From work to work

1, at work

1. 1 Observe working hours. When you are late or ask for leave for some reason, you must inform in advance, and you must call if you are too late.

1.2 Make preparations before work.

1.3 o'clock to start work.

2. At work

2. 1 Work should be carried out in a planned, step-by-step, rapid and pragmatic manner.

2.2 If there is any work deployment, you should act immediately.

2.3 Don't gossip at work.

2.4 Don't leave without leave at work.

2.5 When you leave your seat, arrange half of the tables and chairs to show that the host is not far away.

2.6 If you leave your job for a long time, there may be calls or guests, please give them to your boss or colleagues in advance. All the chairs were pushed in, indicating that the owner was away.

2.7 Turn on the computer to circulate files and check emails online.

2.8 No personal calls. Don't engage in personal affairs unrelated to work.

2.9 Keep quiet in the office and don't talk loudly in the corridor.

3. Preservation of office supplies and documents

3. 1 Create posts in the office.

3.2 Office supplies and documents must be properly kept and put back to the designated place immediately after use.

3.3 Office supplies and documents shall not be taken home, and permission must be obtained when they need to be taken away.

3.4 File keeping cannot be handled at will, nor can it be left on the desk or in the bookcase.

3.5 Important records, evidence and other documents must be kept to the specified time limit.

3.6 The processed documents shall be filed at any time according to the document number specified by the company.

4. When you get off work

4. 1 After work, documents, stationery, paper, etc. It should be sorted, tables should be cleaned and chairs should be put back in place.

4.2 Consider the tasks for the next day and record them in the notebook.

4.3 Close the doors and windows, and check and deal with safety issues such as fire and electricity.

4.4 If overtime is needed, you should inform in advance.

4.5 Say hello to colleagues after work and before going home.

(2) Working methods

1, when receiving instructions

1. 1 When you accept instructions from your superiors, you should deeply understand your intentions.

1.2 Listen to others with an open mind.

1.3 When listening to instructions, make records.

1.4 Doubts must be asked.

1.5 Repeat as shown.

When the instruction of 1.6 is repeated, it shall be executed first from the instruction of the top boss.

2. When it is implemented.

2. 1 Fully understand the work content.

2.2 According to the method and sequence instructed by the boss, or depending on the purpose of the work.

2.3 When implementing the decided scheme, you should contact in advance if you need the assistance of personnel from other departments.

2.4 Prepare necessary instruments and materials.

2.5 Work process and results must be reported to the boss.

2.6 When the work cannot be completed before the deadline, report to the boss immediately and ask for hints.

2.7 When carrying out the task, if in doubt, consult your boss.

2.8 Check whether the instructions are consistent with the results.

3. When reporting

3. 1 Report immediately after work.

3.2 Report from the conclusion first.

3.3 Summarize the main points.

3.4 Write report documents.

3.5 Express your opinions truthfully.

4. When the work is frustrated

4. 1 Report first.

4.2 Accept opinions and criticisms with an open mind.

4.3 Seriously sum up, the same failure cannot be repeated.

4.4 Don't lose heart.

4.5 Don't pass the buck.

(3) Creating happy works

1, say hello

1. 1 Say "good morning" when you go to work in the morning.

1.2 Say hello to the guests, superiors and seniors inside and outside the company, and they will say hello to you.

1.3 Greeting others with a cheerful spirit will make the atmosphere of the whole company very active and lively.

2. Work hard and happily

Work actively.

2.2 Let yourself get exercise and growth through work.

2.3 Work for the happiness of others.

2.4 Mutual understanding, trust, and establish a harmonious relationship with colleagues.

Step 3 talk to each other

3. 1 When people are together, there are often some things that cause personal troubles, which individuals cannot solve or decide. In order to find a good solution, we should always discuss and talk with each other.

3.2 "A threesome must have a teacher". When there is a problem, one person can't understand it, but many people will understand it when they discuss it together. When discussing with each other, we can move from the unknown to the known. Make yourself aware of your shortcomings, so as to determine good opinions and ideas.

3.3 From mutual discussion to mutual help. According to the discussion, everyone will restrict and understand each other, and there will be new relationships between people. In the collective, we should have the courage to express our opinions.

4. Health management

4. 1 Ensure sleep and eliminate fatigue.

4.2 In order to eliminate physical fatigue and relieve work pressure, we should take part in sports activities in moderation.

(4) Going out on business.

1. Go out on business and go through the formalities of asking for leave step by step according to the regulations. No telephone or verbal leave is allowed without special reasons.

2. When traveling, you need to explain the work items to your colleagues or superiors to ensure the convergence of work.

3. Protect contact with the company when traveling.

4. When you come back from going out, terminate your vacation in time and report your work outside to your boss.

5. Reimbursement of travel expenses within one week after going out.

Second, the image standard

(1) dress, appearance and behavior

1, dress uniformly, neatly and appropriately.

