Property consultant is a comprehensive talent who guides customers to buy through on-site service in the sales office, promotes real estate sales and provides professional consulting services for customers to invest in home ownership.

Article 1: How to write job analysis for self-evaluation of property consultants during probation period.

(1) Self-confidence, responsibility, patience and affinity;

(2) Good psychological quality;

(3) Professional knowledge related to real estate;

(4) Skilled transaction process;

(5) communication skills and negotiation skills;

(6) Customer first, strong sense of service;

(7) Self-awareness and self-motivation;

(8) Ability to express and judge;

(9) Good moral character and noble morality.

Occupational characteristics

Property consultants can not only deeply convey the quality of real estate, but also reflect the [1] quality and development strength of corporate culture. Because of this, when choosing and formulating the service standards of real estate consultants, these enterprises have strengthened the cultivation of service awareness of real estate consultants from the long-term interests. This includes the rigid choice of the cultural quality of real estate consultants. Provide these property consultants with continuous training in business and corporate culture, such as rationally analyzing the laws and development of the real estate market, and studying the housing, investment and various payment methods needs of the target consumer groups, so that they can truly reach the professional level of providing all-round services; Put forward higher requirements for property consultants, so that they have a higher sense of service and integrity.

Professional responsibilities: 1. Actively safeguard the company's reputation and publicize its property; 2, warm reception, careful explanation, patient service, we must make customers satisfied with the services we provide; 3. Fully and skillfully master the planning, design, construction and management of the property, understand the real estate laws and regulations and related transaction knowledge, and provide customers with satisfactory consultation; 4. Make personal sales plans and plans, and sell in strict accordance with the company's sales price and delivery standards; 5. Explore potential customers; 6. Conduct market research and study the collected information; 7. Pay attention to the confidentiality of relevant information, customer files and sales;

8. Report customer information to the head of the sales department in time, so that the company can change its sales strategy in time; 9. Record telephone consultation and customer reception every day; 10, to help solve customer after-sales service; 1 1, sales colleagues should respect each other, learn from each other, and put team interests first; 12, do a good job of customer tracking and contact; 13. Make sales summary every day and work summary every month; 14. Keep the facilities on the sales site in good condition and clean.

Professional Ethics In the intermediary industry, good professional ethics is the intangible assets of brokers, and real estate brokers should have good professional ethics, which is the most important requirement for real estate brokers in various countries.

Mainly includes:

1, good faith

Specifically, the information given to customers should be true and should not be misled by fraud.

Step 2 be enterprising

It is the basic requirement of professional ethics to love and work hard, constantly improve personal quality and theoretical level, and improve knowledge structure. Otherwise, talking about professional ethics is just empty talk.

Step 3 have a sense of responsibility

Be loyal to your customers, be serious and responsible for the business entrusted by customers, and fulfill the contract completely and conscientiously from beginning to end.

Step 4 strengthen self-discipline

As a real estate agent, we should strengthen self-discipline, consciously abide by the company's rules and regulations, safeguard our professional image, do not harm the interests of customers and do not compete with each other.

Chapter two: How to write the self-evaluation of the probation period of real estate consultants? In the blink of an eye, XX years will be over. It has been more than eight months since I participated in real estate sales, came to xx Lake Sales Department and joined our family-style group. Since I joined the company at the end of April in XX, I am quite sure of the process of sales from a little knowledge to a little knowledge. I only know the efforts behind it, but of course I can't help my colleagues. Because this is my first time as a real estate consultant, I have been working as a real estate assistant for the first half of the month, helping my colleagues do a good job in sales and learning professional knowledge at the same time. Slowly, I began to know something about receiving customers, tracking customers, signing contracts, after-sales work, bank mortgage and so on. After the exam in the second half of May, she became an intern real estate consultant. I encountered many difficulties when I started to receive customers independently, but with the help of my supervisor and colleagues, I successfully completed my work and grew rapidly. A month later, I have a good grasp of the specific situation of the company's projects, the company's management model, real estate expertise and real estate sales processes and skills. So, with the approval of the company, he became a formal property consultant at the end of July, XX.

