Section 2 Personal Summary 1
In the second quarter of 20_, under the correct guidance of the bureau leaders, our bureau closely focused on the work of the tax center, combined with the activities of "year of developing environment optimization", gave full play to the functions of management, supervision, coordination and service, vigorously strengthened the self-construction of the office, strived to improve the quality of cadres and continuously improved the service level, which laid a good foundation and provided a strong guarantee for promoting the smooth progress of the overall work.
First, strengthen the daily work management to ensure the normal operation of the organs.
The office is the nerve center of organ operation. Strengthening the management of organs and ensuring the normal operation of organs is not only the responsibility of the office, but also the top priority of the office work this year. The first is to strengthen attendance management. In order to change the work style of government organs, the attendance system of government organs is strictly implemented, and the system of sign-in and leave is implemented, and the attendance of cadres and workers is counted every month. By strengthening attendance management, the work style has been significantly improved. The second is to standardize official document management. In accordance with the requirements of document processing methods and processes, do a good job in the examination and handling of official documents received and circulated by organs to ensure the smooth operation of official documents. The third is to strengthen the management of seal use and archives management, standardize the examination and approval procedures, strictly manage the use of seals, and strengthen confidentiality to ensure that no mistakes are made; The timely collection, arrangement and archiving of documents and archives provide an effective basis and service for timely and accurate search of relevant information. The fourth is to strengthen logistics management. We have formulated the reception system for office visitors and the vehicle management system. In the reception of visitors, we adhere to the principle of strict economy, and in the management of vehicles, we strictly implement the report system of vehicle maintenance. Fifth, strengthen the financial management of public institutions. Strict implementation of financial discipline, every expenditure is audited and signed in strict accordance with the system, plugging management loopholes.
The second is to focus on the development of key work and improve the quality of employees.
First, do a good job in secretarial services. According to the requirements of superiors and leaders, the relevant meeting materials, report materials and research materials were completed with good quality and quantity, which played a good role in service decision-making, conveying government orders and promoting work. The second is to do a good job in conference services. Adhere to the telephone records of special personnel, notify the masses as required, mark the meeting, clean the meeting room, and do all the preparatory work before the meeting to ensure that the meeting will be held smoothly on time and achieve the expected results. The third is to optimize the office environment. In the second quarter, in order to consolidate the achievements of striving for "Four Excellent" office, the office carefully found its own problems according to the supervision notice issued by the State Council, rectified them one by one, and conducted regular learning activities. The fifth is to implement safety inspection, take safety inspection as the focus of work, and quickly rectify and implement the feedback problems. A comprehensive inspection was carried out on key parts and links such as fire control facilities, food hygiene, ticket warehouse and confidentiality of letters and visits in the county bureau. Sixth, actively carry out information disclosure and optimize the tax work environment. In terms of news and publicity, we mainly focused on the work of the tax center, and increased the publicity of the national tax image. In the second quarter, we strengthened the construction of internal and external websites, updated information in time, and strengthened website maintenance, and established a good image of the grassroots national tax department.
In the second quarter, although the office work was carried out smoothly, there was still a certain gap with the requirements of superiors: First, the secretarial work was weak, the tax propaganda work was not effective, and the work was somewhat passive. Second, there are more step-by-step work and insufficient innovation in working methods. In the future work, we will strive to overcome the shortcomings, carry forward the achievements, give full play to the functions of the office, constantly increase the intensity of work, blaze new trails, forge ahead, strive to achieve more achievements and make greater contributions.
In the second quarter, the county bureau office should closely focus on the overall situation of the work, give full play to its own functions, actively participate in the discussion of state affairs, effectively manage affairs, and constantly improve its services, so as to make positive contributions to the healthy development of the national tax business of the sub-bureau. Specifically, mainly do the following work:
First, actively carry out government research. It is necessary to closely focus on the work of the tax center and the implementation of the key tasks of the provincial and state bureaus, and form research articles with information, analysis and suggestions to serve decision-making and promote work, and enhance the predictability and creativity of work.
