800-word customer service summary of college students' training week (1) I told myself clearly before entering the internship that when you enter the enterprise, you will no longer be a student, but a real worker. So I entered the internship with this idea. At first, I really didn't change from this student's identity, and I was still in a daze. But a week passed, and I found the feeling and soon settled down in this job.
After several trainings at first, I got to know this position, repositioned myself, defined my future direction, and clearly mastered some working methods. I used the fastest speed to integrate into this environment, into this group, and also found a more suitable way of working in the fastest way. Although I have experienced many bumps and setbacks, I am very satisfied and proud of my achievements. I think this is the joy of the result!
In the later days, after I became more and more familiar with this job, I gradually made some small achievements and got praise and praise from the leaders, which made me really happy and more motivated to work. So in the following time, I have been working hard. Even if I fall, I will get up immediately and move on. I'm like an invincible tumbler. I have been doggedly moving forward on this road, and finally, I have gained my own joy and satisfaction.
This internship has brought me many changes. First of all, my personality has become more cheerful and my language ability has become stronger and stronger. I didn't know how to communicate with others before, but through this job, I also learned a lot of communication skills, so I also improved my interpersonal skills, and I was more confident and strong. In this internship, I also learned a very important point, that is, rainbows only appear after wind and rain. Don't dream of reaching the sky in one step, only slowly will the dawn of victory come.
800 words customer service summary of college students' training week (2) Time is good, but it is useless. In a blink of an eye, my internship time as a customer service worker in xx Company has passed. In the face of this time that has passed, I feel a lot. First of all, during this period, I experienced many things that I didn't experience before in college. Secondly, I gained a lot of exercise and growth during this period. Therefore, for me, this internship period is like a catalyst for my growth and progress.
After three months of internship, I came to the customer service position of our company as a novice. When I first came to our company, a group of interns participated in the company's pre-job training. In the process of training, I have always been committed to studying hard, listening attentively to the company's development history and corporate culture concepts, and recording the specific work content and work skills that need to be mastered about customer service positions. Of course, in the process of training, I not only learned about the company and my work, but also made many other interns and made many new friends. After the training, I chatted with them, discussed the work together and shared the training experience together. I think this is another big gain for me.
It's been a week since I really came to work. Because the customer service post of my internship is a telephone customer service post, I made a lot of preparations in advance, including practicing Mandarin, memorizing the technical terms to be used, and getting familiar with the company's various product knowledge. In addition, I have prepared several questions that customers will ask and how I should answer their answers. Although I have made so many full preparations, I am still a little nervous when I actually arrive at my post. And what I didn't expect was that none of the questions I prepared were asked by the customer service, but many questions I wanted to think about. Fortunately, before this, I knew more about the products, so my answer didn't make too many mistakes, but it was far from perfect or even unqualified. So in the days to come, I will take notes while answering the phone, record all the problems and complicated problems I have encountered, and then learn from my predecessors to learn more about how they handled and solved them. Coupled with some of my own feelings and summaries, I began to become more and more familiar with the post of customer service, and now I have been able to complete every task independently.
In the face of my own growth and future work and life, I will still treat it with heart and continue to work hard.
At first, I thought the internship was far away from me, but some time ago, I heard that the school arranged a campus job fair for our graduating society, and I realized that I had to find an internship before graduation, otherwise I was afraid of getting the dirty eyes of teachers and parents. After studying at school for so long, it would be really embarrassing if you can't even find a job. However, internships are hard to find. I heard that seniors and seniors were very sad when they were looking for a job. It's difficult to find a job that matches your major, let alone one that you are satisfied with.
To tell the truth, although my own major is popular, popularity does not mean that I can definitely find a job, because there are people like me in Dachuan, and there are so many positions. Unless your personal ability is outstanding, others will not read your resume twice. When I first applied for a job, I submitted resumes to many companies, but only a few companies replied to me. And after the interview, either other companies don't want me, or I'm not satisfied with the working environment and atmosphere. After tossing for more than a month, I finally feel that there is a company that is quite good in all aspects. After the interview, I successfully entered this company and became a customer service staff here.
