According to the resume website, it is described from the initial stage, implementation stage, evaluation stage and continuous improvement stage.

1. At the initial stage, banks began to realize the service quality problems and took initial measures to improve the service quality.

2. In the implementation stage, the Bank began to put the improvement measures into practice.

3. In the evaluation stage, the bank will evaluate the effect of the improvement measures.

4. In the continuous improvement stage, the Bank will continuously improve the service quality.