Second, do a good job in information publicity. It is necessary to strengthen the submission of dynamic and problem information, strengthen the submission of comprehensive information, continuously enhance the density and accuracy of information, and strive for a breakthrough in quantity and quality around the difficult problems in work, the hot spots and focus issues that grassroots cadres and the masses and taxpayers are concerned about.
Third, strengthen the construction of cadres. Further intensify education and training, and strive to improve the overall quality of cadres.
Fourth, strengthen the management of organs. Further improve and perfect various systems, promote the refinement of internal administrative management, strengthen the management of fixed assets, increase the logistics management of vehicles and water and electricity, and actively carry out comprehensive social management to ensure the safe, orderly and coordinated operation of organs.
Section 2 Personal Summary 2
Unconsciously, another quarter is coming to an end, which means that half of the year has passed. Come to think of it, I can't help sighing how time flies. It seems that the picture before the Chinese New Year was yesterday, and the New Year has passed half in a blink of an eye. In this second quarter, although I didn't make great achievements for the company at work, I made a lot of progress compared with the first quarter. The completion of this quarter's plan I made last quarter is also very good. At this moment, I will sum up my gains and shortcomings in the second quarter and make plans for the third quarter, so that I can make faster progress in the new quarter.
First, do a good job.
My job is in the customer service department, and my main job is to answer customers' after-sales service calls. Customers will call our after-sales service number when they use our products or fail. We will answer their calls and answer their questions. If there is a fault that needs to be repaired, we will also ask them to send the product to the company, and we will also register the customer's information and the specific scene of the product so that the maintenance department can better repair it. I have achieved a service attitude in my work, maintained the quality and influence of the company's employees, patiently done all the service work, and carefully recorded the work to ensure that I rarely make mistakes or even make mistakes in this part.
Second, our thinking has been greatly improved.
This quarter, I summed up my mistakes and reasons in the last quarter, so this quarter I improved my previous shortcomings. In this quarter, I worked more seriously and responsibly, helped other colleagues at the same time, and learned good working methods and quality from them, so my comprehensive quality of cracking has been further improved in recent months.
Third, there are shortcomings.
1, because the self-help working hours are not too long, there are still many shortcomings compared with the old employees of the company, and there is a bigger gap in the abnormal understanding of the company's products, so my professional skills still have a lot of room for improvement, and I need to strengthen my study.
2. There are still many shortcomings in work attitude: I still want to complain or even be passive at work, so I need to further strengthen my work attitude and learn from the advanced employees of the department.
Fourth, the plan for the next quarter
1, after work, you need to strengthen your study, strengthen your understanding of the company's product information, and learn more about product failures and treatment measures, so as to better serve the company and do your own work.
2. Specifying an improved development plan at work can promote self-construction, strengthen self-discipline and promote self-improvement.
Section 2 Personal Summary 3
In this way, the time of this quarter passed unconsciously. Looking back on the work completed in this quarter, there are some areas worthy of recognition and many areas worthy of improvement and perfection. Although I made a lot of efforts in the second season, as long as I worked hard, I would get something. So when I saw my harvest and growth, I felt that all the efforts were worthwhile.
In the second quarter, I felt that I had made a lot of progress, mainly reflected in my service awareness and professional ability.
In terms of service awareness, my performance in the second quarter was much better than that in the first quarter. I still remember that in the first quarter, I quarreled with my clients several times. Although some of them are wrong, most of them are caused by my poor service attitude. For example, once, a customer came to apply for a replacement card. Because he was too slow, I showed an impatient expression and talked with him in a bad tone. He finally complained. Because of this, I was criticized by the lobby manager of our bank for two days. In this first quarter, I almost didn't survive. Fortunately, I stayed in the second quarter, and I began to sum up my work in the first quarter and reflect on what I had done before. I still feel that I have many problems, especially service awareness and attitude. So in the second quarter, I began to change my ideas and attitudes. No matter how difficult customers I face and how wonderful things and requirements I face, I should first maintain a good service attitude and then help them deal with things intimately. If I can't handle it well, I have to negotiate and communicate with them patiently. This is my change and progress in service in the second quarter.