1. 1 Clothing is formal, neat, intact, coordinated, free from stains, with complete buttons and no missing or wrong buttons.

1.2 Wear a uniform employee ID on the left chest.

1.3 Work clothes must be worn at work.

1.4 The bottom of the shirt is tied into the waistband and skirt waist, the cuffs are buttoned, and the underwear is not exposed.

1.5 When wearing a suit, fasten your tie and button your collar button. There are few things in the upper pocket, nothing in the trouser pocket, and no cuffs and trouser legs.

1.6 shoes and socks should be kept clean and hygienic, and the uppers should be clean. No barefoot, slippers or shorts are allowed in the workplace.

Natural, generous and dignified appearance.

2. 1 Hair should be neatly combed, free from colored hair and exaggerated ornaments.

2.2 male workers should dress appropriately, with long hair not covering their foreheads, not covering their ears at the side, not touching their collars at the back, and leaving no beard on their mouths.

2.3 Female employees go to work with light makeup and elegant decoration, which is consistent with their age and status. You can't make up in public during work hours.

2.4 Keep the face and arms clean and free from long nails and dirty nails.

2.5 Keep your mouth clean, and avoid food with pungent smell such as onion and garlic before work.

Elegant, polite and spiritual.

3. 1 Full of energy and concentration, without fatigue, depression and dissatisfaction.

3.2 Keep smiling, keep your eyes calm, look around and be absent-minded.

3.3 Good sitting posture. The upper body is naturally straight, the shoulders are balanced and relaxed, and there is a certain gap between the back and the back of the chair. You don't need to hold your chin with your hands.

3.4 Don't cross your legs or shake your legs. When the chair is too low, female employees will put their knees together to one side.

3.5 Avoid yawning, stretching, sneezing and picking your nose and ears in front of others. When it is really difficult to control, you should avoid it sideways.

3.6 Don't hold your chest with your hands in front of others, and try to reduce unnecessary gestures.

3.7 Stand up straight. Head up, chest out, abdomen in, hands on the outside of thighs or hands folded naturally; Feet together, heels together, toes slightly apart.

3.8 Strong walking pace, proper stride and proper rhythm.

Third, language norms.

1, talking, kind, sincere and modest.

1. 1 Clear pronunciation, sincere tone, moderate speech speed, calm tone and clear and concise meaning.

1.2 Advocate speaking Mandarin.

1.3 When talking with people, you should concentrate and smile, not be absent-minded and indifferent.

1.4 Don't interrupt others.

1.5 Listen with an open mind.

1.6 Talk in time to confirm and understand the content and purpose of the other party's conversation.

1.7 Use uncommon electric power technical terms as little as possible, so as not to affect the effect of communication with others.

1.8 Important events should be specifically determined.

Step 2 introduce yourself

2. 1 company name, position and my name.

2.2 People outside the company can hand in business cards.

2.3 Introduce your resume according to the situation.

3. The language of civilization

3. 1 swear words and taboos are strictly prohibited.

3.2 Use civilized terms such as "Hello", "Thank you", "You're welcome", "Goodbye", "Farewell is not far away" and "Please go".

Fourth, social norms.

1. Smile, be warm, sincere and considerate when receiving visitors.

1. 1 Receive visitors warmly and thoughtfully, and greet them when they come, send them when they go, answer questions whenever they have questions, and never tire of asking them.

1.2 greet visitors and take the initiative to say hello or goodbye. If there is a special reception place, it takes at least three steps to receive guests.

1.3 You can't say "I don't know" or "I don't know" whether what you are visiting is correct or not. Listen carefully, guide enthusiastically, contact quickly, and provide accurate contacts, contact numbers and addresses for visitors. Let's lead it to the department.

Step 2 visit others

2. 1 You need to make an appointment in advance, usually by telephone.

2.2 Observe the time of seeing a doctor and make an appointment five minutes ago.

2.3 If you are late for some reason, call the other party in advance and apologize.

2.4 Visit the leader, knock at the door in the office and get permission before entering.

2.5 When you make a phone call, the bell rings three times and no one answers. Call again later.

Step 3: Use the telephone

1When answering the phone, say "hello" first.

3.2 The use of telephone should be concise and clear.

3.3 Don't chat on the phone.

3.4 Use the telephone of another person's office with permission.

Step 4 exchange business cards

4. 1 The business card represents the guest, and hands are handed over.

4.2 When reading business cards, make sure your name.

4.3 Don't put the hand holding the business card below the waist.

4.4 Don't forget the simple greetings.

4.5 After receiving the business card, confirm the correct pronunciation of the name.

5. Trade secrets

5. 1 Employees have the obligation to keep the company's business secrets.

