1. Singapore Airlines face-to-face guide
First, prepare a resume in both Chinese and English. After arriving at the examination room, the staff will send a broadcast word (English) to the candidates. After a little preparation, they will enter the examiner in groups of five, and everyone in the room will read a radio message in his hand. The examiner mainly observes whether your voice is good, whether your speech is clear and how good your English is.
After watching the broadcast, the examiner will tell you if there is a next interview. After passing the initial examination, you should hand in your resume and school diploma.
(3) Second interview: Two examiners (the director of SIA) asked each candidate some questions about life or flight attendant work, and even some special questions that might easily make people angry, so as to observe the candidates' reactions. For example, your clothes look strange, and your performance is not enough to be a flight attendant. These problems mainly test the psychological endurance and the ability to deal with special situations.
After the second interview, the examiner will inform you whether to attend the next interview.
⑤ The third interview: This time, four examiners visited a candidate and asked some life questions through chatting. Those who pass the interview go to the locker room and put on Singapore Airlines uniforms, and walk around the examination room to see if the body lines are beautiful and the posture is beautiful. After the interview, the results will be notified at the on-site meeting.
⑥ Swimming test: The swimming distance is 50 meters, and any swimming stroke can be used. It will be held in a conditional hotel.
⑦ Tea party: divided into 4 groups, each group has about 10 people, and the reception method is adopted. There are refreshments on the dining table for all the interviewees to enjoy. Four examiners take turns asking questions and chatting with you. The purpose is to understand your team spirit and ability to get along with others, and ask candidates to ask questions for about 4 hours. I'll let you know whether you are accepted or not.
2. Lufthansa interview guide
① Fill in a resume in both Chinese and English.
(2) Each examiner will issue an English-Cantonese test paper, finish the interview on the same day after answering the test paper, and wait for the re-examination notice.
(3) The second interview is mainly in English conversation. The examiner will ask some questions about life and aviation services, such as:
How to serve passengers with children and what should be paid attention to when serving passengers with children.
During the flight, you found some passengers smoking in the toilet. What would you do?
During the night flight, a passenger's child kept crying. What would you do?
3. Interview Guide for Domestic Airlines
① Image requirements and other registration requirements of airline flight attendants: The age is generally 18-23 years old, but some airlines limit the age to below 22 years old.
Regular facial features, handsome appearance and well-proportioned figure.
Female height 164- 173cm, male height 173- 183cm.
Articulate, standard Mandarin.
There is no obvious scar on the exposed part of the body.
There is no bad breath, bad breath, skin disease, internal and external personality when walking.
Hearing is not less than 5 meters.
No history of mental illness or chronic diseases.
Education requirements are average, but some airlines don't.
Fluent English or basic conversational skills are required, and other small languages are preferred.
Prepare two two-inch photos and a four-inch life photo.
Fill in your resume and bring your diploma and other supporting materials.
Dress requirements for candidates: wear professional clothes, not heavy makeup and light makeup. Men had better wear pants.
(3) Requirements for candidates' standing posture and sitting posture: Stand upright, keep your eyes on each other, keep your sitting posture upright, always keep your eyes on each other, lean forward with a smile when sitting, and keep your distance from the examiner.
Answer the question louder, articulate clearly and concisely, so that the other person can hear what you want to say clearly.
⑤ Questions asked: Questions in your resume, your age, school, education, and home address.
Introduce your family, your parents and other family members.
Why do you want to be a stewardess?
How much do you know about the job of a flight attendant?
What are your strengths?
Do you help your parents do housework at home?
What should you do if you meet an unreasonable passenger on the plane?
Have you considered the hardship of being a stewardess? If you are accepted by our company, how do you plan to become a qualified flight attendant?
What qualities should a good stewardess have?
Did you have many good friends during your study?
How much do you know about our company? What types and routes does the company have?
Why do you want to apply for our company?
If two airlines admit you at the same time, which one would you choose?
6 interview procedures:
After arriving at the registration place, hand in the registration form first, and then make basic physical measurements (height, weight, vision).
