Leaders, colleagues and judges,
Hello everyone! First of all, I want to thank you for your trust and support, and thank you for giving me the opportunity to give this speech.
The title of my speech is:? Serve with heart, manage with love, and support the blue sky of honesty? .
As an employee working at the front desk, I deeply know that service is everything and service is the life of an enterprise. I also deeply know that service can only be done well by hard work. The front desk is the service window of CCB, and we will directly show the image of CCB. However, our work can't always be sunny.
Customers will inevitably scold and make things difficult for us because they are not satisfied with CCB's services.
I think this is also because our work is not in place.
So, how can it be true? Serve with heart? And then what? Any mistake will bring unnecessary trouble to customers and all aspects of work.
? Heart? In the process of service, if you are enthusiastic and patient, but not careful enough, it is likely to backfire and do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can a cold face be recognized by users? For example, if enthusiasm and patience are candlelight that lights up a smile, then care is a candlestick that is silently supported.
We should put ourselves in the customer's shoes, help them as much as possible, and prove it with our sincerity? Serve with heart? Is to always love and help others from the heart.
With the continuous development of the financial industry, the competition among commercial banks is becoming more and more fierce. The service quality and service level of banks have gradually become the focus of competition among commercial banks, and service has become the lifeline of banks.
What our enterprise wants is market, what customers want is service, and the lifeline connecting customers and enterprises is honesty.
Honesty is the basic requirement of service. Only by serving attentively can we gain the trust of customers. Only by serving attentively can customers feel warm in enjoying CCB services; Only by serving attentively can the service industry remain invincible in the fierce competition.
We often say that the customer is God.
But? God? We also need a real feeling, which comes from the real service we provide. Our cordial greetings and thoughtful service to our customers are far less than their trust and support.
? Serve with heart and operate with love? The seemingly simple eight words actually contain how much content, how much hardship and how much effort.
Our CCB employees are practicing these simple eight words with their own efforts, sweat and wisdom.
Inherit? Market-oriented and customer-centered? Our goal is to integrate integrity into every link of CCB's services.
In order to improve the quality of service, we strictly require ourselves to go to work on time every day.
In the process of service, we insist on using cross-civilization language, implement standing service and smiling service, receive every customer actively, positively and enthusiastically, and show them with our enthusiasm? Customer-centric? I will always report my strong feelings to my customers.
Recently, our branch implemented manual numbering, which made the phenomenon of long queues disappear, and the number of customers who were dissatisfied with queuing in the business hall also decreased a lot, greatly reducing the work pressure of our front desk, so that we can better? Serve with heart and operate with love? It is this emotion that condenses our spirit and sublimates our realm; Urge us to be proactive, keep exploring and make unremitting efforts for the development of CCB.
Join hands, let us shoulder to shoulder, and cast the immortal soul of CCB with the blood of youth! Thank you again for giving me this opportunity. My speech is over! thank you
Model essay on the speech of high-quality nursing nurses II
When the blooming May comes quietly, when the colorful season puts on new clothes, we remember a great man walking silently on such a day. Her persistence in her career and her pursuit of truth have moved us to this day, guiding us to move forward step by step, inspiring us to improve ourselves with practical actions, take better care of patients, consider their needs more and provide better services.
I remember someone said: Excellence is endless, and service is endless.
Each of our medical staff also knows that you are as heavy as the patient is in your heart.
So we always play nightingales? Burning yourself, illuminating others, and selfless dedication? Keep the spirit in mind and dedicate more love and warmth to the people.
For Chuang? Hospitals that people are satisfied with are just like quality service model doctors, which are collected and sorted by education network? In order to meet the growing service needs of patients, our hospital is based on? All for the patients? Service tenet, come? Explore customer wishes and meet customer expectations? In order to achieve the goal, we should constantly change our concept, improve our service, change from the patient's point of view to thinking, and comprehensively improve our service quality.
In order to provide a comfortable medical environment for patients, we built a comprehensive ward building with a total construction area of 8 1.934 square meters and a height of 1.5 floors, which beautified the environment. In order to improve the medical level, we introduced advanced instruments and equipment and improved various facilities; In order to improve the service level, we strengthened the professional and comprehensive quality training of medical staff, and carried out activities of paying attention to service etiquette and standardizing behavior throughout the hospital, so that patients really felt comfortable and satisfied.
Our profession is called by people? Angels in white? And I want to be a competent angel in the patient's heart.
How can we do the work better from the heart? Good is perfect.
Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely.
Engaged in nursing work for more than two years. From my own experience, I really realize how hard and tired our work is and how important it is.
Inject, distribute medicine, make the bed, transfuse, and feel the joy of caring for life in suffering; Take over, take over, day and night, and experience the meaning of your own value in fatigue.
On the edge of blood-stained wounds, we walked through fiery youth; In the white atmosphere, we use our true feelings to measure the length of countless nights.
In the expectation of relatives, we dedicated ourselves to the suffering patients.
When patients walk painfully and healthily, they get physical and mental well-being although they are tired every day.
Although hard, no matter how hard and tired we are, we will not change our ambition to serve, because we have excellent examples, firm beliefs and Nightingale spirit.
As nurses, we can inherit Nightingale's career, and our hearts are full of unprecedented pride.
How many things are welcomed and delivered every year.
Some people have calculated that all nurses who go to work have to walk 40 to 50 miles in one night. Maybe you don't believe it, but please look at the varicose veins on the calves of nurses and sisters, and you will understand.
So, one year, ten years, twenty years? China has the world-famous Silk Road, Long March Road and medicine. Education Network collects and sorts out the road to the pole. Can the road under our feet be comparable to it? I think the answer is yes.
Because this road is also engraved with mileage and road signs exchanged for love, persistence, dedication and sacrifice.
Angels in white, with his true feelings to create a piece of happiness, with his love to protect the peace of one party.
Without greetings to relatives, care for patients is essential; There is no gathering of lovers, but there is no lack of care for patients.
It's not that I don't want romance, but that I want to make more people happy. It's not that I don't love my family, but that I can't give up my concern for this job.
They have no solemn and stirring words or earth-shattering deeds. They just silently dedicate their light and heat, their true feelings and love.
Someone once said? The person who pulls the curtain of life is a nurse, and so is the person who pulls the curtain of life. ? Yes, in one's life, no one can refuse an angel.
We are people who walk with life all the time in this city, and we are messengers who care about health and love.
We embody the value of nurses in ordinary posts. I work, I am happy, I am busy, I am happy. Let it always be our proud theme, and let love always accompany you and me.
Speech on Hotel Quality Service 3
Honesty and trustworthiness are the traditional virtues of the Chinese nation. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality.