From the feedback information of readers, it can be seen that junior college students are more concerned about the basic services of the library, such as extending the opening hours, increasing reading seats and adding new books. The opinions and requirements of graduate students are transferred to the literature reference service, such as expanding the interlibrary loan service, providing more convenient conditions for the use of library electronic resources and improving the efficiency of literature delivery service. Teachers pay more attention to the use of electronic resources, and put forward higher requirements for the protection of literature information, such as hoping to increase foreign periodicals, requiring targeted lecture training, and giving full play to the role of subject liaison officers. It can be seen that different readers have different requirements for library reader service.
In order to help readers better understand and use the collection resources, the library holds various training lectures in the library from time to time, including the distribution and utilization of the collection and the use of the library information inquiry system. In order to strengthen readers' information literacy education and improve the utilization rate of literature resources, the library actively adopts advanced technical means and equipment to educate readers. In 2003, the library completed the production of courseware for readers' education, and it has been put into use in the entrance education for freshmen in 2003 and 2004, with more than 7,000 users.