Although many netizens will say that it is unfair, according to the current laws of our country, the operators are unprofessional at most, with bad work attitude and weak ability to deal with problems. In the whole recording, the operator showed no obvious fault and did not guide the girl to make a wrong decision except indifference and disrespect for life. Afterwards, she did call the girl back according to the workflow and did her job well.

Apart from responsibility, we haven't seen the quality of 120 as an operator. As the first window of the hospital hotline, the operator should have the most basic professional ethics and professional sensitivity, but we heard it from the beginning. The operator remained cold and suspicious of the girl's help and repeatedly questioned the girl. In fact, as a person with a certain knowledge of ambulance, he should be able to recognize the other end of the phone. There is something wrong with the girl's state. Even if she suspects that the other party is playing a prank, she should have an attitude of taking it at face value rather than credulity. She should use the resources at hand to get off the bus for rescue at the first time, instead of simply asking for the location. And after I failed to call back, I put things aside. If the girl roommate hadn't called an ambulance again, I'm afraid the ambulance, which was already two hours late, wouldn't have been dispatched.

120, 1 10,19 and other telephones play a vital role in people's hearts. A truth that everyone has understood since childhood, if there is a problem, call the police, if you are sick, call the doctor, and if you put out the fire, call the fireman. So this girl chooses to call the most reliable number when her life is in danger. But at the end of her life, she was questioned, not indifferent. If every operator's attitude towards life is so conventional, how many lives will pass away in such indifference. Do one thing and love another. If you can't pay attention to every call for help, please put down your mobile phone and let the right person take this position.