This semester, I learned a lot from the course of interpersonal communication, and also learned a lot. Every individual lives in various realistic and concrete interpersonal relationships. The quality of interpersonal communication: You can see whether you are at home in social activities or hit a wall everywhere. How can we establish a good interpersonal relationship? We need to learn to communicate. I explain the importance of interpersonal communication from two aspects: from a small aspect, that is, from our side: interpersonal communication is also indispensable. Only by communicating effectively with others can you understand the character and morality of people around you, and his product is the harmony between you and others. To put it bluntly, only good communication can make you live in peace with others. Only by communicating with family, relatives, friends and colleagues can we understand each other's inner world and know what to like and what to avoid, so as not to run into a wall in our daily life. According to the popular saying-good communication skills represent good popularity. With good communication, we can also find each other's advantages and disadvantages. Test yourself with what you find and learn from each other. From speaking to receiving people and things, we must be acceptable to others. Of course, you must be perfect. As long as others can accept you, it means you have succeeded.
In interpersonal communication, don't be rigid, and don't communicate with everyone in the same way. There are all kinds of people when they grow up, and their lives are varied. Learn to be flexible and improvise. But what needs to be emphasized is that by hook or by crook. In our interpersonal communication, we should remember that others think that you have some selfish purpose in talking to others, so that they will stay away from you. This is a wonderful feeling. Sometimes listening to others explain one point, as if it were another? Me? I'm talking, so sometimes I laugh casually. Maybe she didn't express her meaning, maybe she didn't use the right words, maybe she had a bad tone, maybe she had a bad attitude, but it didn't affect my understanding of the true meaning. She is her, I am me, she doesn't need it, and I won't force her to explain her point of view with my grammar, my familiar vocabulary and my accustomed way. This is that respecting others equals respecting yourself.
You should care about others with your heart, and others care about you as well. This is the most primitive and simple human relationship. We should learn to respect each other when it comes to our life, study and work. Respect leaders, care about colleagues, communicate more, and make yourself a member of society. Only when they respect each other can they have deeper development opportunities. In other words, mutual respect is the bottom line of human social interaction. In communication, we must think what others think, tolerate others with our tolerant heart, and never care too much about trivial matters. Even if I suffer a little loss. As the saying goes, a loss is a blessing. Take a long view, and you will laugh off some unpleasant things in front of you.
In short, people should respect each other when interacting with each other!
Experience in interpersonal communication and communication
A philosopher said:? People without communication skills, like ships on land, will never reach the sea of life? . People have been communicating all their lives, and not talking is also communication. Know people, know people, anything. I learned a lesson from Professor jiang bo of Soochow University, which was very rewarding and enlightening.
The real world is a world of people. In our daily life and work, we may often feel lonely, small, inferior and confused. This feeling is something we don't like and don't need. Because it is negative, it runs counter to successful psychology and successful life. So, in a word, the problem is that our hearts have not communicated effectively with the world. Communication with this world is essentially communication with people in this world, and it must be purposeful communication. It can be said that no matter what we are doing or want to do, if we want to succeed, we must learn to be good at communicating with others.
As the saying goes, when two armies meet, the wise win. Wan Zhi, a thousand wise men, regards policy as a top priority. In the process of communication between people, the human heart is the most mysterious world. There is no way to open the closed door of human mind. As long as we are guided by the principle of success and master some effective skills, we can naturally knock on anyone's heart easily.
Here, we should remember that the strategy of getting through people's hearts depends not only on the logical power of reason, but also on a person's emotional intelligence to a great extent.
Before we master these successful skills, the first thing to do is to correctly understand people and their essence. This is the beginning of our efforts to open the door to people's hearts and improve our interpersonal skills.
Experience of communicating with people
In daily life, we communicate with others all the time, whether verbally or physically. How can we better express our ideas and communicate harmoniously with others? Through the study of "communicating with people" and the teacher's careful explanation these weeks, I understand the importance of communication skills. Good communication skills can communicate harmoniously with people, and let me know that any human activity can't be separated from communication. Good communication skills are an important guarantee for your success.
In the first lesson, we learned four abilities in interpersonal communication:
1, grasp the topic of conversation.
2. Seize the opportunity of conversation.
3. Listen to others.
4. Express your views accurately.
Learning to communicate with others is very important for students to establish good interpersonal relationships. People who are good at communication are often good at discovering the value of others, knowing how to respect others, being willing to trust others, tolerating others' different views and behaviors, not haggling over their mistakes, and trying to help others instead of blaming them.
In the second class, we learn from each other and share etiquette knowledge. At the same time, I also learned to be a good listener and learned etiquette knowledge. I learned the handshake ceremony, bow ceremony, business card handing ceremony, meeting etiquette, visiting etiquette and so on.
