Self-evaluation of account manager 1
In 20__, there were many memorable events for the bank employees who were at the center of the reform wave, especially the comrades who worked in the position of account manager. At the beginning of the year, I competed for the post. In my own words, "This is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. He thinks so and does so.
Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.
Up to now, I have completed the new deposit task of 24 1 0.5 million yuan and the planned deposit of 241yuan. 5%, discounting three acceptance bills with the amount of 4.6 million yuan, completing intermediary business income of 6,543.8+0,000 yuan and personal deposit of 6,654.38+0,000 yuan, completing fund sales, credit card and debit card marketing, completing the online banking system of power supply companies, and assisting branches to complete the research and development and promotion of real-time electricity fee collection and withholding system.
First, customers are the first, and deposits are the center.
In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business.
I can be a serious and responsible person in my work. He captured the information from a cryptic remark made by a company's financial staff, gave timely feedback and tracked it, and finally made nearly 27 million yuan of funds arrive at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank's deposit increase work.
In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. It must be a surprise for a customer to receive flowers from him on his birthday. If the customer receives interesting information from him when he is upset, he should temporarily put the unhappiness behind him and be grateful; And when the customer is unfortunately lying in the hospital bed, he will see him running up and down after he is busy ... Although everything is normal and simple, there are not many meticulous people like Chen Gang.
Second, "the needs of customers are my job"
I have been engaged in credit and deposit work in the bank for more than ten years, and I have relatively comprehensive independent work potential. With the needs of bank reform, my work potential and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages.
In order to live up to my mission and complete the tasks assigned by my superiors, as an account manager in charge of several key customers, I should respond to the difficult situation of increasing competition in the same industry, boldly explore ideas, establish the concept of customer first, recruit different customers, adopt different working methods, and strive to bring quality financial services to customers. According to his self-understanding of work, it is "the needs of customers are my work".
Third, open up new ideas, be brave in innovation and work creatively.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among peers is becoming increasingly fierce. In terms of business development, you have me, and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.
I think as a good account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength.
This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit have been opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the budget unit account and transfer the funds to the commercial bank, he made detailed door-to-door contact and successfully retained a customer to open an account in our bank.
For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In September this year, during a friendly exchange of skills with the relevant personnel of a real estate company, I learned that the client wanted to auction some of his properties, and he tried his best to transfer the auction money of 5 million yuan to our bank smoothly.
I have a strong sense of professionalism and responsibility in my work. I work hard, I work hard. I never pick and choose, and I don't pick the important ones. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he spared no expense in his spare time, put aside weekends and holidays, and used every time and opportunity to serve customers, make friends with customers and be friends that customers would like to associate with. Through unremitting efforts, I have handed in a satisfactory answer sheet for myself in my 20__ years of work.
Account manager's job self-evaluation II
20 19 all the work has basically come to an end. Over the past year, I have been strict with myself and carried out actual operations in strict accordance with the rules and regulations formulated by the bank. With my efforts, 19 did not have a job accident. After completing various tasks, the amateur savings were 6.5438+0.79 million yuan, the marketing funds were 6.5438+0.5 million yuan, the national debt was 6.5438+0.10.00 million yuan, the marketing insurance was 50,000 yuan, and the foreign exchange wealth management product-Huicaitong was 220,000 yuan. 25 marketing financial account. Let me evaluate my work this year.
First, strengthen study and improve their own quality.
Over the past year, I have been able to seriously study various financial laws and regulations, participate in various learning activities organized by banks with my heart, and constantly improve my theoretical quality and business skills. Personality is to ask more questions, learn more and practice more after being an account manager in a personal financial center. You can successfully identify high-quality customers by learning the "Quality Customer Identification Guidance Process". For example:10,21,Mr. Wang came to our bank to withdraw money. Chatting with him after queuing, I learned that he is an old customer of our bank and comes to the bank to handle business every day. Sincerely ask him to give advice to our bank and recommend him to open a wealth management account so that he can enjoy the service of ICBC's quality customers. He was glad to understand my recommendation and left his contact number. I query's deposit to him is around 800,000 yuan. A few days later, I called him and invited him to open a wealth management account in our bank.
As an account manager, I think I should not only be good at learning, but also be diligent in thinking. In June 165438+ 10, as a customer, I visited four commercial banks, namely Bank of Communications, China Construction Bank, China Merchants Bank and Zhongxing Industrial Bank, and saw the quality of their financial products and services. I was deeply impressed when I came back. From the eye-catching quotation sheet of Bank of Communications and the publicity materials of various financial products, the excellent service of lobby managers and account managers, the RMB wealth management products of ZTE Industrial Bank and the green channel set up by China Merchants Bank for high-quality customers, I can see the gap between our bank and the lack of personal knowledge. After I came back, I made a systematic plan to learn business knowledge and theoretical knowledge, and suggested putting the fund quotation and publicity materials in place as soon as possible, which not only served customers but also played a good marketing effect.