However, influenced by the national real estate control policies and loan interest rates, the xx real estate market began to enter the off-season in June, and the transaction volume dropped significantly. The turnover of the company's real estate in August and September is very small. Therefore, the number of visiting customers and calling customers we receive is limited, and most of the improved customers have a strong wait-and-see mood towards the market. Customers with rigid demand also said that they would not consider booking until the first half of XX, which is not bad for half a year. From 10 to now, we have received about 60 groups of visiting customers and answered about 80 calls from various customers. Although fewer customers are visiting, our sales staff are not idle, but take the initiative to call the visiting customers to pay a return visit, make an appointment for the incoming customers and provide after-sales service to the previous buyers. During this period, I continued to study and exercise to improve my business ability, and at the same time, I accumulated some well-meaning customers, which laid the foundation for effective trading later.

10: the first batch of houses for this project has been delivered, and the second phase of the house has just been approved at the beginning of next month, so the work is even busier. While receiving new customers and making decisions, we should also pay a return visit to follow up the owners' customers, determine the visit time, make a good reception plan, hand over the room rate and answer the owners' various questions. To this end, the manager and everyone often work overtime, help each other, unite as one, make great achievements that day and learn new knowledge and experience. During this period, I must strictly abide by the company's rules and regulations, go to work on time, don't leave early, and don't take a vacation without reason. Actively participate in the training and assessment of this department, and constantly improve,

Summarize the application. Treat colleagues sincerely, live in harmony, learn from others' advantages, tolerate others' shortcomings, maintain a good attitude and make colleagues happy. After continuous contact with various customers, we can deeply understand the advantages and disadvantages of our own projects by comparing with other real estates. The main attractions of the project are: convenient transportation, high-speed rail in the west, and the development potential of the district government close at hand. A winding Rhine lake system running through the north and south in the residential area; Tsinghua bilingual kindergarten; Advanced multifunctional club; Style commercial street, with widened municipal landscape ecological green belt on the east side of the community; Multi-storey quasi-existing houses, the factors that affect customers' confidence in buying are: western pharmaceutical factory, inconvenient shopping, no key primary and secondary schools near the community, and incomplete municipal facilities in the western district; The geographical location of the project is relatively partial, making life inconvenient; The delivery of the first phase of the community has not yet reached the delivery standard, and the roads, water and electricity, and landscaping are slow, and the update speed of individual websites is too slow. However, customers have also put forward many valuable opinions on our project: the entrance doors of building 1 with more than 70 square meters and more than 50 square meters blocked the exit of the stairs when they were opened, and the entrance doors of more than 70 square meters and more than 40 square meters were too close to enter and exit, so it was suggested to open them inward; Can the model room be renovated early? There is no room for the outdoor unit of air conditioner. Can it be widened and lengthened?

Generally speaking, during my work in the company, I gained a lot, accumulated some experience and summed up some experience. I hope I can do my work better in XX and keep a good attitude. A good attitude is the most basic quality that a salesperson should have. We sell front-line jobs every day. In the face of all kinds of people and things, we should learn to control our emotions, not bring the emotions in life to work, and face work and life with a stable attitude. Have a tolerant heart. There are always contradictions between people, and there are also quarrels and entanglements between colleagues and friends. As long as it is not a matter of principle, we should be kind to others, be tolerant of others, and learn to be tolerant of others. Be self-motivated and take the initiative to do what you should do. Get rid of procrastination and laziness, and get rid of character. Be honest with each other and gain the trust of customers, otherwise everything you say will be counterproductive. Understand what customers need at the first time and make targeted explanations. Be sure to recommend houses and know all the houses, including their advantages and disadvantages. Give a reasonable explanation to all customers' problems. To maintain customer relationship, every customer has a variety of contacts. As long as they are guaranteed to love the project, they will pass on their love. Recognize ourselves, we are not selling houses, but consultants, and help customers with our professional knowledge. Talk more about professional knowledge with customers, and evaluate other real estates in a neutral way to increase customers' trust. Under the leadership of the sales manager, work hard with colleagues to achieve the company's sales target for the new year. Strengthen self-study, because no matter how good the methods and plans are, they must be completed by strong execution. As a real estate consultant, you should not only be proficient.

We should also know some surrounding knowledge in order to better serve our customers and make them feel that our house has more advantages than other real estates in terms of quality, residential environment and property quality.

I am very grateful to the company leaders for giving me this exercise opportunity, and I also thank my colleagues for their help. In the new year, I will keep a good attitude and positive attitude, face work and life, work hard, live a good life, be loyal to the company, customers, duties and achievements, and strive to hand over my satisfactory report card in the coming year.

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