After we are inspired by some things, we can often write them into an experience, which can help us sum up and accumulate experience. So what should I write about my experience? Presumably this makes everyone very upset. The following is my model essay on the work experience of supermarket employees, for reference only. Let's have a look.
The experience of supermarket employees' work experience has also come to an end. From the initial familiarity to the gradual familiarity, I have also experienced some tempering. During this period, I felt a lot and gained a lot of experience. At the same time, I also paid a lot of sweat. Knowing the gains and losses is inevitable, but I have learned a lot from it and benefited a lot. Looking back on this month's work, I am nervous but full, busy but full of joy. The more ordinary, the more unique. The experience it brought me, in the process of my growth, added a lot of colors and enriched my life experience.
A seemingly simple job, but its difficulties are everywhere. Some people say that the cashier's job is boring, working in the same cashier for several hours every day, repeating the same job, but I say that this job is sacred, cordial greetings and sweet smiles, which brings customers closer to us. In the face of countless customers, hardships are inevitable. "Only by suffering can you become a gentleman." Only after a hard baptism can you realize the beauty of life, adhere to the tenet of "customer is God", seriously answer customers' questions, face the meanness of some customers, learn to be patient, learn from grievances, face customers with sincere smiles and serve customers with effective smiles. When I first started surfing the computer independently, I was very nervous, afraid that I would make mistakes. Because I am not very skilled at the cash register, I may be a little slow, which makes customers complain. I had to patiently explain to the customer, and then I got on the computer slowly and skillfully. And we should learn to adjust our mood, keep our state in front of work, face mistakes with a brand-new attitude, learn from mistakes, sum up experience, face what will happen in the future, do our job well, and then, face what happens at work with our sincerity and handle difficult problems well.
Treat your work wholeheartedly and study hard at work. There is no end to learning. You need knowledge and experience in the process of learning. Learn to enrich your life, arrange work and life problems reasonably, and learn relevant work knowledge to enrich your inner world and increase your work experience. Be familiar with the goods in the supermarket, especially the special-price goods, and the related business situation, so that customers can give correct answers in time when they ask questions. To treat different customers, we need to solve their problems in different ways, help them enthusiastically and generously, put their interests first and follow the principle of "customer first". Be careful in your work and don't bring any personal feelings, so as not to affect the quality of your work and cause unnecessary mistakes. We should serve our customers wholeheartedly. And we should position ourselves correctly and not aim too high. In daily work, consult colleagues modestly, learn from experience, never pretend not to understand, but also communicate with colleagues to enhance feelings, and at the same time exchange work experience with each other to enhance the cognitive level of work. Take every opportunity to learn from your colleagues, which will also be of great help to your work. Strengthen self-cultivation, improve self-quality, and prove the value of being a college student with your own actions.
As a college student, only by experiencing various experiences can we really mature, understand the needs of society and enterprises in practice, and understand the current situation of society, so as to better plan our future, find the other side of life and find our dreams in innovation. Everyone needs to go through tempering to turn into a butterfly, break through all kinds of constraints and really grow up. Perhaps in others' eyes, this is a humble job, but in my eyes, she shows her unique charm everywhere, tempered her will, improved her ability and increased her experience, all of which are the wealth she brought me. No matter how small the job is, it will radiate its own light in its own field, find its own value and create a better future in the vast society.
Time flies. I have been harvesting, experiencing and learning all day, but I am also enriching myself. I am integrated into the supermarket group.
As a newcomer who has been engaged in supermarket cashier for a short time, there is still a gap between my own quality and my job requirements, but I can overcome my hard work, correct my work, consult and learn from experienced people and work hard for the development of the supermarket. Now I have the following experience and experience about the problems encountered in my work, which is also a summary of my work.
1. Cashier who deals with cash directly, I abide by the operation discipline of the supermarket. Cashiers don't have to carry cash with them when handling business, so as not to cause unnecessary misunderstanding and transfer public funds privately. Cashiers are not allowed to leave the cashier during the cashier operation, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement.
Second, do a good job of bagging goods. The cashier's job is to put the settled goods into bags for customers. Don't think that this job is the easiest, and often the work is not done well, so the customer is disappointed. The control procedure of bagging operation is: always consider the customer and give priority to the customer.
Pay attention to the working procedure when leaving the cashier. At the cashier's desk, block the cashier's aisle with a chain with a "Stop Receiving" sign, lock the cash in the cashier drawer, and carry the key with you or give it to the monitor on duty for safekeeping. For those who suspend the collection, please politely ask the customers behind to check out at the cashier's desk and check out the waiting customers before leaving.
