The hard work is over. I believe everyone has gained a lot since this time. I think you need to write a work summary. Are you still worried about writing a work summary? The following is a summary of the work of the property foreman I helped you sort out (6 general remarks), for reference only, welcome to read.
Summary of the foreman's work 1 I'm xxx, and the busy year is coming to an end. Looking back on this year's work, I have gained a lot. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This is a summary of my work.
I. Overall review of work:
The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, through the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.
2. In xx, I completed the following work:
1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.
2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and put an end to all waste phenomena, mainly in the following aspects: ① Recycling disposable low-value consumables, such as toothpaste, for customers to use as cleaners; (2) required to return to the floor of the aisle lights off every morning, night shift after six o' clock; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.
3. In order to do a good job in room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.
4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.
Three, due to various reasons, there are some problems in my work:
1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.
2. The cleanliness of rooms and public areas needs to be further improved.
3. The service standard of each post needs to be further strengthened.
4. The facilities and equipment maintenance plan has not been put in place.
5. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.
Four, about next year, my plan is:
1, live every day well.
2. Improve service measures to improve customer satisfaction.
3, strengthen education and training, strengthen the quality of employees.
4. Standardize management and promote the healthy and orderly development of enterprises.
5. Strengthen marketing and constantly adjust the customer structure.
6. Do a good job in individual customer sales.
7. Reasonable booking in peak season to maximize sales.
8, standardize the message service, let the guests feel our professional management level and hotel service level.
9. Learn more and enrich yourself.
Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.
On the coming day of xx, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.
Summary of the work of the property foreman 2 Time flies, and I have been working in Evergrande Grand Service Center for more than a year before I know it. In a blink of an eye, 20XX is coming. First of all, I wish you all a happy New Year's Day and a happy family!
In my opinion, 20XX is a short and long year. What is short-lived is the work skills and professional knowledge that I haven't had time to master. Long aims to be an excellent customer service foreman, and needs to learn a lot of knowledge in the future.
Many people don't understand the work of property customer service, and think it is simple, monotonous and even boring. Actually, it is not. To be a qualified and competent customer service staff, we should not only have relevant professional knowledge and certain work skills, but also have a high sense of consciousness and responsibility, otherwise we will make mistakes and dereliction of duty in our work. This is what I deeply realized after experiencing various challenges and tempering in the work of customer service foreman for more than one year.
The following is my main work in the past year.
First, pay attention to self-cultivation and improve the quality of customer service.
The tempering at work has shaped my character and improved my psychological quality. It is inevitable that you will encounter all kinds of obstacles and difficulties in your usual work. With the help of leaders and colleagues, especially under the careful guidance of Sister Dong and Manager Chen, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that during the "Dragon Knight" event held by Dijing, we mainly organized the reception and service of customer service staff. At that time, the customer service department was short of staff, and all the customer service staff had no rest this day. Everyone works hard, smiles and serves well. Ensure the smooth progress and completion of the "Dragon Knight" activity. It is also through this activity that I deeply realized the professionalism of property customer service and the true meaning of smiling service.
The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.
The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. I am also very pleased to see the owner's satisfied smile.
Second, pay attention to details, strengthen management and study property management knowledge hard.
I realized the importance of details in my daily work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Dijing, I deeply realized that the details can not be ignored and careless. Whether it is every line of words and punctuation when writing official documents, or the refined service emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can we get a return from it; Details bring benefits and details bring success; Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, improve customer service reception process and etiquette, further improve their personality, improve their patience with work, pay more attention to details, strengthen their sense of responsibility and cultivate their enthusiasm for work, communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the pace of the company's progress.
Finally, I am lucky to join Evergrande Gold, a lovely and excellent property customer service team. Evergrande's cultural concept and the working atmosphere of caring butler service deeply infected and promoted me, allowing me to learn at work, grow in learning and set the direction of my efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in the new year's work. Thank you!
Summary of the foreman's work 3. I joined xx Property Company in April this year, mainly engaged in the office work of the trade union service room, and assisted the manager to complete the management of the project department. The work since taking office is summarized as follows:
It's my first contact with the property industry, and I don't know much about the work content, working standards and norms of property services. There is only one way to get into work as soon as possible: study hard and consult modestly. With the guidance and help of leaders and colleagues, we began to get familiar with the site, observe and explore while working, and then listen to everyone's work report, learn experience, constantly master working methods and clarify working ideas through the weekly meeting of the company. After half a year's practice and training, we have a certain understanding of property management. During my work in the trade union service office, I recorded the attendance of employees in detail, reported it to the company at the end of each month, and submitted a nine-month attendance sheet, with an accuracy rate of 99%. Resume to handle the relevant procedures for employees' entry and exit, a total of 20 people; Make monthly weekly plan, monthly plan, shift plan and holiday duty plan; Archive the site data every month, and prepare the monthly records of each position at the end of the month; Take minutes of meetings; Record the owner's maintenance application in detail, and notify the equipment personnel in time so as to deal with it as soon as possible; Check the completion of cleaning work every day, and rectify the unqualified items in time, so as to find problems in time and correct them in time. Report the name and quantity of consumables required every month, and the maintenance information of equipment and personnel and keep an account; Report difficult maintenance and emergency to Party A in written form; Communicate, coordinate and solve the problems on site with Party A or the company in time.