Conduct interviews in groups. General 10 people enter the examination room in groups. Each candidate briefly introduces himself (name and age), and then goes out of the examination room to wait for the next interview notice. Those who have not received the re-examination notice will be eliminated.
The second interview is conducted by the examiner alone. The interview content includes English conversation and other related questions, and the content is more detailed. After the second interview, wait in the examination room to inform the interview results.
Some airlines may have to arrange a third interview or take a written test.
Physical examination, attending the physical examination and waiting for the results of the physical examination.
After passing the physical examination, a group interview with the relevant leaders of the company will generally be held. Questions will be asked to the interviewer during the interview. The content is basically the same as the second interview, but there will be more people attending this interview, so the interviewer must not be nervous. This is an excellent opportunity to test you, and success may be at stake.
Professional ethics of flight attendants
Love work, service concept and consciousness, hard-working spirit, personality and business talk
Professional image of flight attendants
Topic Selection of Flight Attendant Etiquette Language Dialogue
Stewardess image
A stewardess needs clothes for her appearance.
Interview skills of flight attendants
Singapore Airlines Interview Guide Lufthansa Interview Guide
Interview guide for domestic airlines
Image requirements, registration conditions, attitude requirements, interview questions and interview procedures
Smiling is the key to a successful interview.
Respondents: yangli 132 1- assistant level 3 6- 16 13:0 1.
1, carefully check the written resume, and there will be no low-level mistakes such as typos, grammar and punctuation. You'd better find a friend with good writing to check it for you, because others are more likely to find mistakes than yourself.
2. It is best to print your resume on A4 standard copy paper, and the font is best to use the commonly used Song style or regular script. Try not to use fancy artistic fonts and colorful characters, and the typesetting should be concise and lively, avoid being unconventional, and arrange it like an advertisement. Of course, if you are applying for typesetting, it is an exception.
Remember that your resume must highlight the key points. This is not your autobiography. Try not to write anything irrelevant to the job application, and never miss the meaningful experience of the job application.
4. Make sure that your resume allows recruiters to judge your value and decide whether to hire you within 30 seconds.
The shorter your resume, the better, because the recruiter has no time or is unwilling to spend too much time reading a long and empty resume. It is best to finish it within one page, usually no more than two pages.
6. Remember not to just send your resume to the company you are applying for, but attach a short cover letter, which will increase the company's goodwill towards you. Otherwise, your chances of success will be greatly reduced.
7. Try to provide proof of performance and ability mentioned in your resume, and attach it to your resume as an attachment. Be sure to remember that it is a copy, and never send the original to the employer in case it is lost.
8. Be sure to use positive language, and don't use unconfident and negative language to write your resume. The best way is to write a resume when you are in a good mood.
9. You can't make up your experience out of thin air. Lying is always despicable. No company likes employees who lie, but there is no need to write all your real experiences. Experiences that are unfavorable to job hunting can be ignored.
10, to organize the resume structure, a resume can't have duplicate content. It is important for people to think that your resume is organized and structured.
1 1, it is best to write your resume in the third person, and the word "I" should not appear in your resume.
12, your personal experience should be described in reverse order from now on, so that the recruiting unit can know your recent experience in the shortest time.
13, under the premise of rigorous structure, make your resume creative and make readers have a strong interest in reading.
14, every word should be carefully crafted and cherished as gold. Try to use concise and clear language.
1, carefully check the written resume, and there will be no low-level mistakes such as typos, grammar and punctuation. You'd better find a friend with good writing to check it for you, because others are more likely to find mistakes than yourself.
2. It is best to print your resume on A4 standard copy paper, and the font is best to use the commonly used Song style or regular script. Try not to use fancy artistic fonts and colorful characters, and the typesetting should be concise and lively, avoid being unconventional, and arrange it like an advertisement. Of course, if you are applying for typesetting, it is an exception.
