How to write a weekly work summary
I will report the work of last week's seminar as follows:
I. Main faults: None
Two. activity
1. Continue to carry out the 100-day safety competition of "Strengthening the renovation, smoothness and calendering of trunk optical cables". The workshop continues to organize cadres, divide the work to ensure the work, go deep into the front line, and comprehensively and carefully investigate the safety hazards of optical cables and signal semi-automatic cables in all trunk lines.
2, continue to carry out construction, flood control safety inspection activities. Combined with the flood control safety inspection activities before the flood season, the workshop conducted a comprehensive inspection of all construction sites and dangerous places with weak flood control, but no problems were found during the inspection last week.
In last week's inspection, workshop cadres made a total of 6 1 person-times, inspected 15 teams, controlled 26 key positions, found and solved problems 1 person, and issued permits 1 person, which effectively solved the hidden dangers and problems in system implementation, design quality, cadre responsibility and safety responsibility awareness.
Third, protect key construction sites.
The workshop continued to strengthen the marking and control inspection of various construction sites. Last week, the workshop inspected 13 construction sites. In combination with the construction and flood control safety inspection activities, the workshop strengthened the safety inspection of optical cables at various construction sites, focusing on finding and solving problems such as insufficient buried depth, exposure, damaged channel cover plate, and missing stone signs, and at the same time strengthened the construction coordination system and discipline management to ensure the communication safety at various construction sites.
Fourth, carry out emergency drills.
Last week, the workshop conducted an emergency transmission test on time, and transmitted 9 static pictures and 1 dynamic picture. Skilled operators and good transmission effect.
Verb (abbreviation of verb) engineering cooperation
At present, there are 22 projects under construction in the workshop. The workshop continues to track and inspect the construction sites of various projects, strengthen the management and organization of construction cooperation, and strengthen the cooperation of key parts to ensure the safe and smooth communication channels.
Sixth, telegraph work
Last week, the telegraph office and telephone office of Tianjin Workshop continued to do a good job in telegraph receiving and dispatching and telephone office window service to provide users with quality services.
Seven, wireless, column width work
Last week, the workshop continued to strengthen the monitoring and control inspection of wireless team work and duty discipline, and constantly strengthened the level of wireless work.
Last week, Lieguang Industrial Zone continued to do a good job in the inspection of train broadcasting equipment in and out of the station, as well as the inspection and rectification of spare equipment to ensure the needs of train broadcasting.
8. Beijing-Shanghai high-speed railway
Last week, the Beijing-Shanghai high-speed rail work area continued to strengthen the inspection of equipment in the computer room, found problems and hidden dangers, handled them in time, and overcame them in time to ensure the safe use of communication equipment in Beijing-Shanghai high-speed rail.
Nine. Party-mass work
Last week, the workshop continued to further promote the activity of "serving passengers, striving for Excellence first". The Party branch of the workshop led cadres and workers to seriously carry out the activities of "strengthening the rectification of trunk optical cables to ensure smooth calendering" and flood control safety inspection during construction. Qi Xin, the workshop and team, worked together to check for leaks and fill gaps, made great efforts to rectify and go all out to ensure the safe use of communication equipment and optical cable lines.
Eleven, the completion of key work
1. Carry out the 100-day safety competition of "Strengthening the rectification of optical cables, ensuring smooth flow and calendering".
2, do a good job in construction, flood control safety inspection.
4. Ensure the safety of important passages.
5. Ensure meeting facilities.
How to write the second weekly work summary
First, know the customer.
Customers who shop online will have a little idea of taking advantage of small things, and of course I will. There are generally three situations when customers come to buy your things. First of all, the buyer began to bargain with you and asked if you could lower the price of this Dongdong and give me a discount. Customers all want to buy good quality and cheap baby. Merchants generally don't lower the package price unless they do activities during festivals, because some businesses have really low profits. After Taobao customer service said it once or twice, customers will not entangle the price. At this time, they will think of other concessions. That is, since we can't make a counter-offer, how about sending it to me for free? In fact, this is also a counter-offer. The problem of postage varies from family to family, the price given by the courier company is different, and the nature of the products of the merchants is different, so it is more expensive to ask the merchants to avoid the bill than to make a counter-offer. What's more, I want the seller to give me a small gift. Since we can't make a counter-offer or waive the bill, we can just give you a small gift as a souvenir! Sellers usually do this, because the cost is not very high, and the customers who give small gifts are also happy. People always want to take advantage of a little to comfort themselves. Online shopping is not as tangible as it is in reality. People have to keep an eye on it, and it is understandable what customers want. If you think of yourself as a buyer, you know what you will ask your customers. We are still working in the service industry, so we must be patient and enthusiastic. Customer satisfaction is our pursuit, and customer concern is what we will try our best to do, so as to make sales better.