What impressed me the most? Hand over the business card gift? The transmission, acceptance and storage of business cards should also pay attention to social etiquette. In social situations, business cards are a simple way to introduce yourself. The order of exchanging business cards is generally:? First guest, then master, first low, then high? . When exchanging business cards with many people, you should follow the order of your duties, or from near to far, and don't do it overnight, lest the other party mistakenly think that there is a sense of favoritism. When handing out business cards, face each other with your hands. Look at each other, smile and say generously, Here is my business card, please keep it safe. ? After the introduction, don't rush to hand over the business card without knowing the identity of the other party, let alone simply distribute it as a leaflet.
Etiquette affects our life more and more. We should attach importance to it, learn from it, use it and make it play its due role. In the future, etiquette will not go, but will always accompany us.
? Be a good listener? The process made me understand the importance of communication. Communication is not what we think. Communication pays attention to skills, and good communication skills can communicate harmoniously with people.
Although everyone knows the importance of communication, they ignore it. E-mail, MSN, QQ and other new ways of network communication make people more accustomed to communicating through computer screens and less accustomed to face-to-face communication. Undeniably, the information age has brought us a new communication platform. However, there are many ways of communication between people, and we can't take care of one thing and lose another. Different occasions, different objects, we should choose different communication methods! In the third class, we did some small activities in class, such as selling laptops, customer service, brainstorming and closing stores.
The fourth class, wonderful performances of each group? Interviewers and job seekers? .
Simple activities, tests and performances allow each of us to have our own space to express our ideas and share good ideas. Communication has created opportunities for us to get to know each other better, and we should thank it!
Society is a big stage, complicated. Countries need communication, so there is diplomacy; units need communication, so there is contact; people need communication, so there is communication. Communication is an indicator light, which can always correct the direction of our navigation. It is because of communication that the world looks so beautiful. Let communication come into our lives!
The course "Communicating with People" made me feel deeply. Different communication reflects the results of different events, and extreme emotional communication often leads to unpleasant results. Maybe you have to admit that the hardest thing in the world is between people? Communication? . Therefore, communication is not persuasion, but infection, an image display, and a manifestation of consistency between words and deeds.
Experience in interpersonal communication and communication
Nowadays, people are increasingly isolating themselves. Neighbors don't know each other, and colleagues and friends don't communicate very much. Friends just eat, drink and have fun together, and colleagues just work for work. People's hearts are more and more lonely. Everyone closes their hearts, people's hearts are not released, their behavior is becoming more and more blind, and many complementary resources are not fully utilized. Not to mention the harm of mental occlusion to people, the use of resources also makes us modern people lose. We say that between people, vagueness is conducive to aesthetics and clarity is conducive to cooperation. Objectively speaking, there are some superficial or internal reasons for the communication between people, and the goal of these reasons is cooperation. Business is cooperation, and the realization of goals in work is also a kind of cooperation. Even if you get rid of loneliness, your cooperation can get what you want. The basis of cooperation is resources. If you don't have the resources the other person needs, don't expect the other person to treat you positively and permanently. In fact, so do we. What you care about attracts you. Not long ago, the company organized a study of "interpersonal communication" and shared some experiences with you. The same is true of communication between teams and groups. First of all, you should strive to form a small principle of the team code of conduct within the scope of the big principle, and communicate effectively under this small principle, so that communication and communication do not exceed the scope of the principle. Here, we say that everyone has his own resources. If each member's resources can be used by other members, a complementary and United group will be formed. Resources include (property, power, beauty, talent, personality, kindness, etc. ). So how do team leaders integrate and effectively communicate in the team? How to use their own resources and team resources to improve management performance? I think we should start with. Body, strength, excitement and harmony? To consider and operate.
First of all, let's take a look, shall we? Body? The ancients said:? Know yourself and know yourself, and fight every battle? Know your own ability and positioning, and find your own positioning; Understand the advantages and disadvantages of colleagues and arrange what kind of work subordinates can do to maximize their effectiveness. Ever victorious? . Let's see? Body? What's the point? Represents observation, understanding, experience, understanding and so on. Observe colleagues' family situation, thoughts, abilities, etc. Understand each other and become bosom friends of colleagues; Understanding means that in the long-term work, we should be good at summing up and constantly improve the communication methods and working methods with colleagues at work; Experience is to understand the relationship between people in work and life and the relationship between words and deeds; Understanding is to empathize with colleagues' mistakes in work or other aspects and understand the difficulties of others. Grasp? Body? Word is to know and understand the needs of colleagues. Let's look at Guiguzi's incisive explanation in Chapter 14, and tell her the seventh lecture. When people have joys and sorrows, their inner truth will be exposed, and a gentleman can figure out the truth. Is it an opportunity for spies from all over the world to spy and secretly sell rape? . Guiguzi here mainly observes, trying to figure out the inner actual psychology from the external revelation. Lecture 8 in Mo Yi? If you are grasping his feelings, you can use his feelings to drive him, or seduce him with extreme desire, or scare him with extreme fear, then he can listen to you. When Zhang Yisan bullied the king of Chu and lobbied the Seven Kingdoms and Qin Lian Heng, what did he mainly rely on? . The main point here is to achieve the goal through various methods according to the needs. Similarly, team work is to understand the real needs of colleagues, and from the needs, use various ways to improve the management ability and communication level of the team.
