MOT has made remarkable achievements in Southwest Airlines for 20 years in the world. IBM spent $8 million to develop MOT training course, which became the only course required by all employees of IBM. McDonald's Company designated MOT course as a compulsory course for new employees' induction training.
Once the concept of MOT was introduced, it quickly became a training course for many Fortune 500 companies, benefiting from aviation, banking, communications, government departments, medical care and all service industries.
Extended data
Learners' gains:
1. Understand the role of students themselves in the process of customers forming their views on us.
2. Learn how to form a team with relevant internal departments to serve external customers.
3. Deeply understand the different views that different handling methods can bring to customers in the face of the same incident.
4, master the effective behavior pattern in the process of dealing with customers.
5. Master the ability to understand the real needs of customers through superficial expectations.
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