Remember that your resume must highlight the key points. This is not your autobiography. Try not to write anything irrelevant to the job application, and never miss the meaningful experience of the job application.
4. Make sure that your resume allows recruiters to judge your value and decide whether to hire you within 30 seconds.
The shorter your resume, the better, because the recruiter has no time or is unwilling to spend too much time reading a long and empty resume. It is best to finish it within one page, usually no more than two pages.
6. Remember not to just send your resume to the company you are applying for, but attach a short cover letter, which will increase the company's goodwill towards you. Otherwise, your chances of success will be greatly reduced.
7. Try to provide proof of performance and ability mentioned in your resume, and attach it to your resume as an attachment. Be sure to remember that it is a copy, and never send the original to the employer in case it is lost.
8. Be sure to use positive language, and don't use unconfident and negative language to write your resume. The best way is to write a resume when you are in a good mood.
9. You can't make up your experience out of thin air. Lying is always despicable. No company likes employees who lie, but there is no need to write all your real experiences. Experiences that are unfavorable to job hunting can be ignored.
10, to organize the resume structure, a resume can't have duplicate content. It is important for people to think that your resume is organized and structured.
1 1, it is best to write your resume in the third person, and the word "I" should not appear in your resume.
12, your personal experience should be described in reverse order from now on, so that the recruiting unit can know your recent experience in the shortest time.
13, under the premise of rigorous structure, make your resume creative and make readers have a strong interest in reading.
14, every word should be carefully crafted and cherished as gold. Try to use concise and clear language.
References:
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1) title.
The title of resume is often "resume" and "resume for job hunting".
(2) the text. There are two structural methods in this paper: one-stage and multi-stage
1) one-stage formula. It is described in chronological order from the aspects of name, birthplace, native place, date of birth, nationality, affiliated groups and parties, main study and work experience, main achievements and contributions.
2) multi-stage type. Suitable for experienced and older people. Writing is: first summarize the main experience, and then describe the main experience in each stage or aspect in chapters.
The requirements for writing a resume are: no exaggeration, no reduction, concentration, simple language, truthfulness and credibility.
(3) signature.
Sign the name of the person who wrote the resume at the bottom right of the resume; And indicate the year, month and day below.
Personal resume model essay
Personal data:
Last name: political views:
Gender: academic calendar:
Age: Department:
Ethnic Group: Professional Industry:
Pass: Health status:
◆ Knowledge structure:
Main courses:
Professional courses:
Elective courses:
Internship:
◆ Professional skills:
I have received all-round college basic education, good professional training and ability training, and have a solid theoretical foundation and practical experience in earthquake, electrical law and other fields, with strong field practice and research and analysis capabilities.
◆ Foreign language level:
1998, he passed the National College English Test Band 4. 1999, he passed CET-6. Strong reading and writing skills.
◆ Computer level:
Familiar with DOS, Windows98 operating system and basic operations of Office97 and Internet, and master FORTRAN, Quick-Basic, C and other languages.
◆ Main social work:
Primary school: class labor committee member and monitor.
Middle school: monitor, president of student union, captain of school football team.
University: monitor, president of student union, captain of school football team, monitor of campus flag class.
◆ Interests and specialties:
☆ Love sports and natural science.
From primary school to middle school, I have been trained as a professional clarinet player, a member of the school orchestra, and participated in many major performances.
During middle school, I was the backbone of biology extracurricular activities group and geography extracurricular activities group, and participated in many outdoor and indoor practical activities.
☆ I love football. I served as the captain of middle school team, university team and school team, and led the team to participate in many competitions. He was awarded the title of "Best Shooter" in Jilin Football League (middle school group) and participated in the 98 Carlsberg Beijing University Football League.
◆ Personal honor:
Middle school: xxx excellent students. Xxx excellent league members, three good students and outstanding cadres. The third prize of xxx English competition.
Universities: 1996, 1998 third-class scholarship, 1997 second-class scholarship for outstanding student cadres.
◆ Main advantages:
Strong organizational skills, activity planning skills and public relations skills, such as: during my college years, I led and organized many large-scale sports events and cultural performances and achieved good results.