Second, Wei, I mainly mean? Prestige, your majesty? Prestige is awe and fear, trust is credible and convincing, and team leaders must be strict with themselves and tolerant of others if they want to establish prestige in the team. When enforcing discipline, we must do a good job in assessment and punishment, and we must punish, and we must not follow private and selfish feelings. ? No bullying, orderly? And if the team leader can't bully, it will make the discipline loose, and there will be no one to take care of it. Treat subordinates with both hardness and softness, and keep your word and your word. In order to build a close team centered on the team leader, we can be more efficient. Trust and honesty are gradually lacking in our modern society, but as first-class managers, we must be honest. Only honesty can make people truly convinced and have appeal. In addition, it is helpful to form an atmosphere of honesty and reduce the style of intrigue in the team. Many teams in Panzhihua Iron and Steel Company have many bad habits of intrigue, which is directly related to the prestige and leading effect of a team leader. It is very important for a team leader to establish good prestige. Team leaders should also take the lead, treat colleagues sincerely, and build an honest, pragmatic and efficient team.
Third, look again? Excited? The word "exciting" here refers to passion and encouragement. First of all, you should be passionate about your career and use your passion to drive the passion of your colleagues. Without passion, enterprises have no creativity, and enterprises without creativity will only die. Therefore, we should be passionate about our work. With passion, the team can communicate better and be more harmonious. Motivation is to make full use of the power and resources in hand, reward and punish the team, and manage the team work by objectives. Motivation can also stimulate employees' work passion, but we must master the principles, use them scientifically, and encourage them effectively and reasonably. We should be good at using various skills to do a good job of motivation, including giving a sense of mission, giving autonomy, meeting needs, providing positive feedback, commending contributions, caring for incentives, example incentives, data incentives, leadership behavior incentives and so on.
Fourth, say it again? And then what? Word, harmony is harmony, everything is born in harmony, and only harmony can make progress. This is the concept of harmony strongly advocated by the whole country in the past two years. Our society should be harmonious, our enterprises should be harmonious and our team should be harmonious. Because we are a group, a team, and we live in the same environment, only by cooperating and working together can we make progress and enjoy benefits. But as far as I know, some teams in Panzhihua Iron and Steel Company have split up and formed several small groups, fighting for a little profit, which has damaged the interests of * * * and affected the exertion of group strength. Of course, the reasons here involve various aspects. To be a harmonious team, we must first set up an idea. Harmony is expensive? .
In China's philosophy of life, the golden mean is regarded as a classic, and its essence is to attach importance to harmony. As working partners, colleagues will inevitably have conflicts of interest or other problems. When dealing with these contradictions, the first solution you think of should be reconciliation. After all, under the same roof, if you look up and don't see it, if you let anyone ruin your mood, you may suffer in the future, not others. Living in harmony with colleagues, in the eyes of other colleagues and superiors, your weight will rise to a higher level, because the harmonious handling of interpersonal relationships is not only the need of survival, but also the need of work and life.
Harmonious colleague relationship makes your work and life with colleagues around you simpler and more efficient. But if you want to have a harmonious relationship with your colleagues, you must also remember one sentence:? A friendship between gentlemen is as light as water? . This is another way of saying the hedgehog theory that I learned in this study. It means that whether colleagues intersect, friends intersect or other relationships, they should be separated by a certain distance, otherwise it will cause harm. Secondly, we must learn to respect our colleagues. In interpersonal communication, your attitude towards others often determines the attitude of others towards yourself. Therefore, if you want to gain the goodwill and respect of others, you must first respect others. Third, try to avoid conflicts with colleagues.
Colleagues and you work in the same unit and meet almost every day. It is inevitable that all kinds of trivial things will happen to each other. Everyone's personality, temperament, advantages and disadvantages are also exposed, especially everyone's behavioral shortcomings and personality weaknesses are exposed much more, which will lead to various relationships and conflicts. Some of these relationships and conflicts are superficial, some are behind the scenes, some are open and some are hidden. When all kinds of unpleasantness are intertwined, all kinds of contradictions will arise. With contradictions, we must learn to tolerate, carefully analyze the causes of contradictions, and strive to resolve them. You can also shelve the dispute and let time solve it.
