Personal Work Summary of Excellent Store Managers (1)
Unconsciously, it has been more than a year since I came to XX. During my first-line work, I experienced many ups and downs, met many mentors and gained many lessons. Thanks to the leadership for giving me room to grow up, courage and confidence. During this year, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows: 1. Work summary.
From the company to now, I first grew from a shopping guide in XX store to a manager in XX store, and from a small employee to a leader, and my thoughts have changed absolutely. No longer think from your own standpoint, but from the standpoint of the company and employees, think more comprehensively and think for others.
Second, the main problems in the work are:
At the beginning of my work, I didn't know enough about my work, lacked the overall concept, lacked self-confidence, lacked understanding of my work orientation, lacked logical ability and lacked structural thinking. But I believe I will continue to study and think in my future work, so as to strengthen my cognitive ability to work and make a workflow.
Insufficient personnel management ability, insufficient market research and incomplete understanding of competitors make it impossible to make policy planning for the market, which requires continuous research, summary and improvement in future work, so that the problems encountered can be well solved.
Third, work experience:
In this year's work and practice, I have participated in many collective work and got along very closely with my colleagues. In this process, I strengthened the most precious and important team consciousness. On the basis of trusting others and themselves, such a team will be in an invincible position with unified thinking and concerted action.
In this year's work, all the work is done by the first line and the second line together. In this process, everyone reminds each other and complements each other, which greatly improves the work efficiency. Communication is the most important thing in all work, so we must deal with information clearly and timely.
Leaders demand that every step of work should be precise and meticulous, and strive for refinement. Under the guidance of this mentality, being able to act positively and confidently is my mental progress in the second half of the year.
Now I often calmly analyze myself, recognize my position and ask myself how much I have paid; Always remember that the work content should be detailed and accurate, and personal gains and losses should be calculated in a fuzzy way: avoid risks in time and take on problems bravely.
In a threesome, there must be a teacher, and the cooperation with colleagues around us is more tacit. Thank them for their strong support and encouragement, and thank them for their persistence. They are all my teachers, and they have learned a lot of knowledge and skills from them, and learned the truth of being a man, and I am glad to have them around when I first started on the road. I will unite with them to form an excellent team and achieve better results.
Fourth, work experience:
After half a year's work and study, I found that I still have a gap from a qualified store manager, which is mainly reflected in the immaturity of work skills, work habits and work thinking, and it is also the place where I should constantly improve and hone myself in my future work. To sum up carefully, I have been a store manager for half a year, and my work has not been done well enough:
Lack of summary of usual work performance. From the opening to the present, the performance of the "Cool Summer, Low Price and Storm" activity in July is not bad, which has a lot to do with the activity. 40% discount for the whole audience, and the featured products in the special offer are very eye-catching. After the price rebounded, it never reached the ideal quota. In view of the market, I should take the initiative to apply for preferential policies from the company. I should turn passivity into initiative, attack other brands with the products of our big brands at low prices and occupy a certain market share.
It is right to have a good relationship with employees, but it lacks the momentum of leadership. Teacher Chen has always taught us that "respecting ourselves means respecting others, and don't take yourself for food". On the premise of being good to employees, let employees listen to you and respect you or their leaders. If you are dissatisfied with the company, you can report directly to you, and then focus on how to appease and report to stabilize the military. This item is also the key to improve yourself.
In my future work, I will always pay attention to correcting my shortcomings, and I will certainly develop good work habits and become an excellent professional manager of the company.
Personal Work Summary of Excellent Store Managers (2)
Time flies, the sun and the moon fly, and 20xx years have passed quickly. First of all, I would like to thank the company leaders for giving me such a good platform and such a good opportunity to exercise and study. At the same time, I also want to thank my leaders and colleagues for their support and help in my work. I have benefited a lot from learning knowledge that I have never learned before. I was transferred from Store xx 4 to Store xx 1 in March of 20xx. As the manager of Store xx 1, I am fully responsible for the work of Store xx 1. There are joys and sorrows. For me, who has no education and professional skills, in order to keep all aspects of the work of a store from falling behind, I have to learn while working, and at the same time I have to spend more time working hard than others to repay my employer. In addition to receiving direct training from company leaders, I also participated in the training of professors from Chang 'an University, so only hard work is my choice.
Such a big family has no previous management experience. In addition to instilling the tasks assigned by the company, the most important thing is to study and communicate with employees. Let everyone know the purpose of our work and the requirements of the company, so we should not only learn some skills, but also learn the truth of being a man. We should encourage all employees to become excellent employees. They are the best.