Try your best to handle and coordinate the relationship with the owners and employees, do every job dutifully, and strive to improve service awareness. Only by putting yourself in a correct position and studying basic business hard can we adapt to the new job as soon as possible; Only by actively integrating into the staff and handling and coordinating all aspects can we maintain a good working condition in the new environment; Only by establishing service consciousness, being diligent in communication, improving coordination and strengthening execution can we do our job well; Only by setting an example and playing an exemplary role can we lead employees to complete their tasks better.
Because I have been in contact with this industry for a short time, I have little work practice and insufficient relevant work experience, so I will try my best to overcome my own shortcomings, constantly learn business knowledge, enrich management experience, innovate working methods, improve work efficiency, actively cooperate with relevant departments, conscientiously implement company regulations, and strive to be the right-hand man of leaders.
In order to make the company develop healthily and stably, we must strengthen the management system, strengthen the professional knowledge training, help employees improve their quality and enhance their sense of service as masters. At present, most enterprise personnel have different levels and experiences, coming from all directions and from all walks of life, including laid-off workers, retired re-employed people and landless farmers. Most employees think that private enterprises will always be the masters, which has nothing to do with themselves. We should establish the consciousness that if we don't work hard today, we should try to find a job tomorrow. At the same time, enterprises should also have integrity and retain employees with reasonable management and credibility. I think the flowing human resources are the biggest waste between enterprises and employees.
Summary of the work of the property foreman. How time flies! It's almost the end of the year. Looking back on the work of the past year, I have gained a lot and felt a lot. I am lucky to get the recognition and trust of the company. I was seconded to the general department of the head office by the company's personnel deployment on June 23, 65438. I cherish and thank the company for giving me training and learning opportunities. With the strong support and enthusiastic guidance of the leaders and the active assistance of my colleagues, I successfully completed all the tasks assigned by the company with a serious and responsible working attitude, performed my duties well, accumulated work experience, and gained the recognition of my work ability and the trust of integrity from the company leaders. I was lucky enough to participate in the safety inspection on the construction site of the third phase project organized by the General Department of the headquarters in early May, and participated in the preliminary acceptance of some delivered rooms of Westin Tianyu Hotel organized by the General Department at the end of May again. In June of 20xx, I transferred back to Ren Baoan, the captain of Zhoutouzui Security Team, and now I report my work and ideas in xx to my superior leaders as follows:
First, resolutely obey the boss's leadership, seriously understand and implement the company's business management strategy and the spirit of work instructions, and implement them in the actual work of the post, always putting the maintenance of the company's interests first.
Second, adhere to the public security management policy of "prevention first, combining prevention with control", always educate and demand team members, be strict with themselves, and strengthen the inspection of the project site. 10, 19 June, a leaning tree was found to have potential safety hazards. On June 2, 165438+ arrested a suspicious man who crossed the barbed wire from the office area of the border checkpoint and entered our jurisdiction.
Third, adhere to the principle of "prevention first, combining prevention with elimination", improve the inspection and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge of team members, improve the fire-fighting awareness of team members, and make team members master the operation methods of fire-fighting equipment skillfully. Ensure the fire safety of the project site.
Four, formulate and improve the rules and regulations of the department, management regulations. Implement operations in daily work.
5. The leaders of the head office often show the guests around the project site and ask the team members to do a good job of etiquette and courtesy.
Six, the foreman is an important part of the department management, to carry out the daily work of the class. Grasping class management is equally important and can cooperate with each other to promote it. In daily management, I try to do the following:
1. Follow the company's business philosophy and service tenet, take the company's corporate culture spirit as the center, actively care about drummers, and consciously cultivate drummers' cohesion and team spirit. From small to large, the company's joint efforts, combat effectiveness and collective sense of honor have been formed.
2. Set an example, take the lead in observing the rules and regulations and disciplines of the company and departments, maintain a rigorous and self-disciplined work and life style, set a good example for the players, guide the healthy development of the players, and create a healthy working atmosphere.
3. Strictly manage in the work, follow the principle of "fairness, openness and justice" in dealing with problems, establish management prestige through "rewarding those who have made meritorious deeds and punishing those who have passed", and fully mobilize the enthusiasm of team members.
4. Be meticulous in work and life, be serious and responsible, always understand and care about the work, life and ideological situation of the players, gradually cultivate their work feelings and win the trust of the players. In order to motivate team members. Under the guidance of the principle that ideological work is the lifeline of all work, according to the actual situation of the public security team, we should guide the team members to keep pace with the times, improve their quality and change their own concepts.
5. In all kinds of theoretical training, through explanation, comment and communication, the team members have different degrees of understanding and promotion in their ideological understanding and daily work. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective initiative and sense of responsibility, which is based on their loyalty and professionalism to the company, as well as their understanding and application of the true meaning of management and service, thus inspiring everyone to actively reflect their own values in their work and feel the joy of life.
