BPO means that enterprises check business processes and corresponding functional departments, outsource these processes or functions to contractors, and contractors reorganize these processes.

BPO transfers all functions of functional departments (such as transaction processing, policy services, claims management, human resources and finance) to suppliers. Outsourcing providers manage these functions in their own systems according to service agreements. Some BPO contracts are paid according to the service level, which links the supplier's income with business performance or cost savings.

Extended material

1, BPO is to outsource part of the company's business, that is, to hand over some businesses that were originally outsourced by the company's internal processing business processes to external entities. Therefore, there are trade-offs and choices between outsourcing business and external contractors.

2. The relationship between companies operating in BPO mode and external contractors is a "long-term contract". That is, a long-term stable relationship with clear responsibilities and rights.

3. To realize BPO operation, there is only one starting point and ultimate goal. To increase the value of the company's stock is to increase profits.

References:

Baidu Encyclopedia-Business Process Outsourcing