The customer will say, please open the package in front of the courier. But if you collect dozens or even hundreds of pieces a day, it is unrealistic for you to unpack one by one. Generally, the outer packaging is not damaged too much, so you can't see it.

We received a package that day. The packaging bag of SF-SF Express is new and tightly sealed. After opening it, we found that the vest of the down jacket was wet, so we wondered, did the customer send the wet clothes? Smell the clothes. They don't smell musty. They should get wet soon. It was a rainy day, and the clothes were wet, so SF employees changed the outer packaging.

What a genius! Do you think a good packaging bag is a pile of rubbish?

Later, I learned that the sender was responsible for the broken SF package and the recipient was responsible for the damage to the goods. But even if the compensation is only three times the freight, will you toss it?

We now find that there are not many talented places in SF, and SF has a bag; You complain that you hope SF can provide better service, but the result is often that SF's customer service and staff call you one by one until you cancel the complaint.

This really makes us admire. Who is such a genius to come up with such a plan? We don't like government departments, because people can't afford to spend time and cost talking to you in Mandarin. What genius brought the government's work form into SF's corporate purpose? It's hard not to admire

We use SF Express because of its service and sense of responsibility, but now we find that there are too many exemption clauses, and when things happen, all departments will wrangle, which makes people feel that the service industry should have quality.

Today's SF may have been expanding. What we ponder is, if people's quality has not changed, just blindly pursuing growth, how far can SF go? There is an old saying in China that water can carry a boat, but it can also overturn it. What good is it for you to offend customers one by one? Of course, you can also say that there are many people in China and there is no shortage of customers. The new ones don't go, and the old ones don't come.

However, if SF's own corporate purpose is so profound and the service has not changed, it will be surpassed by other express delivery sooner or later. If the enterprise is not self-motivated, the employees are all of this quality, and the tumor will become cancer sooner or later.

Be kind to yourself.