2. Diligent and pragmatic, responsible for the development of the Bank.
Over the past year, I have worked in different positions, such as savings clerk and account manager. No matter where you work, you can stick to your post, love your post and devote yourself selflessly, and do your best for the development of our bank. As an account manager, I can actively collect high-quality customer information and fill in more than 90 high-quality customer information records. As an account manager, everything I say and do represents the image of our bank. Therefore, I am strict with myself, considerate to customers, publicize our new products, new businesses and new policies to customers, and expand our popularity. When working in the savings office, I can cooperate with the office director to do the office work well, use the knowledge I have learned to do the maintenance and repair of office machines and tools, ensure the normal operation of the business, and thoroughly clean the office before business. After the business is over, check the safety measures one by one, turn off the water and electricity, and then leave the office. Never received complaints from external customers. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers. There are often workers and students from other places in the college who handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When you leave, you should also tell them to keep a written receipt for the next remittance. Because they will continue to thank me every time they complete the remittance business.
While doing my job well, I also use my years of savings experience to help other comrades. If comrades have any questions, I will answer them seriously. I will humbly ask old comrades if I have any questions. When dealing with business skills, I have a requirement for myself: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality.
Third, explore the market and find new growth points.
Only by constantly developing high-quality customers, expanding business and increasing deposits can efficiency be improved. I learned from friends that Mr. Wang is a big customer, but the company account is opened in CCB. Knowing that our task of saving money is heavy, let me publicize it and see if it can be transferred to our bank. Take the initiative to contact Mr. Wang to introduce various financial services of our bank, and also publicize the exclusive services of wealth management accounts. At the urging of my friends and me, I opened an ordinary account in the finance room of our bank the next day, saying that I would handle a wealth management account as soon as the funds were in place, and then put them in slowly. In order to do a good job in marketing and expand publicity, I contacted customers by phone and text message to introduce our new products and deliver promotional materials to publicize the functions and characteristics of our new products. Good results have been achieved. On February 2, 65438, I took the opportunity to go to my son's school and introduced the insurance business of Huicaitong to their teacher. Teachers scrambled to ask about the interest rate of Huicaitong, and a customer came to our bank to buy Huicaitong for several thousand dollars.
In the new year, I set new goals for myself. As an account manager, I intend to exercise myself from the following aspects to improve my overall quality.
First, the moral aspect. As an account manager, you must have high moral cultivation, strong dedication, decent style, strict self-discipline and self-care in terms of morality and responsibility.
Second, the psychological aspect. Account managers should be mature and healthy. Bad temper, able to deal with setbacks and failures rationally. We must also have initiative and pioneering spirit. At the same time, we should have strong communication potential and charm in language, manners, figure and temperament. Warm and cheerful personality, humorous language, flexible handling of problems, cautious and responsible business operation.
Third, business. Account managers should have systematic and solid business knowledge. First of all, we should be familiar with the bank's loan, deposit, settlement and intermediary business knowledge. It is necessary to master both the main business knowledge and the less popular business knowledge; Not only should we have a high level of policy theory, but we should also be able to introduce the operational processes of various businesses in detail; We should be familiar with traditional business and grasp emerging business in time. In addition, the account manager should have legal knowledge and economic knowledge, and his personality should have the potential to comprehensively use a variety of knowledge to bring a variety of alternative investment and financial solutions to customers.
Fourth, marketing. The account manager should be a marketing expert. To master the basic knowledge of marketing, we should practice and participate in practice with our heart. Master self-promotion skills, speech skills, product promotion skills, communication skills with customers, and refusal handling skills.
Account Manager's Job Self-evaluation 3
Time flies, and 20 19 years have passed. During the year when I worked as an account manager in _ _ Sub-branch, I worked hard and made continuous progress, and my business level and ideological level were greatly improved. The working scenario report of 20 19 is as follows:
Basic working scene
20 19 under the care and guidance of the branch president and leaders, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, both work experience and marketing skills are necessary. In addition, the branch has set up new branches in the field. To start work, it is necessary.
In my work, I always strive to win customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as _ _ _ Famous Wine Trading Center, _ _ _ City Electric Power Industry Company and _ _ _ City SME Service Center. Although the current book contribution is not great, it will be stored for future use. By the end of 65438+February, individuals had accumulated more than RMB _ _ _ _ _ _ _ _ _ _.
Harvest and sentiment
Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward.
Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even leaving messages and greetings, which represents our bank's yearning for customers. Answer questions for customers enthusiastically and patiently, respond calmly to customers with simple gestures and friendly smiles, convey what I want to know to customers quickly and clearly, communicate well with customers and achieve good results, and win the general recognition of customers for my work.
In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 2065438+2009, the accumulated loans exceeded RMB _ _ _ _ _ _ _ _ _.
existing problems
In the past year, although I made necessary achievements in all aspects, I also clearly saw my own shortcomings.
(1) I haven't studied enough to cope with the deepening of financial reform and the diversification of market economy. How to master the latest financial information and the development of our city sometimes can't keep pace.
(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.
(3) It is to further overcome the impatience of youth, be down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.