Fourth, smiling is good for consumers. People often say that customers are God, which is absolutely wrong. Only when the service is good can the whole supermarket develop and get closer to others. Consumers will be like a family, they will stay with the supermarket and they will attract customers. Last month's work experience made me mature, and also made me understand the management concept of the supermarket. I just hope to exchange my heart and my efforts for the supermarket.
Finally, I want to unite around the supermarket, learn from each other's strong points, improve my practical ability, work ability and communication ability, and work hard for the development and job of my supermarket.
I haven't been engaged in cashier work in the supermarket for a long time, and there is still a certain gap between my own quality and professional level. But I can overcome difficulties, study hard, correct my working attitude, actively consult and learn from other comrades, do my job well, and make my due contribution to the development of supermarkets. Now, in view of the problems encountered in the work, talk about your own experience and experience, which is a summary of the work.
First, as a cashier who deals directly with cash, he must abide by the operating discipline of the supermarket.
Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for their relatives and friends, so as to avoid unnecessary misunderstanding, and possible "theft" phenomena in which cashiers use the cashier's position to log in to the cash register with receipts lower than the original price, and seek personal gain for others with the interests of the enterprise, or may collude internally and externally. At the cashier, the cashier is not allowed to put any personal belongings.
Because there may be goods returned by customers at the checkout counter at any time, or goods that are temporarily decided not to buy, if there are personal items at the checkout counter, it is easy to be confused with these goods and cause misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. The cashier channel that is not enabled must be blocked by chains, otherwise individual customers will take the opportunity to take the goods out of the supermarket without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the store they can see, so as to prevent and avoid abnormal phenomena that are not conducive to the enterprise. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.
Second, do a good job of bagging goods.
It is part of the cashier's job to bag the settled goods for customers. Don't think that this top job is the easiest, because the work is not done well and the customers are disappointed. The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as supports; Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water, as well as meat and vegetables that are easy to flow out of juice, should be packed in packaging bags before being put into large shopping bags, or goods that are put into large shopping bags without customers' consent should not be higher than the mouth of the bags, so as to avoid inconvenience to customers, and goods that cannot be put in one bag should be put into another bag; Advertising pages or gifts distributed by supermarkets in promotional activities should be confirmed to have been put into packaging bags. When bagging, it is absolutely necessary to avoid the phenomenon that goods that are not customers are put in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the packaged goods to prevent customers from leaving them at the checkout counter.
Third, pay attention to working procedures when leaving the cashier.
When you leave the cashier, you should put the sign "Stop Receiving" on the cashier. Block the cashier channel with chains; Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby why he left the cashier and when he returned; Before leaving the cashier's desk, if there are customers waiting for settlement, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.
These are my thoughts in practical work. Please criticize and correct me.
As a salesman who has been engaged in sales promotion in Bai Yunbian for many years, I always think that in sales promotion, we should have the following qualities: sensitive reaction ability, knowing how to guess the psychological changes of customers, understanding and interpreting products, language expression ability and good psychological quality. After years of hard work and struggle, I also gained some experience.
First, we should have confidence in selling products.
I think a qualified salesman should have full confidence first. Only when you have full confidence in yourself can you eliminate the fear of facing customers, give yourself a clear idea and sell products to customers through fluent language.
First, have confidence in your image. Only when you have confidence in yourself can you have enough courage to face all kinds of customers. No one can be beautiful all his life, and every customer we face has a different aesthetic view. As the saying goes, three points look good and seven points wear well. Therefore, when we are working or facing customers, we should pay attention to appearance, combine our own image in dressing, foster strengths and avoid weaknesses, and show our best in spirit and temperament. Second, we should have full confidence in the products we sell. We should believe that Bai Yunbian series wines will always be the best of its kind in terms of brand, taste, sales volume and customer recognition. At the same time, in addition to fully understanding Bai Yunbian series products, we should also choose to know the relevant information of similar products with fierce competition in 1-2 stores, find the right starting point, further enhance the confidence in selling products, and ensure that the marketing process is handled with ease.
I don't make excuses for failed sales promotion, and I don't complain about failed visits. I firmly believe that as long as you have confidence in yourself and your products, you have already achieved half the success.
Second, make sure that the object has a goal.