When I first came to the company, I had a two-week induction training because I had little experience, and then I was assigned to a group in the customer service department to learn from the old employees in the group. My job is to answer the phone calls of visiting customers and deal with the needs of some customers. It seems that this job is relatively simple, but when I started to work independently, I found that my knowledge was a little insufficient, or rather a little useless. After all, there is still a big gap between customer service and my major. Although I am proficient in computer operation, I still don't know much about how to communicate with people, not to mention that I am not familiar with the company's business. It's sad to see my colleagues around me answer the guests' questions quickly and well. Is my standard so low? I'm not a quitter. Although I am not doing well at present, I believe I can win this customer service job after working for a period of time.
Unconsciously, I have been working as a customer service in the company for several months. According to the regulations, my internship is coming to an end. I am no longer the novice who asked everyone around me. Now I have been able to handle work tasks independently and properly, and my personal ability has also improved. This is all the help my job has brought me.
800-word customer service summary of college students' training week (4) At first, I thought it should be not much different from what the teacher said! It took me a day or two to realize that all this was not simple. I need a period of time to enter the society, and I must understand the pressure of employment more deeply. Once we leave school, we can't do anything. School is only our safe haven, but one day, we will rush out of this harbor and sail for the "sea". I have been to the talent market in Hangzhou several times, and I feel sad when I see the requirements in the job advertisements: first, I don't have a resume; Second, there is no qualification certificate; Third, there is no courage. Of course, if we practice more, we will have social experience, but this is like a child who has just learned to stand but has not learned to walk, so this kind of practice is that we are learning to walk. Of course, we wrestled and cried along the way, but it's all over now. It is quite meaningful and necessary to look back at the footprints left along the way. After receiving the training call from the company, my heart stabilized and finally stood firm. I was very happy at that time, so I went to the training. During the training, explain the company's civilization, company system and company products ... You can't deny that you are looking for telemarketing, an office industry and a professional counterpart.
First, understand the actual process of the booth
Telephone is an increasingly common communication tool for contemporary businessmen. Therefore, it is very useful for telemarketers to understand the common requirements of making phone calls. The basic principle of making a phone call is brevity. Don't be wordy. It will not highlight the topic, but also take up other people's time, thus causing others' ill feelings.
Customer service is divided into many groups. Generally, it is divided into traffic group, business processing group, complaint group, quality inspection group and editing group. The traffic group is obviously responsible for answering the phone and helping users record their needs or suggestions. The business processing group is responsible for helping users cancel their business. The complaint group received obvious complaints and revived users. The quality inspection team is also quality inspection. It is important to monitor the records of the traffic group. Of course, we don't listen to every recording, but randomly extract it, then sort out the monitoring environment, including the pass and fail environment, and then respond to the traffic group. The important thing for the editorial team is to absorb the business assigned by the subordinates, and hold editorial training for each group after completion.
Second, the understanding of professional responsibilities
I went to telephone sales as a customer service staff entrusted by China Unicom-to handle the ringing business. Although I have experience in telemarketing in the past, this time I represent a customer service manager, a combination of telephone operators and marketers, so it is also a very tense way of communication. Under the prospect of an endless career, how to persevere and how to do it well from the heart should be left to us to think, gradually understand the resume in practice, apply it to practice and improve our obedience! After several days of training and practicing the manuscript, the third day itself is the same as the customer. It is very important for us to handle the ringing business for our customers. Although we have had experience in telemarketing in the past, this time we represent Unicom, so we should pay special attention to language similarity in telemarketing. If you have words, you must use them correctly. When dealing with this industry, we must do a good job in language expression: first, we must have positive language expression, not negative; Second, if I can, I don't need you; Third, don't say "no" if you can; Fourth, involving corporate image, stop talking about things; Fifth, eliminate the mantra.
