The Z 18/ 17 through express train from Changsha to Beijing West of Guangzhou Railway Group Corporation was one of the 19 pairs of through express trains that started on April 8, 2004 at the same time as the fifth large-scale railway map adjustment and speed increase. The Z 17/ 18 express train runs through most sections of Beijing-Guangzhou Railway, with a journey of 1587 km, and crosses four provinces and one city of Hunan, Hubei, Henan, Hebei and Beijing. The maximum speed of the train is 160 km, with one stop running through, and the whole running time is 13 hours and 40 minutes. Z 17/ 18 through train adopts the most advanced 25T new air-conditioned bus chassis in China. Soft sleeper rooms are equipped with temperature, lighting and music adjustment equipment, which passengers can adjust according to different needs; There is a power socket under the coffee table, which can charge passengers and surf the Internet wirelessly. The senior soft sleeper has a separate bathroom and reception room; The soft sleeper train adopts on-board video playback system throughout the journey, and there are 8 sets of video programs for passengers to watch for free during the journey; The dining car adopts electrified kitchen equipment to completely solve the environmental pollution caused by coal burning; The dining car bar can accommodate 40 people at the same time, with LCD TVs at both ends; Sound insulation and shock absorption technology are adopted in the carriage to carry out sound insulation and noise reduction; The toilet is equipped with a toilet collection system for centralized treatment of sewage discharge. The ZL8/ 17 train from Changsha to Beijing West is operated by the team directly under Changsha Passenger Transport Section, with a total length of 1587 km. There are 6 packaging groups directly under the motorcade, with 95 employees. Among them, party member has 24 members and 33 members, with an average age of 28. Since the train started, with the care, help and support of leaders at all levels, the team directly under Changsha Passenger Transport Section has been adhering to the team spirit of "sincere direct delivery, honest express delivery", closely centering on the goal of "land navigation, civilized window, entertaining through education", with advanced vehicle equipment, innovative service concept, humanized environmental design and scientific management mechanism, carefully creating a "harmonious journey" passenger quality brand, which has won the praise of passengers and all walks of life. In recent years, Changsha Passenger Transport Section has innovated the service concept, upgraded the service brand featuring humanization, actively carried out market research, expanded the service mode, improved the oriented service, enhanced self-service, launched on-demand service, provided subtle service, carried out family service, cultivated train culture, and created a new brand image of through train, and edited and published Z1817 train culture series. At the same time, the team strengthened management innovation, refined the service mechanism suitable for brand climbing, formulated the standard system of direct express service, and established the evaluation system of ZL8/ 17 CSl passenger satisfaction index. Advocating "Huxiang Culture" to create the "popularity" of brand trains, advocating "humanistic care" to enhance the "affinity" of brand trains, and demonstrating honest service to enhance the "reputation" of brand trains. The through train team once introduced the experience of "people-oriented, customer-oriented, striving to build a high-quality brand" at the passenger crew working meeting of the whole railway, and had a learning exchange with the passenger section of the whole railway 16. Deputies to the National People's Congress took Z 18/ 17 to Beijing for a meeting and were deeply impressed by the warm service of the train attendants. After taking the train, Yang Xinran, secretary of Hunan Provincial Party Committee, wrote an inscription: "Sincere and direct, honest and express", and Zhou Bohua, governor, wrote an inscription: "Warm and thoughtful, standardized in service, civilized and polite, modern". In 2005, the team won the first place in the national railway passenger train user satisfaction; In February 2006, he was awarded "Furong Model Post" by Hunan Provincial Federation of Trade Unions; In April 2006, he was awarded the "National May 1 Labor Award" by the All-China Federation of Trade Unions; In July 2006, it was awarded the "National Youth Civilization" by the Central Committee of the Communist Youth League and the Ministry of Railways. In August 2006, it was awarded as the first national railway "Red Flag Train". The motorcade directly under Changsha Passenger Transport Section is responsible for the crew work of the train ZL7/ 18 from Changsha to Beijing West, which runs all the way 1587 km. The motorcade consists of 6 packages with 95 employees. Among them, party member has 24 members and 33 members, with an average age of 28. Since the start of the train, with the care, help and support of leaders at all levels, the team has been adhering to the team spirit of "honesty and quickness", closely focusing on the goal of "land navigation, civilized window, entertaining through education", and with advanced vehicle equipment, novel service concept, humanized environmental design and scientific management mechanism, it has carefully built a "harmonious journey" passenger quality brand, which has been recognized and recognized by the majority of passengers and all walks of life. In recent years, the team has innovated the service concept, upgraded the humanized service brand, actively carried out market research, expanded the service mode, improved the guidance service, strengthened self-service, launched the on-demand service, provided subtle services, developed family services, cultivated train culture, and shaped the new image of the through train quality brand. At the same time, the Z1718 train culture series "Harmonious Journey" was edited and published. The service mechanism suitable for brand trains is refined, the service standard system of through express train is formulated, and the evaluation system of ZL7/ 18 CSl passenger satisfaction index is established. Advocating "Huxiang Culture" to create the "popularity" of brand trains, advocating "humanistic care" to enhance the "affinity" of brand trains, and demonstrating honest service to enhance the "reputation" of brand trains. The through train team once introduced the experience of "people-oriented, customer-oriented, striving for high-quality brands" at the passenger crew working meeting of the whole railway, and then nearly 300 people from 25 batches 16 passenger section of the whole railway went to the Zl7/ 18 train site to observe and study. Deputies to the National People's Congress took Z 18 to Beijing for a meeting and were deeply impressed by the warm service of the train attendants. Zhou Bohua, the governor of Hunan Province, happily wrote: "Warm and thoughtful, standardized service, civilized manners, the spring breeze of the times". In 2005, the team won the first place in the national railway passenger train user satisfaction; In February 2006, he was awarded "Furong Model Post" by Hunan Provincial Federation of Trade Unions; In April 2006, he was awarded the "National May 1 Labor Award" by the All-China Federation of Trade Unions;

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