Although there is a custom of drinking or not in China, with the continuous improvement of people's living standards and the emergence of various diseases of wealth, the wine culture of customers' hospitality has also changed in microseconds, and people's eating habits have gradually changed from material satisfaction in the past to health and comfort now. Single hotel store sales can no longer meet the needs of the development of the situation. Therefore, we need to change our sales strategy. At the same time, while ensuring face-to-face sales in customer stores, we must also ensure that some key customers are promoted to group purchase, so as to ensure our market share.
First, in face-to-face sales promotion, we should learn to read and ponder, deeply understand the customer's psychological activities and accurately judge the customer, determine the person who can play a decisive role in the reception, and then quickly and accurately position the recommended products according to the guest reception specifications. According to the custom of China people, we will try our best to provide three products of the same brand for customers to choose from.
The second is to establish a good customer relationship network, regularly pay courtesy visits to key customers identified in the daily promotion process, form a good relationship network, gradually expand to group buying, and develop and consolidate one.
Third, enthusiastic service is guaranteed.
In the fierce competition in the same industry, what we can think of is what others think of, and what we can do is what others do. We should learn to innovate service methods and serve every customer well with warm and thoughtful service.
First, the reception should be warm, and the guests who choose or don't choose Bai Yunbian products should be greeted with smiles, and do their best to provide convenience for the guests in all stores of the hotel; We should be more proactive and generous in serving established key customers.
Second, the delivery should be fast, and the product delivery requirements put forward by new and old customers must be fast, especially high-end users.
Perseverance, rotten wood can't be carved. This sentence shows that success requires a spirit. Salespeople need this kind of will, and they must have the belief that they will never give up until they reach their goals, so that they have a chance to succeed. Promotion is a long and arduous road. We should not only maintain a full business spirit, but also adhere to our consistent beliefs, self-motivation, self-encouragement, persist in the end, tide over many difficulties and move towards the final victory.
Essay on the working mode of supermarket employees 5 Everything is difficult at the beginning, and everything must be tried, and it must go through the beginning, process and failure. Since working in xx supermarket, I have learned that many things seem much simpler than doing them. Even a small supermarket is not easy to operate, not only careful, but also strategic and planning.
Trying the taste of doing business, increasing my own experience, making myself know more about society through personal practice, increasing my knowledge in practice, exercising my talents, cultivating my resilience and testing whether what I have learned can be applied to practice are the main reasons for my work in the supermarket this time. Before going to work, an elder once warned me: Do more work and talk less when going to work! Simple as it is, it is difficult to do. In this work, in order to make it more perfect, I insist on the following:
1, never violate the rules of the supermarket. As the saying goes: national laws, family rules. Naturally, xx supermarket has also formulated some corresponding rules, such as: no string posts, no small talk, no cell phone with you, and so on. Although these regulations seem strict, I think this is only the embodiment of the most basic sense of responsibility.
No matter who you are, you can be on call. Internship in the supermarket is sometimes very busy. Especially Monday, Tuesday and Wednesday, these three days are checkout days, and many suppliers deliver goods in these days and then check out by the way. Sometimes several suppliers deliver goods one after another. At this time, it is busy, and many goods are unloaded at the receiving place. Too busy, only a few people receive the goods. It is necessary to inspect the goods and ship them away. So, they need help. Usually, in this case, I will take the initiative to run there.
Don't do nothing during working hours. When buying, I will try to remember the quotation and after-sales service of similar goods and choose the most suitable goods. When I am a shop assistant, I will carefully input all kinds of internal data, keep in mind the prices of various commodities, and make my future work more efficient. When I do tally, I always insist on replenishing when there is no stock. Customers not only pay attention to long-term replenishment, but also pay attention to points. Even after all the goods on the shelves are replenished, I won't be in a daze or wander around, because the manager will think I'm wasting my time when he sees it! So I'll clean the shelves when I'm free. When I am a cashier, I will patiently answer customers' questions, so that I can do it quickly.
I also learned one thing from my internship in the supermarket. Now there are many supermarkets in this street. In order to attract more customers, everyone naturally started a price war. Sometimes, we can see employees from other supermarkets come to see the price. Sometimes we will be arranged by the manager to go to other supermarkets to see the price. As for being a "spy", I summed up an experience: pretend to be a customer who buys things, like! Because ordinary supermarkets don't doubt real customers.
Summing up my work experience, I gained a lot, because I really practiced one sentence: Don't complain about how dark this society is and how unfair the reality is. Because this society will not change because of your complaints, only you can adapt.