Second, understand the goods.
To do a good job in Taobao customer service, the most important thing is to know the nature of the goods you want to sell, so that you can successfully complete the sales work when the buyer intends to buy the goods. If you don't know the goods, then when the buyer asks about the goods, you will have a stagnant reply, and the speed of replying information will change, which will easily affect the buyer's desire to buy. Also, you must answer the questions put forward by customers truthfully, and don't deliberately praise your products, because once customers receive the goods and introduce them, they will feel lost, and it is very likely that they will give you a medium or bad review, which will not be worth the candle. If the buyer doubts the quality of the goods, you can suggest the buyer to refer to the evaluation information, because it is more objective, and it is really good for everyone to say yes, which is also one of your promotion methods.
Third, after-sales service.
This is also very important, we should do a good job in quality control and return. Because you're facing God. Seize the old customers, build a customer base, get twice the result with half the effort. For regular customers, you can mark them and give them a discount or free mail next time you come, because this will attract new customers. General customers will introduce good things to friends or colleagues, or buy clothes, for example. Colleagues think clothes look good and ask where they bought them. Then a new order will come. Therefore, when talking about Want Want, we should be careful and sincerely serve our customers, so that customers can truly feel the treatment of God. To do a good job in online store sales, you must master skills, which can't be done simply. You should study more and be good at summing up, so that your work will be smoother and smoother.
To sum up, the main responsibility of Taobao customer service is to greet buyers, answer buyers' inquiries, introduce products to buyers and provide good after-sales service for buyers.
How to write the third weekly work summary
A week is a short process for a long job, but this short time is still very important. At the end of a week's work, how to make a week's work summary? The following is a model essay summarizing one week's work, please refer to it.
Another week's work is over. This is the fourth week of working in Shanghai. If the first week is to adapt to the work, the second week is to be familiar with the work, and the third week is to be skilled, then this week can be said to be getting better and better for the work.
After a month's work exploration and practice, I have my own understanding and grasp of the connotation and responsibility of the work. I have my own methods on how to work and how to finish the work better. We should not only abide by the rules and requirements of the work, but also finish it efficiently, make achievements, show a good image, and make passengers satisfied and comfortable. Based on this principle, I constantly sum up my work experience, improve my working methods and find my working skills.
My work can be divided into two parts. If the key to security inspection is skill and courtesy, then the key to pre-guidance is image. The position of the leader can be said to be a window to show the infield style. I am more and more aware of this. This week, I still stand straight, even demanding myself by the standard of police posture during military training. I stood there and kept reminding myself that I was the image of the people's police in the eyes of others. He can be tall, but he must be tall and straight, not handsome, but he must be mighty. My performance has also been affirmed by the webmaster and team leader. This may have become a highlight of our five groups' work, and I will stick to it and stick to it.
As a package inspector, I always adhere to the concept that "being careful is always the life of our work", and it is with this belief that I can always harvest a lot of contraband that is difficult to detect. I have gained a lot this week. The police's wallet has been unable to escape my law, and it is impossible for dangerous goods to sneak into Shanghai under my hand. At the same time, I gradually discovered and used more skills this week. The packaging containing notebook computers should be strictly investigated, because if there are controlled knives in it, it can't be seen on the display screen, and it is very likely that obscene CDs are hidden. People with a lot of cash should observe their words and deeds and check whether there are counterfeit money, especially new money. For chartered passengers, the suspicion is not great. In order to improve the speed, you can check it roughly.
Inspection will inevitably bring inconvenience to passengers and may cause them trouble and incomprehension. So, I gradually learned to put myself in the other person's shoes and think about how to make them feel comfortable and warm. This week, I also found my own way, that is, I should move lightly, turn the contents of my bag upside down, take it out and put it back, and zip it up. At the same time, you can say "thank you for your cooperation" from time to time. In this way, passengers' dissatisfaction will be greatly reduced and passengers' satisfaction with our work will be improved. This also requires us not only to be law enforcers, but also to be service providers.