Finally, learn to deal with various colleagues. Everyone has his own unique lifestyle and personality. In enterprises, there are always some people who are difficult to deal with, such as arrogant people, rigid people, people with excessive self-esteem and so on. Therefore, you must adopt different communication strategies according to people's needs.
I think many people have read the book the Monkey King is a good employee. We should not only be inspired by a classic case in which the Monkey King changed from a monkey to a Buddha, but also turn to team success after personal struggle failed, and finally realize personal value. We should also look at the story of learning from the west from the perspective of team building. The following is an excerpt from Cheng Junyi's original sentence for our understanding? The Journey to the West not only described how the learning team overcame a series of difficulties, but also explained the reasons for these difficulties. So-called? All kinds of demons are born in the heart, but all kinds of demons are destroyed in the heart? Looking at ourselves, it turns out that all the difficulties stem from our personalities and ideas. The process of overcoming difficulties is the process of overcoming self. The process of overcoming oneself is also the process of life growth. When we learn to be human, we will naturally know how to be kind to others and how to establish interpersonal relationships that help each other. Only in this way can we finally achieve personal and team success? .
Experience in interpersonal communication and communication
Time is like water, time flies, my junior year is almost past tense, either happy or sad. Hi, there is still one year to go home, to the place I am familiar with, to the place that gives me a sense of security; Sadly, I have to face employment, and I don't know if I am ready for it.
How unhappy I was when I first came to the division. Now I think it is naive to let these external substances determine my mood, which makes me not in a good mood to make friends with my classmates and communicate with them, and makes me almost far away from the collective for one year and ignore me collectively for one year. I know I'm a slow learner. I will gradually accept strangers, strange places and strange things, but the university will not give me such an opportunity. Only you can actively communicate with others, and no one will take the initiative to talk to you.
Until the second year of high school, I didn't understand anything and wanted to do something. University is a place to study, and my poor communication and listening skills lead to my poor interpersonal relationship. So now I see that we have this door? Interpersonal communication? I took this course without thinking. If you want to learn something from this, you can't say that you must be proficient in that aspect. At the very least, you will learn the basic things by yourself, learn by comparison and correct by comparison. In the final analysis, I still want to take action and actively communicate with others. In fact, the main reason is that I am not brave enough, afraid to communicate with others and get along with others. I am also overcoming this shortcoming of myself. Psychologically, I am looking for a reason to learn this course.
Communication is a process, in a period of time, a series of behaviors are purposefully carried out; However, the two sides showed an interaction in the process of communication, and the significance generated at that time and after the communication should be responsible; . The key is that this is a meaningful communication process. The definition in books and online is this. I'm too simple. What was my understanding of communication before I took this course? Talk? These two words. After taking this course, I know that any kind of communication has a purpose. Children can get the information they want from him in communication, and they can understand the personality characteristics of this person according to the communication with others. I think it is really complicated. Just one communication is so complicated. But it's true. People in the big society that we have never faced trade in this way. Maybe I think everything is terrible.
And then what? Listen. It is also an important link in interpersonal communication. People should learn to listen. When talking to others, you must be involved, including physical and mental involvement. When talking with people, you can't hide your subtle changes from each other. If you don't pay attention, the other person will soon find that such listening is meaningless, because the other person is influenced by you and can't fully express his pain. And if you listen to every word the other person says with great devotion and concentration, then the other person can also enter the state of telling and tell his inner pain one by one. Others will curry favor with you, treat you as the object of talk, trust you very much, and become friends with you because of these.
What else have you learned in the process of interpersonal communication? Speech? Speech is also a science, not only to write a beautiful speech, but also to recite it fluently. These are the most beautiful preparations before the speech. The most important thing is to spend five minutes of my live broadcast on the podium to overcome your nervousness, motivate the audience who listened to your speech, consider their interest in the content of the speech and so on. The moment you stand on the podium, you are the protagonist.
Our speech in class gave me great encouragement and reduced my timidity when facing so many people. After that lecture, I was also given a solid opportunity to participate in simulated recruitment activities. In that activity, I really realized the importance of interpersonal communication. Human resources are communication and listening. As a candidate, you should communicate, and as a recruiter, you should learn to listen. These are all very important, and interpersonal communication is actually really good.
At the end of this course, I had a chance to exercise and I seized it. After that, I also made a survey for myself. My classmates gave me great encouragement and pointed out my shortcomings. I wrote it down carefully and thanked them sincerely. Also, after learning and using it, I am happy and my relationship with my classmates is getting more and more tense. This is what I want, and I will work hard in the future. A lot of people sitting at the opposite table. Thank you, thank you.
I recommend it carefully.