Every time the similarities with customers are different, you can't just follow the words below the manuscript. This requires different people to have different essentials, and one purpose is not to market well. For example, whenever I say, "I can give you a brief introduction to the ringtone business …", someone asks, "Do you need money? How much is it every month? " This shows that he attaches importance to consumption, and he wants to highlight the selling points for these people, and will not charge a monthly fee this month. And some customers can listen patiently, so I will carefully introduce the business content and highlight the side that can help them. Men and women also have different essentials. As usual, women are greedy and cheap, and men are frank. So when we talk about women, we should say, "Our company has preferential activities. Can we introduce you first? " In this way, they will listen patiently and men will not accept this as usual.
Summary of College Student Training Week 800 words Customer Service (5) Busy life always passes so fast. Although I wanted to seize this time and try to learn some experience and knowledge from the internship before the internship began, when the internship time passed unconsciously, I found that although I worked hard during this time, it was not enough for me to become an independent customer service. Just like a customer service job, there are too many things to learn and master. This completely changed my view of work.
After this internship, I feel that my previous knowledge and experience are closer and more rigorous. I can do better in the face of my present job. The following are my thoughts and feelings about the internship:
First, work experience
In the face of this job, I was confused at first. In the university tower, I know I want to study, and I know how to study, which is normal. But the fact is, since I got out of there, since I came to xxx company, I began to wonder where to go, let alone how to move forward.
But this confusion did not last long. Soon, I began to study and exercise under the leadership of the leader. There are so many things in the company that I need to learn. But just like this, there are still many questions and incomprehension. Because I'm not the only one studying, the leader can't take care of everyone. But at this time, many colleagues enthusiastically lend a helping hand and give me directions. But that's not what really got me through this internship. These just gave me the foundation to face the work. What really made me pass this internship smoothly was my persistence in my work and the personal experience I constantly learned in practice.
Second, feelings about the working environment.
This internship is a very special experience for me, coming to a new environment and surrounded by colleagues I don't know. This makes me feel very unaccustomed. This job always feels uncomfortable. At the beginning, I will even miss school life all the time.
However, when I really integrated into this group, I began to see the whole picture of this company. Everyone here is very enthusiastic. Although I am not good at integrating into groups, they always help me to learn from the company smoothly.
Third, the overall feeling of internship
This internship has greatly improved me in all aspects. Not only that, but also because of this internship, I am more adapted to the independent life in society. I believe that in the future, I will be able to use this experience to bring convenience to my formal work!
Summary of College Student Training Week 800 words Customer Service (6) I have learned a lot in this internship, and I have made great progress during this time. I think I can come here as an intern thanks to the recommendation of the school and the acceptance of the company, otherwise I wouldn't have such a growth opportunity. Of course, I got a lot of help during my stay here. If it weren't for the acceptance of my colleagues and the care of my leaders, I don't think I would have integrated into this big family so quickly. And it was during this period that my relationship with you developed by leaps and bounds and soon established friendship with you. And this internship also let me know my own shortcomings and shortcomings that I didn't find before, and also let me understand many truths that I have heard from others but have never experienced in the past. I want to grow up like this, constantly denying my past thoughts and beliefs, and beginning to understand what I once scoffed at.
I always thought I would make a career in the future. I am definitely not an ordinary person. However, with the growth of age and the passage of time, I am also growing up, and I understand that the world does not revolve for me alone, but I am just an ordinary person. I used to think it was difficult to do customer service. As a college student, it is not easy to do customer service. But after working here, I found it is not so easy to be a customer service. As a customer service, you need to memorize your own words and always keep a warm attitude. You also need to be resourceful enough to deal with the thorny problems of callers. I think only by doing this can we be considered a qualified customer service, and a customer needs to pay and master more things if he wants to be an excellent customer service.
The end of the internship period means that I am not far from graduation. I think for a student like me, school is really a place I will miss very much. I don't know what other people's college life is like, but my college is really the happiest and most fulfilling time for me so far. But I have to say that time really flies, and my internship is coming to an end. I am no longer the student who needs to reach out to my parents for money. I need to earn money to support myself. Although I have passed the internship period, I can only be regarded as a barely qualified customer service. I still have many shortcomings, so I need to continue studying to make myself more capable. Although the internship is coming to an end, I also believe that I can work as hard as I do now, keep a low profile and be a qualified employee.
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