Future direction of efforts
In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve working methods, forge ahead, work hard, enhance the sense of service purpose, show great courage, show pioneering spirit, lay a solid business foundation, work hard in a higher and further direction, and use "new" work to relieve all kinds of difficulties encountered in practical work.
Account Manager's Job Self-evaluation 4
Twenty years have passed. With the care of branch leaders and the help of colleagues, I have achieved the necessary work results and greatly improved my banking knowledge and personal marketing skills.
First of all, in terms of work performance, under the guidance of branch leaders, I made great efforts to market corporate customers and successfully undertook the first credit business since the transformation of Haizhu Branch. By the end of 20__, I had accumulated a credit line of RMB _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. In small business marketing, we also successfully marketed a _ _ enterprise, and realized the planning model library by using cross-marketing. At the end of the year, we increased our personal savings by 10,000 RMB. In the small index assessment of the company's account manager, my performance ranks in the top 5 in the whole branch.
Secondly, through learning from leaders, product managers and books, we have a comprehensive understanding of our credit business. A year ago, when I first transferred to the company as an account manager, I knew little about the company's business and credit products. After one year's study, I have basically mastered the elements of most credit products of China Everbright Bank, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while being familiar with the business products, I learned the credit risk control measures of China Everbright Bank. As the only account manager, I took the first credit approver exam held by the branch and passed it successfully. In the compliance essay activity held by the branch, my article "It is imperative to build a deep-rooted compliance culture of commercial banks" won the second prize of the head office.
Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing skills. As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. The improvement of the scheme model, library and arrangement of personal marketing skills lies in understanding customers and satisfying customers to a great extent. Therefore, in the process of communicating with customers, I constantly tap customers' hobbies, interests and specialties, try to talk about topics of interest to customers and solve problems that customers need to solve urgently.
The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of branch leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in maintaining existing customers and tapping customer resources, which is exactly where I need to work hard in the future.
The work plan for 20__ years is to strive to maintain existing credit customers, make good use of resources, do a good job in customer marketing, and maximize the profit of credit line under the current credit shortage situation. Secondly, we should firmly grasp the regional characteristics of Haizhu, open up professional markets, do a good job in credit marketing for small and medium-sized enterprises, and strive to achieve results. The third is to give full play to the advantages of wealth management products, strengthen on-site services, and tap the deposit potential of stock settlement accounts and market companies. Fourth, vigorously expand the small business settlement households around Haizhu Sub-branch. The fifth is to strengthen cross-marketing and serve customers in an all-round way with individual account managers.
After 20__ years, I am determined to work harder, study hard, improve all aspects and become an excellent account manager.
Account Manager's Job Self-evaluation 5
20 19, for our bank employees, there are many memorable things, especially for me who works in the position of account manager. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. That's what I think and do. Over the past year, I have followed the pace of the department leadership in my work and worked hard to complete all the work around the key points of the department. With wisdom and sweat, with actions and effects, it embodies the spirit of dedication and selfless dedication.
Customer first, deposit as the center.
Due to the change of customer policy and unfair and vicious internal competition, my deposit has been greatly reduced. Up to now, my deposit task is still _ _ _ million yuan per day, and I have personally completed the withdrawal of _ _ _ million yuan. In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work.
"The needs of customers are my job."
I have been engaged in credit and deposit work in banks for more than ten years, and I have a comprehensive ability to work independently. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages. As the account manager of the customer, I try my best to complete all the tasks assigned by my superiors in order to live up to my mission and cope with the increasingly difficult situation of competition in the same industry. With the help of the department, I boldly developed my ideas, established the concept of customer first, recruited different customers, adopted different working methods, and strived to provide the best financial services for customers. My understanding of work is that "the needs of customers are my work".
Open up new ideas, be brave in innovation and work creatively.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among peers is becoming increasingly fierce. In terms of business development, you and I are both involved, striving for survival and development in the competition. How to serve key customers well plays a decisive role in the business development of our bank.
I think as an account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. One of my clients has a large capital flow this year. In order to make its funds circulate in the body, I started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. After many door-to-door contacts, all the infrastructure funds allocated by the unit were left in our account. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the accounts of budget units and the funds to be transferred out of commercial banks, we actively made door-to-door contact and successfully retained the clients' funds in our bank.
Another example is to carry out health and fitness activities as a clue, which not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model and has received very good results in the work. In _ _ _ _, I learned that the customer wanted to auction some of his properties during a friendly skill exchange with the relevant personnel of a real estate company, so the auction money of 5 million yuan was successfully transferred to our bank.
I have a strong sense of professionalism and responsibility in my work. I am hardworking and enterprising. I'm never choosy, and I avoid the important. I can try my best to finish every job on time and with good quality. In my daily work, I always insist on high standards and strict demands on myself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, I sacrificed my spare time, gave up weekends and holidays, and spent all my time and opportunities serving customers, making friends with customers and being friends that customers are willing to associate with. After unremitting efforts, in my 20 19 work, despite unfair competition in the industry, the result is not good. Strive for a greater breakthrough next year!
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