5.2 Don't talk about the company's business secrets with people who have nothing to do with family and work.

5.3 The data and documents used must be taken good care of and kept clean, and it is forbidden to alter them. Pay attention to safety and confidentiality.

5.4 It is not allowed to copy, transcribe or lend company materials and documents without authorization. If it is really a job that needs to be extracted and copied, all confidential documents need the approval of the company leader.

Verb (abbreviation of verb) conforms to the specification.

1. Read the meeting notice in advance.

2. According to the requirements of the meeting notice, enter the meeting place 5 minutes before the meeting starts.

3. Read the meeting materials or make preparations in advance, report the work or express opinions on the meeting topics.

4. Turn off cell phones and pagers during the meeting, do not invite guests, and do not engage in activities unrelated to the meeting, such as nail cutting and whispering.

5. Follow the instructions of the host.

6. You must get permission from the host to speak.

7. The speech is concise and clear.

8. Listen carefully to other people's speeches and record them.

9. Don't interrupt others at will.

10. Don't make excuses and don't complain.

1 1. Report to the boss after the meeting and convey as required.

12. Save the meeting materials.

13. For the internal meeting of the company, sit down in order and speak in turn. When speaking, say "XX report" first, and then end with "XX report finished".

14. Keep the meeting quiet.

Safe and hygienic environment of intransitive verbs

1. Safe working environment

All work should create a safe environment.

1.2 When working, pay attention to your own safety and protect the safety of your peers.

1.3 Improve safety knowledge and cultivate emergency management ability in case of accidents.

1.4 Take good care of the company's public property, pay attention to the regular maintenance of the equipment and facilities used, and save water, electricity and consumables.

1.5 emergency telephone number, 120 for local injury emergency; City fire alarm119; Company fire; Fei Jing 1 10.

2. Sanitary environment

2. 1 employees have the obligation to maintain a good sanitary environment and stop the uncivilized behavior of others.

2.2 Develop good hygiene habits, no spitting, no littering and no smoking. Smoking is not allowed in the office.

2.3 If paper scraps and sundries are found in public places, pick them up at any time and put them in the trash can to protect the company's cleanliness.

2.4 Clean the office space and personal hygiene regularly. Divide all articles in my workplace into necessary and unnecessary ones. Necessary items are managed according to regulations and do not need to be removed.

Seven. Internet access regulations

1. No activities unrelated to work can be conducted online during working hours.

2. Do not use the Internet to endanger national security, divulge state secrets, infringe upon the interests of the state, society and collective and the legitimate rights and interests of citizens, and do not engage in illegal and criminal activities.

3. Do not use the Internet to make, copy or consult unhealthy information that violates the Constitution, laws and administrative regulations.

4. Do not engage in the following activities that endanger computer network security.

4. 1 Delete, modify or add computer information network functions.

4.2 Delete, modify or add data and applications stored, processed or transmitted in the computer information network.

4.3 Making destructive programs such as spreading computer viruses.

Eight, interpersonal relationships

1. The superior-subordinate relationship respects the superior, does not engage in personality worship, treats the subordinates from the personality, and creates a working atmosphere of mutual trust.

2. Colleague relationship does not treat colleagues according to their own understanding, and cultivates the love of colleagues through suffering and sharing with warm care, creating an atmosphere of "sharing happiness and pursuing together".

3. Respect others' affirmation, praise others' advantages and achievements, give suggestions and encouragement to others' shortcomings, and create a lively and harmonious atmosphere.

4. When the opinions and opinions of mutual cooperation are inconsistent, we should understand each other's position and find a joint cooperation plan.

5. Factions are not allowed to send on-the-job personnel by region, blood relationship and students.

Nine, spiritual exchange

1. Accept others' opinions with an open mind.

2. Don't get emotional.

3. Don't explain and deny mistakes.

4. Treat people sincerely. If you have opinions about others, you should choose the right time and occasion to make it clear to your face, and don't talk behind your back.

5. Don't read other people's jokes. When others appear in public and violate company regulations, remind them in good faith in time.

6. Resolutely implement the decisions and instructions of the leaders. If you have reservations, you can take the opportunity to reflect them, but you can't respond negatively until the leader changes his decision.

7. Don't comment on leaders, colleagues or subordinates at will, and don't call names.

8. There are factory affairs publicity columns, bulletin boards and columns on the local area network within the company, such as factory affairs publicity, golden ideas, company construction, etc. , regularly publish company dynamics, business activities, rules and regulations and other information, so that employees can keep abreast of the company's business development and changes, and put forward opinions and suggestions.

Ten, this specification is a trial, improper or incomplete to be modified or supplemented. The right of interpretation belongs to the comprehensive department of the company.