On the professional level, because I didn't lay a good foundation in college, I feel very lack of professional knowledge when I come to practical work, and the lack of theoretical knowledge directly leads to too many mistakes in practical operation. So in the second quarter, I began to make up some knowledge I had learned before about improving the level and ability of banking business. Coupled with my diligent practice in practical operation, my business level and ability improved a lot in the second quarter.
Of course, in addition to these progress, I still have many shortcomings, such as not studying deeply enough, procrastinating in completing the work, etc. I will improve and perfect it in the next quarter.
Section 2 Personal Summary 4
The completion of banking work in the second quarter deepened my understanding of my responsibilities. It can be said that the gains from my work during this period have really given me many opportunities for development. Although I have been employed for more than a year, my previous banking work has been mediocre. Therefore, at the suggestion of my colleagues, I am more serious and responsible for bank work, and won the support of leaders through a good attitude. Therefore, I should summarize my work in the second quarter after I finish my work, so as to better improve my overall quality.
Because of the activities carried out in the second quarter, I also strengthened the publicity in this regard. Every promotion of banking business is an important step in the accumulation of customer resources, so it is natural to do it well. Therefore, when the leaders assign tasks, I will analyze the publicity channels I have mastered, which not only embodies the advantages of banking business, but also plays a role in attracting customers through activities. In addition, we should also consider whether inappropriate words in the propaganda language will cause customers' disgust. Fortunately, I can express myself well in my work and have made achievements in this field. In addition, my performance in business promotion this time is much better than before, which is naturally gratifying.
If you want to achieve self-breakthrough in banking work, it is natural to strengthen the application of basic skills. I need to do it in my work, whether it is a good embodiment of service or an efficient handling of business. Therefore, the window I am responsible for can often perform the duties of bank employees seriously. No matter what doubts customers have, I can patiently answer each other and let them have a comprehensive understanding of banking business before handling it. In addition, I will also deepen my understanding of the types of customers while handling business, so that there will naturally be better ways to deal with the same types of customers in the future, which is not only the accumulation of experience but also the growth of my work in the bank during this period.
Responsible for sorting out files and important documents and exercising my logical thinking ability. Because sometimes it is necessary to check bills and analyze income, it is natural to adhere to a rigorous style. If I make mistakes because of my negligence, it will undoubtedly have a bad influence on the image of the bank. Therefore, while following the instructions of the leaders, I will also consult other colleagues to understand how to handle this kind of work. Although you can solve the problem independently, you should be more careful to ensure that you don't make mistakes in your work. In addition, you should sort out important information to facilitate future work. It is precisely because you attach importance to the tasks assigned by bank leaders that you can do well and exercise your ability.
Compared with the achievements made this quarter, the future career development is what I need to consider. After all, it is difficult to make great progress by always indulging in the achievements of past banking work. I should treat the banking work with an insatiable attitude and get better development through my future efforts.
Section 2 Personal Summary 5
I worked in the marketing department for six months. During the past six months, my leaders and colleagues have given me great support and help, which has enabled me to quickly understand and get familiar with the business I am responsible for, and at the same time have a preliminary understanding of the overall atmosphere and work situation of the company. In the past six months, the leaders of the marketing department have always cared about me and given me many suggestions, and my colleagues have also helped me solve many problems enthusiastically. Let me quickly integrate into this big family. Become a member of the marketing department. The following is a summary of my work in the second quarter:
Job responsibilities At present, my work focuses on:
1, service. I need to deal directly with customers. As a representative of the company, I always remember that my image is the image of the company, so in this job, I always keep this warm and patient attitude to deal with all business. In this process, gradually accumulate experience. It laid a good foundation for me to serve my customers better in the future. In addition to these, I will do some logistics work in the marketing department every day, keep abreast of market trends, obey the arrangement of the leaders, and I can always help if necessary. Finish the work arranged by the leader on time and in quantity.