Strong language skills, such as: since primary school, I have spoken at large-scale activities as a representative of classes, departments, schools and other units.
★ Strong team spirit, such as: good interpersonal relationship between classmates; High prestige among classmates; Be good at coordinating "operations."
◆ Self-evaluation
Lively and cheerful, optimistic, broad interests, strong adaptability, studious, down-to-earth, serious and responsible, persistent, diligent, and brave to meet new challenges.
◆ Job hunting intention
Be competent for production and scientific research in xxxx application and related fields. Can also be engaged in trade, marketing, management and event planning, publicity and other aspects of the work.
Responder: Love Sheep-Manager Level 5 6- 16 13:02
Let go11is a feasible method, you might as well try it.
Respondents: Huakai 02- Scholar Level 2 6- 16 13: 12.
The appearance of a flight attendant
Refers to people's appearance, posture, clothing and personal hygiene. It is the manifestation of the spirit of the flight attendant.
Due to the differences in personality, temperament, inner cultivation and behavior habits, everyone has formed an extraordinary temperament with personal good cultural accomplishment, profound knowledge and profound thinking ability as the core. Good manners need to be cultivated and exercised for a long time. Especially as a qualified flight attendant, it is necessary to strengthen the improvement of one's own cultural quality, cultivate and cultivate one's own personality, and combine external beauty with internal beauty to form the temperament of a flight attendant.
The most basic requirement for a man's face is to form a good habit of shaving every day.
2. A lady's face demands
(1). The makeup of flight attendants should be elegant, fresh and natural when performing flight tasks. Some simple makeup methods are:
Clean the skin with cleansing cream first;
Use foundation cream as a base to improve facial skin color;
Eye makeup, first from the eyelid, under the eyelid fold line, from the inner corner of the eye to the outer corner of the eye, with soft colors, such as lavender or brown, and finally with a sponge ball to smear the edge of eye shadow powder, it looks soft.
Hook the eyeliner matching the eye shadow under the eyebrows with eyeliner, then gently draw a dotted line at the root of the upper eyebrows with dark brown, gray or black eyeliner, and then brush these dotted lines into soft lines with a small wet brush. Apply brown or black mascara to the ends of eyelashes, first from the inside out, and then from the bottom up.
When applying rouge, before applying rouge, smile in front of the mirror, apply rouge to the protruding part of the cheek, and then gently pat the corner of your eyes with your fingers, which will produce a natural rosy effect.
Never wear heavy makeup or too bright red lipstick at work. Paying attention to make-up at any time during the flight can give passengers a full mental state.
(2) The stewardess should pay attention to hygiene problems when decorating the face, and carefully maintain the health of the face to prevent the face from being uneven or covered with acne due to personal carelessness.
(3) Pay attention to local facial decoration, keep eyebrows, eyes, ears and nose clean, and don't blow your nose or dig your ears in public.
(4) Pay attention to oral hygiene, insist on brushing your teeth and washing your teeth, and don't eat flavored food the day before boarding the plane.
(5) Pay attention to the beautification of hands. Hands and nails should always be kept clean. It is necessary to form a good habit of washing hands frequently, especially after going to the toilet on the plane. Always rub moisturizing cream on your hands to keep them soft. It is necessary to form a good habit of cutting your nails frequently. Don't leave your nails too long, it will give passengers an unhygienic feeling.
put on
Clothing is the external packaging of human body, including clothes, trousers, skirts, hats, socks, gloves and various kinds of clothing. Clothing is a silent language, which embodies a person's personality, identity, self-restraint and psychological state, and directly represents a person's personality. The stewardess must pay attention to her personal dress, which is related to her personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations during flight. The stewardess should keep clean and tidy when wearing overalls. Work clothes should be ironed every time before boarding the plane. Work clothes are not allowed to be wrinkled, torn, dirty, dirty or smelly. Clean and tidy clothes will give passengers a fresh and comfortable feeling.
