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ZTO Express, University Town, rotten to rubbish. What can I do to complain?
In this case, you have to admit that you are unlucky, because although his practice is exasperating, it does not violate the relevant industry regulations. The existing regulatory regulations cannot restrain this behavior, so it is not feasible to complain to the competent unit, and then complain to his company. Because Zhongtong is a franchised courier company, it is very difficult for the head office to manage couriers at various sites. Couriers are directly managed by small bosses at various sites, because they pay couriers, and small bosses will not solve such problems. Therefore, even if Zhongtong Corporation wants to manage it, there is nothing it can do. This is why the courier is fearless. Also, couriers are hard to do. Now couriers earn money by receiving and sending mail, and the commission is very low. In addition, the company has a limit on delivery time, and the courier will not delay the time because of one piece. If it is the first time for him to deliver it to you, he will call in advance when he wants to arrive at your place. One is to confirm the address and whether anyone has received it. Then let you get ready, so as not to delay waiting for you. If there is a contradiction under his pressure, the attitude can be imagined. In this case, it may be that you two didn't communicate well on the phone and didn't confirm his arrival time or receiving place. As for his request to see your ID card, he also followed the rules. As you can see from your question, your scheduled receiving place is outside, and it is reasonable for him to ask to see your ID card. Every courier company has such a rule, because too many courier companies have suffered such losses, and the express mail can't be found after the roadside consignee signs for it. In this case, if the courier can't find the sign-in person at that time or the sign-in person doesn't admit it, it is considered that the courier has lost all the losses. So if you were in his shoes, you wouldn't be so angry. I used to be a courier, and I know the pain. I think what I said is still to the point. I wonder if you are satisfied?