Summary of back office work of insurance claims 1

I just joined the company, and during this time, I learned a lot of professional knowledge about insurance claims according to my understanding and understanding of the company. Benefiting a lot, let me clearly see that I still have many shortcomings, what I don't understand, and the lack of professional knowledge. In order to finish my work better, I should study hard and be innovative and enterprising. Constantly sum up work experience, foster strengths and avoid weaknesses, and improve their business skills. The work is summarized as follows:

I. Work report

I think we should focus on the goal, implement the plan, pay close attention to business work, implement the plan as soon as possible and take practical measures. When formulating the annual task, we should fully consider the optimization of insurance structure and the quality of business underwriting, further clarify the assessment methods, and take the comprehensive payout ratio as the important data for the year-end assessment. Seize the auto insurance market, increase the expansion of new projects and projects, and resolutely abandon the "garbage premium".

This year, we take stabilizing auto insurance and corporate property insurance, expanding the new car market and new projects as the top priority. On the basis of grasping the amount of business, we will resolutely abandon the "junk" business that has repeatedly lost money. In view of these situations, we fully mobilize, unify our thinking, form a joint force from top to bottom, and face difficulties. Do your duty to others.

Survival in competition, development in competition. Take diversification as a breakthrough to increase market share. Pay close attention to the quality of claims and disaster prevention and loss prevention. Adhere to the principle of seeking truth from facts and being "prompt, timely, accurate and reasonable". As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site to obtain first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can.

First, insist on double-person survey, double-person loss assessment, cross-case, and time-limited payment to continuously improve service quality.

The second is to adhere to the 24-hour duty system and further improve the service level.

The third is to strengthen assessment and strengthen supervision.

Fourth, actively do a good job in disaster prevention and loss prevention. Adjust business ideas, strengthen innovation consciousness and improve the efficiency of the company.

Second, personal work experience

After entering a new job, after a short exercise, I have more and deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.

The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love.

I have always believed that work should not be a task or a burden, but a pleasure and enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate this happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.

Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment.

Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.

Three. job objective

In my future work, I will redouble my efforts to learn professional knowledge and master more business skills, so as to lay a solid foundation for my future work. In terms of style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard.

Carry forward the fine tradition of hard work and helpfulness in life, always be honest, diligent and thrifty, always bear in mind your responsibilities and obligations, be strict with yourself and strive to complete the tasks of your post.

Fourth, the self-summary of work.

I will make up for my shortcomings and learn from them in my future work. Try to do the work better. Be strict with yourself in your work, abide by various rules and regulations, strictly control yourself, straighten up your post, and always maintain a "modest, cautious and self-disciplined" work attitude. With the care and training of leaders and the help of my colleagues, I always study hard, make positive progress, strive to improve myself, always work hard, complete my tasks seriously and perform my duties well. Adhere to ideals and firm beliefs. And constantly strengthen efforts to improve planning self-study ability!

With the deepening of our own work and the development of new work content, we can expect that our work will be more arduous, demanding and knowledgeable. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, and make due contributions. In the future, I will devote myself to my work with a brand-new mental state, study hard, improve my work efficiency and master my business ability. Actively respond to the company's measures to strengthen management, abide by the company's rules and regulations, and do a good job.

Summary of back office work of insurance claims II

How time flies! In a blink of an eye, 20xx will be over! As a member of the insurance company, I would like to thank the leaders for their help, support and guidance in this year's work. At the same time, during this work, there are gains and losses, and the work of 20xx is summarized as follows:

In 20xx, we intensified the reform in all aspects. Through the reform of the accounting management method for all employees in this department, the income of all employees in this department is divided into two parts: basic salary and performance salary. Performance salary is assessed according to the actual work quality of individuals, and performance salary is approved and distributed according to the work quality, so as to realize the scientific transformation of salary from unified post salary to more work and more pay.