Details determine the success of our business, so we should pay attention to details. Our main purpose is to do a good job in sales. How to do a good job in sales is the focus of our work. In the process of sales, there will be various problems, waiting for me is how to solve them. So my task for myself is not to be afraid of problems, and to learn how to solve them when they arise.
During this year, this year's sales have increased compared with last year. Of course, there are various reasons. Compared with other stores in the company, the gross profit is not ideal. Therefore, we should grasp the gross profit in the course of operation. The shop is also a special shop. The situation of managing two products is relatively rare, which makes customers face a variety of customers and complicated personnel.
As the saying goes, we will redouble our efforts to contribute to the sales of the store.
Personal Work Summary of Excellent Store Managers (3)
As the New Year's bell approaches, we bid farewell to the hectic 20XX year and usher in a bright, hopeful and passionate 20xx year with enthusiasm and expectation. In a blink of an eye, I have been in XX Group for one year, and I am a store manager. Looking back on the work done this year, I feel quite touched. In the past six months, first of all, I thank the company for giving me such a development platform and cultivating it with my heart. Thank the manager for his encouragement and supervision in his work. Let me learn a lot of business negotiation knowledge and skills, and take the first step for the company's next business development.
Secondly, I would like to thank this business team and colleagues for their mutual encouragement and cooperation in their work. They all have something to learn, and I have learned a lot from them to make myself more mature.
Through the continuous running-in with the company's business model for half a year, I have realized that a salesperson's knowledge, social skills and business negotiation skills determine his sales ability. To this end, through these eight months of work accumulation. I am aware of my existing shortcomings and advantages.
I summarize the following from three aspects: professional ability, personal ability and management ability:
I. Professional knowledge and ability:
1, product knowledge: strengthen the familiarity with the production technology, processing characteristics, specifications and models of various series products of hot XX. Understand the characteristics and brewing method of each product; Understand the competition in this industry.
2. Company knowledge: In-depth understanding of the background, main XX leaf products, production technology level, equipment, service mode and development prospects of the company and other competitors.
3. Customer demand: Understand the customer's purchasing psychology, purchasing level, and the basic requirements and purpose of purchasing XX.
4. Market knowledge: Understand the market trends and changes of local XX and the purchasing power of customers, and analyze the market demand in different regions.
5. Professional knowledge: Learn more about XX-related knowledge about planting, processing and brewing, so as to reach a consensus and communicate with different customers and understand the thinking changes of different industries and companies in the new year, so as to better cooperate.
6. Service knowledge: understand the basic etiquette of reception and reception, and handle the customer's situation seriously, seriously and quickly; Effectively convey all kinds of market information and gain the trust of new and old customers, and establish good contact information.
Second, personal comprehensive ability:
1, feelings at work. Thank you for giving me such a development platform. I learned a lot of sales skills and negotiation skills from you through the opportunity to work with you. With these experiences, I believe that I can grow up independently in my post more smoothly in my future work. Thank you for your help with your work. These are the accumulation of my wealth.
2. Adjustment of professional mentality. A salesman's day should start at the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I don't have as much experience as others, then I will compare my attitude and service with others.
3. Customer development and maintenance. I think attacking customers is the same as setting goals. First of all, we should focus on becoming customers. Only in this way can we achieve results. When the key customer approves, I will shift my energy to the second key customer.
4. Shortcomings in your own work. After such a long period of work accumulation, I am very dissatisfied with my overall performance, mainly because my business experience is not rich enough and my goals are not clear enough. Toughness and business skills need to be broken, market development ability needs to be strengthened, negotiation strength is not enough, and confidence in the performance of their existing market fields is insufficient. I hope I can improve my shortcomings as soon as possible, give full play to my advantages, lay a good foundation for future sales business, and improve my self-confidence and business sales ability.
Third, the daily management ability:
1, data collation:
First of all, for customers, through daily conversations with customers, we find that customers at different levels have different needs for XX tastes. XX originally belonged to XX category, but some customers who tasted XX for the first time did not know its characteristics. Our company's XX products are divided into three categories. In the sales process, we introduce different XX products according to different customers' tastes, and then use the database function of EXcel to classify and manage customer information at different levels, through self-drinking, gift giving and government procurement.
Secondly, for employees, our store records and manages distribution, scheduling and other work. , and timely arrange all kinds of work shifts, overtime, vacations, post adjustment, training, etc. , and timely coordinate the deployment of sudden changes, carefully record, to avoid the impact of their own staff problems on our business.