The above is what I tried to do and do well in a year. Throughout the year's work, objective self-analysis, I have shortcomings in the following aspects, and I would like to ask the leaders to correct me so that I can be further strengthened and corrected in my future work:
1, the work style is too impatient, and the requirements for newcomers are too high, which leads to an increase in the turnover rate of security guards from August to June in xx.
2. I am lax in my work.
3. Work experience and related management knowledge need further study and accumulation.
20xx is coming, and we will greet xx with confidence. The new year means new opportunities and challenges. Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. I firmly believe that under the wise decision-making and operation of the company's leaders, the property management company will have a better tomorrow. As a member of the company, I will, as always, serve the company wholeheartedly, do my best to do my job well and do my bit for the company's development next year.
Summary of the work of the property foreman 5 This year is an extraordinary year. As a cleaning foreman, we are responsible for the environmental purification of xx property, and we know our responsibilities are great. The leaders of the company attach great importance to this and ask us to do our job seriously and responsibly in strict accordance with the rules and regulations formulated by the company. The following is a summary of my work this year.
First, personal performance
Since serving as a property cleaner, I have United my colleagues, been serious and responsible for my work, and obeyed the leadership. I also have my own health responsibility department, and I will check the work of other cleaning staff while completing my own work. Be able to complete the division of cleaning areas and cleaning work of property cleaners in strict accordance with the work arrangement of company leaders.
At the beginning of the year, due to my good performance in my work, I was promoted to the foreman of cleaning by the company leader and was assigned to be responsible for the management of property hygiene and cleaning. With the change of my position, my responsibilities have also increased. With the encouragement of the company leaders, I overcame the psychological pressure, stepped into this job and gradually entered the role.
Second, work performance.
Try to consult the old leaders for work experience, study the company's rules and regulations seriously, master the environmental sanitation of the property, rectify the problems in time and report to the superiors. Communicate with the team leader and team members in time to understand the psychology and work situation of the cleaning staff. Hold regular cleaning staff meetings to publicize the rules and regulations formulated by the company and the responsibility system for safe production. Require the cleaning staff to implement it seriously, especially the cleaning team leader to take the lead in implementation and strict management. Raise the sanitation and cleaning work to a new level and make due contributions to creating a beautiful property environment. With the correct leadership and strong support of the company's leaders, through this period of efforts, the situation of property sanitation and cleaning has undergone fundamental changes, the work enthusiasm of cleaning staff has been improved, and the sense of responsibility and safety has been significantly strengthened.
Third, the efforts made in the work.
Among them, I also made great efforts. In order to check the sanitation and cleaning work in more areas every day, I specially bought an electric bicycle and went out early and returned late every day. Sometimes, some colleagues don't understand my work, and they also have some small comments behind my back. Coupled with the family's incomprehension, I once wanted to give up, but I persisted. For my work, I can't live up to the trust and love of my leaders and colleagues, and I can only work harder to repay it. Facts have proved that my work has been recognized by everyone, even if it is hard, it is worthwhile.
In the new year, under the leadership of the company, I will work harder, be serious and responsible, be strict with my colleagues, do a good job in cleaning and make a contribution to the development of the property.
Summary of the foreman's work? Although I have been cleaning for more than two years, I regard the work of the foreman of property cleaning as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good learning and living environment for the community is the glory of our cleaning staff and my own rice bowl. Although I repeat my work every day, I am never careless, do not go through the motions, and insist on treating my work every day seriously and responsibly. The following is a summary of my work this year.
First, clear purpose and correct attitude.
I arrive at my work place at 7: 30 every morning and start a new day's work. First of all, I mop up the stairs from the first floor to the third floor. The cleanliness of the corridor is very important, which reflects the overall health of a building. Therefore, I clean the corridor every day without affecting the owners to go up and down the stairs, so as to keep the corridor bright and clean, and the ground is free of sundries and sputum stains. At this time, I feel very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. The owners are very happy and recognized.
Second, persevere, do one thing and love another.
I am strict with myself and try not to add any trouble to my work. Cleaning work will directly reflect our cultural quality and accomplishment. Since such an important task is given to us, besides trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job and can do my job well. Mainly responsible for cleaning work. Although I am only a sanitation worker, I have won the respect of the owners through my efforts.
I may have just finished cleaning at work, and it will soon be chaotic, but I am not afraid of trouble, and I work very hard. I will conveniently wipe the stair handrails of all corridors every day, keep them clean every day, at the same time, pay attention to leaving no sanitary dead ends, clean key parts at any time, pay attention to maintaining a good sanitary environment, and give everyone a comfortable and comfortable mood.
Third, unite and work hard.
Although I am the head cleaner, I am confident. I don't feel inferior to others. We just have different division of labor. It's a pity that the big family of society has left everyone. In my cleaning work and life, I realized that if you want others to respect you, you must first learn to respect others. I respect every owner in the building and let my work not conflict with their living time as much as possible to make way for time. When the owners occasionally have some problems, don't blame them and keep quiet.
Although I have made some achievements and been recognized by the owners, I will guard against arrogance and rashness, work hard, do what I should do, always remember the purpose of serving the owners wholeheartedly, and make better achievements in the future. I will always be keen on what I am doing and try to do it well.
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