Through a series of measures, the enforcement of on-site claims cases has been strengthened, the circulation speed of cases in all links has been accelerated, the quality of insurance claims service has been improved, and the brand-specific service of China Insurance has been further recognized by the society, and the high-quality and fast claims service has won the trust of customers.

Through one year's efforts, our brand has been widely recognized by all walks of life, and the high-quality and fast claims service has won the trust of customers. However, in our work, we still found many problems and shortcomings, such as the high insurance payout ratio and the lack of ways and methods to deal with cases of refusing insurance. Therefore, improving the quality and management level of claims in an all-round way will remain our focus for some time to come. In the work, it is necessary to further strengthen the work of key links such as auto insurance survey, loss assessment, quotation, claim verification and physical examination, so as to achieve goals, measures and incentives, and continuously improve the quality and efficiency of insurance claims.

How time flies! I have been in Pacific Property Insurance for almost four years, and I have learned a lot here. In the future work, we will face new challenges and tests to a greater extent. In order to meet the needs of current work, we should always put learning first, improve our comprehensive quality, especially insurance knowledge, and become a real insurer. As a claim adjuster, my main job is to clean up the cases in the maintenance station every day. These seemingly simple things need enough patience to do.

But it's my duty. Company leaders can take pains to take every document seriously, even every sentence, and I am obviously insignificant. Attitude determines everything, and I will continue to work hard to do my own thing. In addition to doing your own job, of course, it is natural to carry out the things assigned by the leaders. At the same time, actively cooperate with the work arranged by the leaders. In the case of increasing cases at the end of the year, if my colleagues' cases are not handled, I will actively help my colleagues solve the cases, do my duty to the work, and try my best to share the worries for the leaders and improve efficiency.

In this year, there were many shortcomings. In my future work, I will communicate with my leading colleagues in time and keep learning. Let your unremitting efforts create the due value. At the same time, if there is anything wrong in the work, leaders need to criticize and point it out.

Finally, in the next time, our department will aim at improving customer satisfaction and safeguarding the company's interests, strive to improve the quality and efficiency of insurance claims, enhance the company's social reputation, establish the company's brand, show the company's service advantages, and strive to promote efficiency through service, so as to make due contributions to building our company into a first-class modern insurance enterprise.

Summary of back office work of insurance claims 3

20xx years are about to pass. Under the careful care of the company leaders and the help and guidance of my colleagues, combined with my own efforts, I have made great progress in work and study, especially in the professional knowledge and skills training of insurance claims, which has made me a qualified auto insurance surveyor. With the adjustment of my post, I have grown into a professional receptionist who can work independently. The work of the past year is summarized and reported to the company leaders as follows:

First, strengthen theoretical study and pay attention to the improvement of personal quality.

Strengthen your own business study and strive to be a model of claim settlement. In my daily work and study, I insist on learning more insurance knowledge and business skills. Under the guidance of veteran comrades, we will continue to strengthen individual self-study to make up for personal deficiencies in insurance professional knowledge and claim settlement skills. I always keep the spirit of endless learning, strive to do a good job in customer service of claims with high-quality, fast and compliant professional quality, serve the training of the company, and strive to become a model of claims with an optimistic and positive attitude.

Two, strict management system, abide by the professional ethics of insurance personnel.

Learn and master the company's rules and regulations from time to time, and strictly abide by the guidelines for employees' claims. I clearly realize that the claim line, as the export of the company's operation, has great responsibility, and at the same time it is faced with the temptation of interests from the insured, auto repair enterprises and other aspects. I always keep a clear head, always keep in mind the company's claim discipline, resolutely put an end to the phenomenon of "eating, taking, getting stuck, and wanting" and ensure that I can be self-denying.

III. Main practices and work results

1, adhere to the principle of seeking truth from facts and make "prompt, timely, accurate and reasonable" insurance claims. During normal working hours and holidays, as long as you receive a report, no matter the size of the accident, no matter day or night, you will always insist on getting to the first scene at the first time, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience you can.