Next month is contraband competition month, which undoubtedly puts forward higher requirements and challenges for my work. I will stick to a serious and responsible attitude in the previous month's work, find out my own shortcomings and mistakes, and pursue Excellence and Excellence. I believe I will make persistent efforts in the fierce competition next month. Win glory for the five regiments, I believe that the five regiments will be sharp-edged and become the flagship group of all regiments.
How to write the fourth weekly work summary
The four-month internship ended this week. My heart is full of unspeakable taste, all kinds of happiness, all kinds of liberation, all kinds of cheers, but it is also mixed with many factors of disappointment, loss and sadness. Four months of wonderful internship time just passed at your fingertips and ended in your complicated emotions. Looking back on my four-month internship, I felt a lot and gained a lot, both at work and in other aspects.
Originally, I wanted to go to Zhuji Street as an intern, because I wanted to personally participate in the preparation and development of the Beggars' Festival and see what the real large-scale activities were like. Unexpectedly, by mistake, I came to DangZhengBan as a small internship assistant. I was really sorry and depressed at first, but then I slowly let go and began to like my present job and enjoy a little fun. In fact, it has its own unique charm here.
Work hard and find shortcomings.
Actually, the work in the office is really complicated. During my internship, my work mainly focused on party building. The main contents include: (1) checking the correctness of the party member list of five communities in the jurisdiction; (2) The sorting, classification, production and entry of party member archives in various communities in the street area; (3) Regularly broadcast the distance education for rural cadres in party member, and write relevant learning drafts. In addition, as a cheap labor force in 2 1 1 college, it is not enough to engage in things related to party building, but also to help other parties. Other work mainly includes: (1) helping several leaders to do online college for civil servants, and completing relevant homework before the end of September; (2) Assist the League Construction Instructor to carry out and complete some work, such as inputting league construction information, filling in the English version of the questionnaire on league construction-related information, and managing the Weibo of the Street League Working Committee; (3) to assist the office, trade unions, finance, cultural stations, urban management and other departments. For example, the entry and seal of enterprise data, the verification of fixed assets, and the production of archives catalogue. (4) Worked as a glorious volunteer in Chuangwen National Inspection for seven days to maintain the traffic order of Huacheng Avenue (Huasui intersection). (5) In the early stage of my internship, I sorted out the files of the past year or two, including documents issued by the government and street-related materials. (6) In the general election of the National People's Congress, I copied documents, posted notices and made announcements. These are some simple daily tasks, but each one is of great significance and has an unquestionable role in maintaining the operation of the whole street. Looking back, I found myself exposed to a lot of things, which was quite happy. Although I am eager for a busy working life, will I be as excited as I am now if I really arrive that day?
Because of the internship in the office, the things I have contacted are still relatively comprehensive. I can't say that I fully understand the whole office process, but I also know a little about most of it. I also have a clear understanding of the division of labor arrangement of office staff. Everyone has his own piece, but it is not so clear and there is no obvious boundary. Mainly reflected in the task assigned by the superior, often not only the person in charge of the field simply completes it, but also other people will work together. For example, if a person has too many things to do, or there are too few office staff, it is allowed to transfer staff from other departments or communities to help. I have such a personal experience. One is to help the neighborhood Committee create documents and archive materials, and the other is to go to the cultural station to do archives. I'm not complaining about anything. I also know my identity and role, and I am very happy to make a contribution. I'm just surprised that neighborhood committees can be deployed at will, but I don't quite understand why the responsibilities of personnel are so vague and can be transferred at will. I just don't understand the accuracy of the functions of street personnel.
Office practice does not quantify the work like a league construction instructor, nor does it have the experience of holding large-scale activities like an internship at a cultural station, so it is more difficult to sum up one's work achievements in quantity and activities. Because the office embodies simpler things and more trivial things. Even so, there is no great achievement, but there are still some small praises. For example, it took two days to complete the entry of last year's files; Everyone is happy to give me the task of civil servant network university hall; Wrote several articles about party building and trade unions, which reflected well; I helped the Jojo Festival, the general election of the National People's Congress, and the creation of a national inspection, and I felt the preparation and development of these major events from different stages. Perhaps in the eyes of many people, this is not an achievement, but only after experiencing it can we know the beauty. My sense of accomplishment always germinates from trivial matters, especially when I hear others' affirmation of myself, or when I see a lot of documents arranged succinctly and elegantly. In addition, I feel that I am quite diligent and active, and I am "diligent in my legs and quick in my feet", so I have more opportunities to contact different things. I am willing to be an "errand boy", do everything entrusted to me, obey orders and undertake the work. I enjoy every bit of it, whether it is fatigue, mistake or affirmation. Personally, don't be picky about your work and don't do things with negative emotions. This will not only reduce many learning opportunities, but also be detrimental to your own growth.
