progress has been made. Now I would like to briefly report my work since I entered the company to the leader:
First, the daily work of the front desk
1, responsible for answering and transferring calls at the front desk, carefully recording important matters and conveying them to relevant personnel, so as not to miss or delay;
2. Be responsible for the sanitation and cleaning of the company's meeting room, placing tables and chairs, and keeping them clean;
Second, the administrative work
The administrative work is very complicated, ranging from copying, scanning, faxing, sending express, printing business cards and keeping documents, to assisting technicians in printing, sorting and binding tenders. The completion of each job is a test of responsibility and working ability.
Third, personnel management.
1. I am responsible for the attendance statistics of the company's implementation of relevant personnel management systems. In the process of implementation, I will strictly abide by the company's rules and regulations, make attendance statistics true, make attendance statistics according to statistical data at the beginning of each month, and submit them to the finance department in time to make payroll.
2. Strictly implement the company's rules and regulations on personnel-related materials, fill in the application registration form and employment resume form, and do a good job in employee file management. Fill in the "dispatch list" and "leave" to implement the company's rules and regulations.
The new year means new opportunities and challenges for us. In view of the shortcomings in these two months' work, I need to do the following work in the new year:
1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office; Pay attention to the maintenance of office equipment such as printers and photocopiers; Try to do your job well.
2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.
3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.
4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff.
As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and make progress together. Thank you for your warm help to my work during this period. Although I still have many shortcomings in experience and ability, I believe diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.