2, product price management, customer management, specifically including in accordance with the relevant sales management system, to supervise the relevant departments, check the specific implementation, put forward opinions and suggestions; Grasp the real-time market dynamics at any time, and make statistics and sorting out the customer dynamics. Do a good job in customer satisfaction survey and customer evaluation; Inspect, supervise and inspect the sales market;
3. Other work assigned by the leaders. Through the completion of the above work, I realize that an excellent marketer should have excellent management ability, constantly strengthen the service consciousness, always put himself in the other's shoes when something happens, good coordination and communication skills, the ability to find and solve problems in time, the ability to accurately analyze, judge and predict the market, the ability to ensure the timely and symmetrical information of managers, good language expression ability, fluent writing expression ability and strong innovation ability. To improve work efficiency and quality as the standard, and constantly enhance the appeal, cohesion and combat effectiveness of the work.
In just a few months, although we have done some work within our power, there is still a certain gap compared with an excellent market employee standard. I also have a summary of what I did badly:
1, due to lack of experience, short management time and other reasons, although they understand the importance of innovation, they are not sensitive enough to innovation and often do not realize the need to change their practices quickly.
2, due to too little experience, sometimes the handling of related problems at work is always poorly coordinated, and no suitable solution can be found at the moment.
The ability to always put yourself in others' shoes needs to be further strengthened.
In work and life, when communicating with people, the ways and methods of speaking need to be further improved.
I think: it is my premise and guarantee to bravely and correctly admit shortcomings and deficiencies and constantly improve in my future work and life.
The above is a summary of my work in this quarter. I hope the leaders will criticize and correct me. Thank you!
Section 2 Personal Summary 6
20_ In the second quarter, under the correct leadership of the town party committee and government, with the support of the town departments at all levels, and with the joint efforts of the two committees, Gaogou community actively practiced the party's mass line, vigorously promoted the creation of community civilization, and achieved certain results. The work of creating rural spiritual civilization in the second quarter of Gaogou Community is summarized as follows:
First, adhere to economic construction as the center and provide strong material guarantee for the creation of civilized communities.
The development of rural social economy is inseparable from the development of science and technology, which promotes development and strives for development through innovation. In order to promote the better and faster development of the local economy, Gaogou community takes advantage of its geographical advantages, actively develops diversified businesses and continuously expands the collective economy. Relying on village-level party organizations, community party member actively takes the lead in various activities, giving play to the vanguard and exemplary role of party member, continuously increasing farmers' income, and providing a strong material guarantee for the creation of civilized villages.
Second, adhere to the people-oriented principle and strengthen the construction of spiritual civilization.
In recent years, we have intensified the construction of spiritual civilization and put the improvement of people's quality of life in a very important position. Close to reality, close to farmers, earnestly study the implementation outline of civic moral construction, strengthen ideological and moral education, and carry out "Civic Moral Construction Publicity Month" and activities of respecting and loving the elderly in the community in the form of blackboard newspapers, training lectures and cultural and recreational activities, so as to vigorously carry forward the virtues of honesty and trustworthiness and the new social trend of family harmony. Greatly enriched the spiritual life of the majority of villagers, and the social atmosphere was constantly optimized.
We always adhere to the people-oriented principle, take the benefit of the whole village people as the fundamental purpose of accelerating development, focus on solving the problems that the people care about, and constantly expand the coverage of social security.
Third, create a good cultural atmosphere and improve the quality of villagers.
In recent years, Gaogou community has strengthened planning, optimized layout, and strived to improve the quality and grade of rural construction; Insist on strengthening rural transportation, environmental sanitation, greening and other infrastructure construction, beautify the village appearance, and accelerate the pace of rural market town construction; Persist in improving the surrounding environment of villages and optimize the quality of production and life in rural areas; Adhere to the people-oriented principle and improve the overall quality of villagers.
In the second quarter of 20_, at the suggestion of the masses, Gaogou community erected a sun lamp street lamp in front of the village department. Every night, the lights here are brightly lit, and many women spontaneously organize to dance in front of the village department. Everyone used to be here today, and there is no fixed venue tomorrow. Everyone says it's all right now, and finally there is no need to find a venue. Gaogou Community Dance Team also won unanimous praise in the voluntary performance of county cultural organizations.