How to Be a Qualified Flight Attendant —— Professional Ethics of Flight Attendants
Aircraft cabin service is an important part of civil aviation transportation service, which directly reflects the service quality of airlines. In the fierce competition in the aviation market, the image and working attitude of flight attendants who directly serve passengers play a vital role for airlines to occupy the market and win more repeat customers. Elegant, dignified, beautiful and generous are the unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the flight attendant profession. The most important thing for a flight attendant is to have a considerable professional ethics. As a qualified stewardess, what does professional ethics need?
1. First of all, love your job. My love for flight attendants is not temporary. When my ideal flight attendant life is broken by the hard work in reality, I can continue to be positive, enthusiastic, considerate and polite, conscientious and diligent.
2. Have a strong service concept and service awareness. In the fierce market competition, service quality determines whether an enterprise can survive, and the core of market competition is actually service competition. Civil aviation enterprises are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve their service awareness and service concept.
Service consciousness is gradually formed through training. Consciousness is a kind of thought, a kind of conscious action, which cannot be maintained by rules. Must be integrated into every stewardess's outlook on life and become a conscious thought.
3. Have a hard-working spirit. In people's eyes, flight attendants are an enviable air flight profession, but in actual work, they suffer unexpected hardships, such as the time difference between long-distance flights and domestic flights, and the difficulties and special circumstances encountered in their work will happen at any time. Without the spirit of hard work, they can't stand the pressure of work and can't do a good job in service.
4. Warm and cheerful personality. The job of a flight attendant is to deal with people directly. She contacts thousands of passengers on the plane every day and needs to communicate with them at any time. Without a cheerful personality, she is not qualified for the job.
5. Study hard on business knowledge. As a flight attendant, she not only serves tea and delivers water on the plane, but also needs to master a lot of knowledge. For example, our flight today is to the United States. Our flight attendants must first master the national profile, human geography, political economy, countries, cities, rivers, mountains and rivers, places of interest and historic interest of Beijing and the United States. It is also necessary to master aircraft equipment, emergency handling, on-board service procedures and service skills. It can be said that flight attendants should know about astronomy and geography, master various service skills and service concepts, and have not only beautiful external beauty, but also rich internal beauty.
6. Learn to speak. Language itself represents everyone's attributes, and a person's growing environment will affect everyone's speaking habits. As a stewardess, you should learn the art of speaking. Different service languages often produce different service results. A flight attendant should master different speaking skills, such as speaking skills to elderly passengers, speaking skills to children passengers, speaking skills to special passengers, speaking skills to angry passengers, speaking skills to important passengers, speaking skills to passengers flying for the first time, and speaking skills to service when the flight is abnormal. In our service, often because of one sentence, it will bring different results to our service work. Beautiful language will bring many repeat customers to airlines; It may also be because of your offensive words that passengers will never fly on this airline again; He may also tell other passengers what happened to him, so offending one passenger may be equivalent to offending ten or hundreds of passengers. For example, when a flight attendant provides dinner service for passengers on a flight, because there are two kinds of hot food for passengers to choose from, but the kind of food he wants is gone as soon as it is brought to a passenger, our flight attendant enthusiastically finds a meal in the first class and sends it to the passenger, saying, "Sorry, I just brought it to you because there is an extra meal in the first class." The passenger was very unhappy and said, "can I eat something that first class can't eat?" I don't eat either. " The stewardess's kindness was speechless, and she didn't get the passengers' thanks, but made them unhappy. If our stewardess says, "Sorry, your food has just come out, but please rest assured that I will try my best to help you solve it." At this time, you can go to the first class to see if there are any extra meals for passengers to choose from. When you get the meal and give it to the passengers, you can say, "Look, I'll provide you with first-class meals. I hope you will like it. Welcome to fly on our airline again next time. I will definitely let you choose our meal first, and I will be very willing to serve you. " The same meal, but different sentences, but what different results. This is the art of speaking. As a qualified stewardess, speaking is so important.