Finally, for product records, our store will generally keep enough commodities that are several times the daily sales, or actively strengthen contact with the head office and nearby stores, take the initiative to replenish goods to meet the potential sales capacity, count the sales volume every day, and check the quantity in time to avoid out-of-stock and out-of-stock situations. For the potential peak holiday consumption, our store will stock up in advance.
2. Order tracking:
After placing an order, we need to confirm whether the inventory meets the demand. If it is necessary to replenish the supply, our store will further understand the replenishment process and determine whether the new XX can arrive on time. Finally, we will determine whether the customer has received the delivered XX on time. At the same time, we will pay a daily return visit in the future according to the contact information left by the customer, which will not only provide daily sales feedback, but also understand the customer's taste needs and recommend suitable products for customers at all levels.
3. Extraction of payment:
At present, the products sold in our store are basically cash consumption or credit card consumption, and there are very few cases of default in payment for goods signed. For customers who sign the bill, we will remind them of the payable amount at the appointed time in time. For customers who use the delivery card, we will also record the XX products purchased by the delivery card in time, and provide information such as payment mode in time after checking the accounts with our financial personnel.
4, understand the market demand:
Maintain old customers, keep in constant contact with old customers, and understand the latest trends of customer demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them. In the process of communicating with customers, we found that different customers have obvious needs for different levels of XX leaves, and many times giving and tying are more suitable for their choices. For customers who are not familiar with a variety of XX products soon after the opening of XX, Yuetan Store will often take the initiative to explain and invite guests to our store for on-site tea tasting. In the process of tea tasting, we not only publicized the products, but also strengthened the contact work, which played a positive role in the upcoming Mid-Autumn Festival and National Day sales.
5, new employee training:
Talent flow is the most important process of our company's metabolism, which is conducive to the gradual improvement of our company's talents, the improvement of sales level and the improvement of service level. Adopting the mode of survival of the fittest is one of the most favorable talent management methods for Yuetan Store and even the whole company. XX is a high-grade consumer. For our company, the Beijing area, especially the Sanlihe area in Yuetan, is full of state organs and ministries, and the customers who buy it are often knowledgeable and educated high-level people. Therefore, the quality of newcomers must be improved in the sales process, and individuals still have room for improvement. Throughout August ~ 65438+June, Yuetan Store experienced a large turnover of staff, and employees frequently came in and out. In order to ensure the quality of service and staff, our store adopts a point-to-point and point-to-face approach to new employees, providing one-on-one training and regular group training. At the same time, we also actively send excellent and potential employees to the center store for technical training. This not only greatly improves the quality of employees' work, but also stimulates the enthusiasm of new and old employees, enhances the connotation of corporate culture and strengthens communication and unity among employees.
6, environmental health and image building work:
Daily hygiene and store management are the daily work that Yuetan Store must emphasize. Yuetan Store, as a chain operation enterprise and a first-line franchise store, is not only the sales outlet of the company, but also an important external image window of our group, especially in the places where national ministries and commissions and major financial institutions are everywhere. Therefore, in the course of daily operation, our store actively organizes image building, strives to build a boutique franchise store, and strives to become our flagship store in Beijing.
The prospect and planning of 20XX;
20XX is coming soon. Although I am not very satisfied with my work, people should look forward. The plan for the year lies in spring. When the new year comes, we should sow good seeds for ourselves, make good plans, and look forward to better performance by the end of next year.
In the process of the company's development, I think that to be an excellent sales manager, we should first adjust our thinking, unify our thoughts and goals with the company, and clarify the company's development direction, so as to fully integrate into the company's development and carry out our work more orderly.
1. Conceptually: I want to be consistent with the company's business philosophy and business philosophy, unify my goals and understanding with the company's top management, and help the company promote corporate culture construction.
Second, self-awareness: whether in the sales of XX or the study of product production knowledge, abandon the selfish, strong and lazy temperament, learn the strengths of others with a positive attitude, learn to be modest, and learn to get along more harmoniously with superiors, friends and colleagues; Finally, I hope that companies and individuals have more room for development.
Third, in business: first of all, we should plan our own market area and understand the characteristics and goals of customers in this area. By understanding the customer's information, hobbies, contacts, etc. We can tap customers' needs and do what customers like, so as to serve customers better. Secondly, grasp the priority of key customers and secondary customers. Handle your own business time reasonably and improve work efficiency. Finally, it is necessary to understand the future development trends and problems of the high-end XX leaf sales industry. Predict in advance and be fully prepared for the opportunities and challenges you face, especially the changes of seasons and personnel flow, so as to stay one step ahead of others forever.
Finally, on the occasion of the new year, I wish the company a pleasant journey in the future! Everyone has a successful career and all their wishes come true!