2. Strengthen case communication to ensure customer satisfaction. In the process of handling cases, I guarantee that every case can be communicated from top to bottom, and all the information needed for case compensation can be collected at one time, which is convenient for follow-up treatment and constantly improves the time limit for closing cases. When consulting customers, I am patient and meticulous. On the basis of adhering to the company's compensation principle, I can be a man and act according to the rules. Avoid the relationship between human feelings and feelings, increase the awareness of observing discipline, and try to improve customer satisfaction.

3. Pay attention to the integrity, accuracy and standardization of data, and do a good job in sorting out data quality. Data quality construction is the basic project for the company to improve its market competitiveness. The quality of data directly affects the management level of the company and is the key basis for major decisions. Check the standardization, completeness and accuracy of business data many times, and further improve the quality of the company's business data.

4. Pay attention to gfd and show the good image of the company. In strict accordance with the system requirements, do a good job in gfd, behavior and language etiquette, and reflect the spiritual outlook of PICC employees.

5. Pay attention to the active cooperation and mutual support of each position, and urge the formation of a joint force to ensure the smooth and orderly claim settlement process. Give full play to enthusiasm, initiative and creativity within the scope of duties, and improve foresight, advance and planning.

Fourth, there are shortcomings in the work.

Looking back on the work and study in the past year, while achieving the above achievements, there are still some aspects that need to be improved in the future work:

First, we must continue to strengthen the control of auto insurance claims and effectively reduce the cost of compensation.

Second, it is necessary to strengthen the awareness of preventing insurance fraud, and further improve the anti-counterfeiting and anti-fraud work with traffic police, economic investigation and other departments.

Verb (the abbreviation of verb) is the goal of the next stage.

In my future work, I will redouble my efforts to learn professional knowledge and master more business skills, so as to lay a solid foundation for my future work.

1. In terms of work style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard.

2, in life, carry forward the fine tradition of hard work and plain living, diligence and helping others, always be honest, diligent, hard and plain living, always remember your responsibilities and obligations, be strict with yourself, and ensure to complete your work tasks.

3. In the work, be strict with yourself, abide by all rules and regulations, be strict with yourself, straighten up your post, always maintain a "modest, cautious and self-disciplined" work attitude, always study hard, make positive progress, strive to improve yourself, always work hard, complete tasks seriously and perform job responsibilities with the help of leaders and colleagues.

Looking back on the past and looking forward to the future, improving the quality of claims service is still our focus. The quality of claims service will directly affect the company's image and business development. Auto insurance claims are a business that needs to be controlled. How to shorten the claim period, save the claim cost and squeeze out the claim water has always been my goal. To this end, in the new year, I will work harder, study hard, strive to improve my comprehensive quality and work skills, and devote myself to my work with a brand-new mental state to make due contributions to the development of the company.

Summary of back office work of insurance claims 4

In the busy work, looking back, I have unconsciously ushered in a new year. 20xx is a year of income, value and growth. Looking back on my work experience in the past year, I will summarize my work at the moment and make the following statement. I will try my best to correct the problems found in my work in the past year, do a good job in the new year and do my best for the development of the company.

The work of insurance claim settlement is very complicated, which belongs to the last stage of the claim settlement process and needs patience and care. Looking back on what has been done in this regard in the past year, there are gains and losses, which are worthy of recognition and need to be improved. Specifically, there are the following points:

First of all, their professional quality and skills have been improved. In order to adjust more conveniently and quickly, I keep learning the insurance responsibilities, operating procedures and rules and regulations of various types of insurance, so as to better apply them to my work. After continuous study and practice, I have made necessary progress in my work and my adjustment efficiency has been greatly improved. And in the work, learn from the strengths of others, so that their potential has been greatly improved.