With the development of production, the improvement of life and the deepening of new rural construction, the spiritual and cultural needs of farmers in our community have been significantly improved. During the slack season and traditional festivals, the masses write and perform, entertaining themselves and enjoying themselves. Farmers go to the fields during the day, sing operas at night, dance yangko and dance in their leisure time, and the spiritual and cultural life of the masses is thriving.
Through various healthy and rich cultural activities, the strong local flavor and the strong spirit of the times are organically combined to further unite people's hearts, stimulate enthusiasm, and strive to build the community into a position for ideological and moral education and a window for spiritual civilization construction.
Fourth, do a good job in social security and create a safe new village.
The comprehensive management of community social security has also been continuously strengthened. First, establish and improve public security and polling organizations, resolve contradictions among villagers in a timely manner, and eliminate various unstable factors in the bud. The second is to set up a full-time patrol team, assign special personnel to patrol at night to find unstable factors and maintain community security and stability.
Five: Actively "prevent drowning" in summer.
After the town party committee and government held a meeting on "preventing drowning", the two committees of Gaogou community quickly conveyed the spirit of the meeting, convened a meeting of the two committees of the community, and set up a leading group on "preventing drowning" with the general party branch secretary as the leader and the other two committees as members, which was fully responsible for the work of "preventing drowning" in the community, formulated a work plan for "preventing drowning" in Gaogou community, and made the work concrete and detailed. At the same time, by inserting the warning sign of "preventing drowning", at present, there is no drowning incident in Gaogou community.
In recent years, under the correct leadership of the superior Party committee and government, with the joint efforts of the "two committees" of the community and the joint participation of the whole village, the civilization creation project of our community has made certain achievements and been fully affirmed by the superior Party committee and government, but we are also deeply aware of the shortcomings. If the work is not standardized and scientific, the economic and social development structure is single and the benefits are not high, and some work is not in place. In the future work, we will definitely sum up our work experience, innovate our work ideas, and strive to build a "democratic, civilized, harmonious and prosperous" new socialist countryside!
Section 2 Personal Summary 7
Unconsciously, I have been in the company for two years, which is also the second anniversary of my real work. From public to private, whether I am myself or the company leader, I should have a confession, open my heart, truly feel and sum up the past, so that I can fully understand myself and better guide the follow-up behavior. Summary is to better understand yourself. I think I am a positive person and a pragmatic person. First of all, I would like to summarize my work in the first half of the year and my personal achievements in the past six months as follows:
I. Main Work Contents in the First Half of the Year 20__
1. Installation and maintenance of China Industrial and Commercial Bank in the first half of the year.
In the first quarter, ICBC/KLOC installed 348 vehicles in October, 65,438 vehicles in February and 365,438 vehicles in March. * * * A total of 787 units were placed. In the first quarter, * * * maintained 38 ICBC vehicles. In the second quarter, ICBC placed an order for 296 units in April, 20 1 unit in May and 300 units in June, totaling 797 units. In the second quarter, with the joint efforts of Electronics and Netac personnel, 135 vehicles were repaired. Over the past six months, 173 ICBC vehicles have been repaired. It is not difficult to see from the above figures that these achievements can not be achieved without the dedication and dedication of employees.
2. Aiming at the problems found in the work of network management center and engineering team and the improvement scheme.
Engineering Group: Some problems have been gradually pointed out in the usual work, and specific improvement schemes have been put forward in the meeting of _ _ _ _ _.
Network Management Center: The problems found in the usual work have been reported to the assistant, and the assistant has put forward the improvement plan for its main problems in the meeting of _ _ _ _ _ _ _.
3. Analysis of the internal situation of the department
Team consciousness. The necessary prerequisite to promote the smooth progress of the work of this department is the coordination and cooperation of all the staff of this department. For example, a comrade in this department occasionally feels uncomfortable at work because of pregnancy, and Comrade Liu offered to help her send a receipt through Sanlu Fortune Plaza.
Work attitude. The weather is getting hotter and hotter, especially since June. The hot weather is a great test for employees, but the attitude of department employees to accept the work remains unchanged. A job is not that I am forced to do it like I finish my homework, nor that I am willing to do it well, but that I try my best to do it and fight for it wholeheartedly.