Although some people say I am fast, I don't think so. As far as I feel, my work efficiency needs to be further improved, especially in verifying materials. It always takes a long time to finish writing, and so does writing. If you don't give me time limit, I will be more easily distracted and less efficient. I summed up the reasons for low efficiency-lack of concentration, often unconsciously distracted. In addition, lack of patience is also a reason. I always thought I was a patient child before, but I found that this was not the case after my internship. When you look up information, you are often very serious at the beginning, and gradually you get a little impatient and annoyed at the back. So when someone says, "You finished it so soon," I feel embarrassed. In fact, I am not a fast and efficient person. I just do it a little faster than others in some aspects, and as a rookie who has not left the society, I have not been infected by the inefficient atmosphere of the organization. In fact, I should thank this internship, which made me find many problems in my work, made me realize my own shortcomings again, and urged me to keep improving.
In the process of internship, I found another problem of my own-the working style is relatively immature and green, even a little "slow", not bold and confident enough. I observed the working methods of people around me, each with its own characteristics. Ashan, a person who works in a hurry, walks in a hurry, which may be related to her busy work. Compared with Ashan, Shuling will appear more stable and less impatient. And have their own way of doing things, methodical, methodical. Dandan is sometimes more fashionable and has the style of Hubei people; But more often, she is more cautious, which may be related to her short working hours. Shuang Fu has the composure of a boy. He has his own ideas and knows how to do a good job, but he feels a little sloppy and negative in his work attitude. Xueqin is diligent and practical, willing to share her work experience, but she doesn't feel confident enough for me. Qiangwei is diligent, active, logical and organized, and has his own unique views on things, which is quite popular with everyone. This is just my personal opinion. Whether it is correct or not is another matter. Back to the main idea, why do I feel that my working style is immature? When verifying the materials, I immediately put myself into hard work as soon as I received them, without considering how to finish them better and faster. The probability of this kind of thing happening is still relatively large. Note that colleagues will not do this. When they accept a task, they will first understand the overall requirements and contents of the task, and then work according to their own characteristics. Later, when I realized this problem, I would correct it in a planned way, but it was not mature enough. There are many similar situations, which will not be described here. We must strengthen our experience in this field.
How to write five weekly work summaries
With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can grow, learn and improve my quality in my work.
I will summarize this week's work as follows:
I. Daily work
1, things should be detailed, organized and standardized.
The work at the front desk is trivial, such as answering transfer calls, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with my work, sometimes I couldn't handle things, and I was in a hurry, and my heart was particularly anxious and irritable. I once doubted my ability and felt that I couldn't do my job well at all.
Sometimes, although the work has been completed, some details have not been noticed in the course of the work, and things seem chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, I have been able to better arrange my work as a whole, and I have tried my best to properly handle the details of my work and try my best to give you the best support and service. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height and correct my work attitude.
3. Learn communication and teamwork.
Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In my daily work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication.
Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
Walking out of school and entering this field for the first time, my ability and experience are very lacking. After nearly a year of study and accumulation, I have been able to ensure the normal operation of all the work in this position, but I still lack a lot. I also look for shortcomings in my work, study hard and cultivate my ability. What I deeply understand is my foreign language. Sometimes, because I often can't speak English, I will be very anxious to receive a phone call from a foreign guest or a visit from a foreign guest, so I will strengthen foreign language learning in the future.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1. Now I have been able to deal with all the work at the front desk in an orderly way. Especially after the CEO summit, I learned a lot about the reception and layout of the venue.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
I will solve the above problems in my future work.
In this week's work, I learned a lot and grew a lot. I really appreciate the tolerance and support of the leaders, so that I can have such an opportunity to work, study and grow. Thank my colleagues for their help and support in my work, which has made me progress so much. In the next work, I will make persistent efforts and do better.
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