Secondly, through cooperation with colleagues, we have made great contributions to the settlement of claims. The whole process of claim settlement is that after the customer reports the case, the customer submits the claim data, inputs it into the new system after the loss is determined, transfers it to the price verification post, completes the adjustment, and then transfers it to the finance department for remittance after the leader approves and signs it. By the end of 65438+February, more than 20xx settled claims had been settled. Through the efforts of all departments of the Claims Department at the end of the year, the settlement rate of closed cases was successfully increased from 70% to over 85%, and the task of settlement rate of claims issued by the Head Office was completed.

Thirdly, I deeply realized the improvement of professional ethics such as loving my job and being strict with myself. I also tried my best not to delay the compensation case, and worked overtime during the special period of handling the case, which successfully ensured the work efficiency. In this case, I really cultivated a spirit of dedication.

Finally, I want to say that the most important thing is to be careful in filing a case, which is also my progress day by day in my continuous work. Filing a case means that after the compensation of a case is completed, the claim file should be sorted out according to the report and the name should be filled in. Each case has different material, thickness and time. After arranging the order of each box, punch holes with a binding machine. After punching, thread each case with binding thread, and then stick the back cover of the case with a stick. Classify the types of insurance according to the requirements, then classify them according to the claim number, put them in the file box respectively, mark the file number clearly, and then file them in the file cabinet for future reference and file search.

Summary of back office work of insurance claims 5

The work of insurance claim settlement is very complicated, which belongs to the last stage of the claim settlement process and needs patience and care. Looking back on what has been done in this regard in the past year, there are gains and losses, which are worthy of recognition and need to be improved. Specifically, there are the following points:

First of all, their professional quality and skills have been improved. This year, in the insurance claim settlement work, the new and old types of insurance have changed, and the way of claim settlement has also changed. In order to adjust more conveniently and quickly, I keep learning the insurance responsibilities, operating procedures and rules and regulations of various types of insurance, so as to better apply them to my work. After continuous study and practice, I have made necessary progress in my work and my adjustment efficiency has been greatly improved. And in the work, learn from the strengths of others, so that their potential has been greatly improved.

Secondly, through cooperation with colleagues, we have made great contributions to the settlement of claims. The whole process of claim settlement is that after the customer reports the case, the customer submits the claim data, inputs it into the new system after the loss is determined, transfers it to the price verification post, completes the adjustment, and then transfers it to the finance department for remittance after the leader approves and signs it. By the end of 65438+February, more than 20xx settled claims had been settled. Through the efforts of all departments of the Claims Department at the end of the year, the settlement rate of closed cases was successfully increased from 70% to over 85%, and the task of settlement rate of claims issued by the Head Office was completed.

Thirdly, I deeply realized the improvement of professional ethics such as loving my job and being strict with myself. In this year, with the decrease of personnel and the increase of business volume, the company went all out to work overtime during the special period of handling cases, which successfully ensured the work efficiency. In this case, I really cultivated a spirit of dedication.

Finally, I want to say that the most important thing is to be careful in filing a case, which is also my progress day by day in my continuous work. Filing a case means that after the compensation of a case is completed, the claim file should be sorted out according to the report and the name should be filled in. Each case has different material, thickness and time. After arranging the order of each box, punch holes with a binding machine. After punching, thread each case with binding thread, and then stick the back cover of the case with a stick. Classify the types of insurance according to the requirements, then classify them according to the claim number, put them in the file box respectively, mark the file number clearly, and then file them in the file cabinet for future reference and file search.

In short, from my summary of insurance claims, it is not difficult to see that the claims post reflects the company's image and is the company's external service window. Therefore, whether answering the phone or greeting delivery, we should always pay attention to our manners, pay attention to the company image and promote the all-round development of our business.

In the past year, with the trust, care and training of leaders, individuals have improved in their work and other comprehensive qualities. Here, I am very grateful to the leaders for their cultivation and colleagues for their help. The year's work has ended, and we will continue to work hard in the coming year. This is an irresistible problem, which has been our summary at the end of the year. Every year has its own progress, every year will have its own growth! I believe everyone will achieve the most complete success in the new year!