Executive power, action power. Since the beginning of this quarter, the error rate of project quality has decreased obviously, because the execution and mobility have improved. After receiving the task, I will think about what I want to do in this job. What should I do? Who can help me do it better? Then take action with your own answers. The same work, the same content, but good execution and action will make a high-quality project.
Second, personal achievements and shortcomings.
1, leadership and charisma. Since I was promoted to the position of quality director, I have been cultivating my own leadership, gradually summing up some experiences and methods and putting them into action, and achieved good results. As a young leader, in addition to strictly demanding work norms and standards, you should also try your best to influence employees, motivate subordinates, and let them know that you care about his existence and the company cares about his work, and then employees will try their best to complete the work instead of being forced to accept it and unwilling to do it. Similarly, work efficiency and quality will naturally improve.
2, a good attitude. As a leader, you can't do everything yourself. There will always be something that you are sorry for or feel wronged. I have learned four sessions recently, and treat each other with sincerity. Don't personalize things and let go of your obsession with other people's words and deeds; Express what I want to say directly; No matter what the weather is like, I will keep a good attitude and do everything well. These things have greatly improved my personal accomplishment. Don't care about things you shouldn't care about, and everything starts from the interests of the company. There would be no injustice.
3. Disadvantages:
Remember to discuss the formula of success with your friends, P = P = P=p—i, where P stands for your success, what am I, and I stands for resistance, including face, self-righteousness, timidity, anger, carelessness and so on. The greater the resistance, the less likely it is to succeed. For me, "face" is still a big obstacle to my success, just like dealing with some other people's mistakes, I am embarrassed to say that I think I can handle small things well. Because of the embarrassment of face and urging, it encourages the carelessness of subordinates.
Third, the completion of the work plan in the last quarter
1. Handling and maintenance of abnormal vehicles According to the data of vehicle maintenance in the second quarter of ICBC, this work has been obviously implemented.
2. The management of the problems found and the improvement plan has been gradually withdrawn in the usual work.
3.20 The formulation of the quality target for _ _ _ has been submitted to Hehe Assistant on _ _ _ _ _.
Four. Work plan for the second half of the year
1. Further strengthen the management of maintenance and installation problems.
2. Further strengthen the management of the company's quality control.
3, how to become a qualified leader, to strengthen learning.
Section 2 Personal Summary 8
In the second quarter, with the leadership of the company leaders and the help of my colleagues, I successfully completed the accounting work of the company and achieved certain results. The main work is summarized as follows:
1, correctly perform accounting duties and exercise functions and powers, earnestly study the national financial policies and laws, and be familiar with the financial system; Actively study accounting business, master professional knowledge and master accounting techniques and methods; Love one's job, be loyal to one's duties, be honest in performing official duties, and strictly observe professional ethics; Strictly abide by laws and regulations, adhere to principles, and implement relevant accounting regulations. Won the first place in the standardized inspection and evaluation standard of accounting work of the bureau.
2, according to the financial system and expenditure standards stipulated by the superior, often understand the demand and use of funds of various departments, and take the initiative to help relevant departments make good use of all kinds of funds. In the first half of the year, the company was short of funds, and the financial office tried to ensure the timely and full payment of employees' wages and the implementation of other urgently needed funds.
3. Review all expense vouchers in the work and settle them in time to ensure that all expenses meet the requirements and all accounts are clear and accurate. The use of funds and existing problems, often report to the relevant leaders for instructions.
4, in accordance with the provisions of the annual, quarterly, monthly budget statistics and monthly settlement, be accurate, and timely report to the leaders in charge.
5, all financial documents, timely sorting, binding and preservation.
6. Always contact the comrades in charge of property in various departments and establish necessary procedures to make the property of each unit consistent with the general ledger of the whole school.
7. Cooperate with and urge all relevant units to handle all temporary revenues and expenditures in a timely manner.
8. Guide and help the cashier.
In the past three months, I worked hard and successfully completed the tasks of the company, which was affirmed by the leaders and praised by many colleagues. This is a spur to me. In the following days, I will devote myself to my work with more full work enthusiasm.
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