How to improve the quality management level? Chinese enterprises are facing fierce market competition. In order to survive and develop in the competition, we must constantly improve the level and quality of scientific and technological innovation and create? First-class quality? Is to put quality throughout the whole process of product realization. The purpose of enterprise production is to meet people's growing material and cultural needs, which are both quantitative and qualitative. With the progress of science and technology, the scientific and cultural content of products will be higher and higher, which is mainly reflected in the quality of products. High-quality social material and cultural life is the inherent requirement of enterprise production.
Improving product quality is the premise of enterprise's survival and the guarantee of development, and product quality is the key factor for enterprises to win in market competition, which provides broad prospects for their further development. The process of improving product quality is also the process of improving the quality of enterprises in an all-round way. Product quality is the comprehensive achievement of enterprise's production and operation activities and the comprehensive reflection of all aspects of enterprise's work quality. Quality management should not only control the quality of products, but also control the quality of work, that is, improve the quality of products by improving the quality of work of all departments of enterprises, thus fundamentally improving the management level of enterprises.
First, the focus of enterprise quality management
1. Establish a total quality management system based on national quality management standards and conscientiously implement ISO9000 series standards.
?family standard is the basic requirement of enterprise quality management department and the prerequisite for entering the market. Therefore, while implementing the ISO9000 family standards, enterprises should implement the national standard of GBT 19580-2004, establish and implement the excellent performance management mode, further improve the management level of enterprises, and make them competitive in the market.
2. Take the eight quality management principles as the guiding ideology, and operate the quality management system in a benign way.
Enterprises depend on customers, so they should understand their current and future needs, meet their requirements and strive to exceed their expectations. Enterprises should focus on customers and customer needs, fully understand customer needs, measure customer satisfaction, handle and strengthen the relationship with customers, strengthen communication with customers, continuously improve the company's product quality and service, and achieve customer satisfaction.
Reasonable use of tool charts or flowcharts to determine the sequence and interaction of various processes, such as production process, procurement process, monitoring process, etc. , and determine the order, interaction and relationship of all processes. In order to achieve the purpose of quality management, systematic management methods are adopted to manage and control each process and interaction, so as to achieve continuous improvement and meet the requirements of customers and laws.
3. Reasonable allocation and guarantee of various resources to provide guarantee for quality assurance.
Enterprises should strengthen management, increase the intensity of experiments, take cost reduction as the core, and take inspection management as the means to manage and implement the process formula. Strengthen the cultivation of human resources, let all employees understand the company's goals and plans through the implementation of the company's policies and objectives by all employees, and take the cultivation of quality awareness, professional quality, dedication, responsibility and professional ethics of personnel at all levels as the focus of talent cultivation, and cultivate reserve forces to enrich important positions. In addition, through various training, incentive mechanisms and training mechanisms, the creativity and enthusiasm of employees can be fully mobilized and stimulated to form a strong centripetal force and cohesion, which can stimulate and enhance the enthusiasm, confidence and ability of employees and provide correct guidance and guarantee for the effectiveness and efficiency of the quality management system.
4. Improving the quality management system is the basic idea, which provides room for improvement for quality assurance.
If an enterprise wants to win in the market competition, it must pay attention to continuous improvement, and through continuous innovation and improvement, the management and technology of the enterprise will always be in the leading position. Always in an invincible position in the market. Enterprises must pay attention to continuous improvement if they want to win in the market competition. Through continuous innovation and improvement, the management and technology of enterprises will always be in the leading position, and continuous improvement will make the management of enterprises enter a virtuous circle.
Second, the concept and practice of enterprise quality management
1. Continuously improving customer satisfaction is the eternal goal pursued by enterprises.
According to the traditional quality management theory, enterprise quality management is to control the whole production process, emphasizing inspection and control. That is, the pursuit of quality standards, zero defects and so on. These quality management ideas are undoubtedly very important. However, with the change of quality management environment and content, the core and decisive factor of an enterprise is the customer. Therefore, the deliberate pursuit of customer satisfaction and loyalty is the eternal driving force for enterprises to create first-class quality and innovative markets, and it is a new major issue of quality management.
Pursuing customer satisfaction and loyalty is the innovation of enterprise quality management, which is more scientific and important than pursuing product quality and its standardization. The connotation of this management highlights that customer satisfaction is the highest goal of the enterprise, and customers are the main driving force of enterprise management; Product development, product production and service must focus on customers. Enterprises use customer relationship information system to detect their changing needs at any time and guide enterprises to improve their management level to meet customer requirements. Its management object is also different from ordinary consumers. Clients? The meaning of' extends not only to external customers such as product buyers and service providers, but also to enterprise suppliers and related product manufacturers. It is an enterprise integrating commodity producers, consumers and distributors. Customer relationship management system.
2. Human factor has become an urgent task of enterprise quality management.
Enterprises believe that the global economy is undergoing a profound and unprecedented change and development. The urgent task of enterprise quality management is to improve people's quality and implement it in an all-round way? Smart? Capital, get quality benefits from talent and knowledge training.
3. Is the profit * * * rising because of the overall quality of the enterprise? Ecological relationship?
A famous British economist? Wali believes that the success of enterprise economy needs the unity of interests among partners, and market competition and cooperation should be closely combined. Peter, a famous American management expert? Drucker said:? The survival and development between enterprises is just like the survival and development among various biological species in nature, which is an ecological relationship? . Steven, president of American Apple? Jobs first launched? Apple Alliance Ecosystem? The strategy has achieved substantial results. IBM has successively established a computer-centered strategic alliance, forming an integrated quality management system from product development, manufacturing to sales, which has driven the rapid growth of the operating efficiency of the group enterprises. From the perspective of overall quality and benefit pursuit, how to establish an enterprise? Ecological relationship? More conducive to * * * and interests. This is because enterprises are participants in complex market systems. Whether you want to expand market share or develop new markets, you must join hands with enterprises, pool effective resources, establish interdependent and cooperative relations, provide users with high-quality products and all-round quality services, and achieve a win-win situation for all parties.
4. Technological innovation has risen to the operational mechanism of enterprise quality improvement.
Top enterprises at home and abroad generally attach importance to establishing a technological innovation mechanism conducive to quality improvement, and support and promote quality innovation and creation with technological progress. First-class quality? Open the global market.
? Innovation is an inexhaustible motive force of a nation? . Technological innovation is the soul of enterprise development. Only by establishing innovation mechanism and spirit can we continuously play the soul role of innovative technology, innovative quality and innovative management. In recent years, China Meiling Group has established a combination of technological innovation incentive mechanism and elimination mechanism, which has both motivation and pressure. Allow failure, not innovation? Knowledge-based enterprise technology innovation mechanism. Hisense pursues mechanism innovation and attracts many doctors, masters and graduate students from famous universities and other affiliated enterprises. These top enterprises have seized the innovation mechanism? Soul? Let talents feel like a duck to water and promote quality innovation and technological progress.