Model essay on business etiquette Part I: Overview of business negotiation and communication
Business etiquette refers to the norms or procedures that business personnel of a company or enterprise should follow in order to shape a good image of individuals and organizations in business activities and show respect and friendliness to their associates. It is the application and embodiment of general etiquette in business activities. This paper discusses the definition, importance, core principles and general business etiquette of business etiquette, so that people can know more about business etiquette.
introduce
With the continuous development of China's economy, China's contact with the world is getting closer and closer, and exchanges are becoming more and more frequent. Domestic business circles and enterprises are facing fierce competition from a large number of multinational companies. It is the wish of all enterprises and businesses to go abroad, let the people of the world know more about our corporate image and make our brand invincible. To deal with the world, you must have the ability of cross-cultural communication. In other words, in this process, we should properly use business etiquette.
Rites come from vulgarity, and vulgarity turns into ritual. Do it in business communication? Restrain yourself and respect others? Only in this way can people communicate more easily and happily. ? Think of others? It is not only business communication, but also the basic principle of normal communication between people. Therefore, learning and using business etiquette correctly is not only the external expression of a person's inner cultivation and quality, but also an art, a communication way or a communication method applicable in interpersonal communication, and a customary practice of showing respect and friendliness in interpersonal communication. To communicate with each other in interpersonal communication, we must master the skills of business etiquette. From a personal point of view, mastering certain business etiquette is helpful to improve people's cultivation, beautify themselves and beautify their lives. But also can effectively promote social communication, improve interpersonal relationships, and help to purify social atmosphere. From the enterprise's point of view, mastering certain business etiquette can not only shape the enterprise image, improve customer satisfaction and reputation, but also achieve the purpose of improving the economic and social benefits of the enterprise.
2. Definition of business etiquette
2. 1 Definition of ancient etiquette
In ancient China? Five gifts? In short, the sacrificial ceremony is a ceremony, the wedding ceremony is a ceremony, the guest ceremony is a guest ceremony, the military ceremony is a military ceremony, and the funeral ceremony is a fierce ceremony. According to folklore, etiquette includes four kinds of life etiquette: birth, coronation, wedding and funeral. Actually, etiquette can be divided into politics and life.
First, the system of laws and regulations concerning political, economic, cultural and military systems is specially stipulated by the government and requires people to abide by it. Politics includes offering sacrifices to heaven, land, ancestral temples, sages of teachers, drinking ceremony in the hometown of respecting teachers, meeting ceremony, military ceremony and so on.
The second is the morality, code of conduct and various formal etiquette spontaneously formed by the public in the long-term social communication process. According to Xunzi, what is the origin of life etiquette? Three books? Namely. The foundation of heaven and earth? ,? The foundation of ancestors? ,? Is it the basis of monarch and teacher rule? . In etiquette, the funeral is the earliest. Funeral for the dead is to appease their ghosts, and for the living, respecting the old and loving the young, filial piety and virtue have become a kind of etiquette.
2.2 Modern etiquette
According to the development law of etiquette and its own function, etiquette has become the code of conduct and norm of self-discipline and respect in social interpersonal communication.
From a moral point of view, etiquette can be defined as people's code of conduct. From the perspective of communication, etiquette is a communication skill in interpersonal communication. From the aesthetic point of view, etiquette is a kind of formal beauty. It is the inevitable externalization of the beauty of human mind.
2.3 Etiquette and courtesy, etiquette, ceremony, instrument
1 Politeness generally refers to the code of conduct that expresses modesty and respect to the person you communicate with through words and actions in interpersonal communication.
Etiquette usually refers to a useful form for people to show respect and friendship to each other in communication situations.
Ceremony is a collective etiquette process in communication activities according to etiquette requirements, around certain themes and according to certain procedures.
Instrument is the embodiment of etiquette in personal external image, including appearance, clothing, posture, expression, speech and so on.
Third, the significance of learning business etiquette
? Learn manners first? Etiquette education is the first lesson in life. Etiquette must be studied, cultivated and trained before it can become people's behavior habits. Every member of society has the obligation and responsibility to learn etiquette.
Inheriting etiquette naturally becomes a member of this nation and group. Once a person's civilized etiquette is cultivated, it will inevitably play an important role in social life.
For an individual, it is unbearable not to learn manners. Learning etiquette can make an individual's words and deeds adapt to his identity, status and social role in social activities. Etiquette is also a measure of personal moral level and education level. For enterprises, it can shape corporate image, spread information and improve work efficiency.
The Core and Principles of Business Etiquette
4. 1 core
The core of etiquette is respect. The word "respect" is the foundation of etiquette and treats others. The first is self-esteem, self-respect and self-love, and care about your image. Secondly, we should respect our profession. I have heard of Taoism, and I specialize in it. Third, we should respect our own company. Three principles of respecting others: accept each other, don't embarrass each other, don't embarrass each other, and the guests are always right. Pay attention to each other, appreciate each other, see each other's advantages and don't correct each other's shortcomings in public. Compliment each other. People who know how to appreciate others are actually appreciating themselves, which is a sign of self-confidence.
4.2 principle
Respect tolerance
Respect is the emotional basis of etiquette. In our society, people are equal. Respecting elders and caring for customers is not only an act of inferiority, but also a tool to show that a person has good personal qualities. ? People who respect others will always respect others, and people who love others will always love others? ,? People respect me a foot, and I respect them a foot? . ? A gift? A virtuous circle is born with such a mechanism. Of course, being polite to others is also a kind of self-esteem. Don't flatter others hypocritically, let alone be rich and attractive. Respect people, do as the Romans do, and respect other people's preferences and taboos. In a word, it is an important principle to respect and be friendly to others.
Tolerance is tolerance, tolerance is tolerance, and tolerance is open-minded. I can put myself in others' shoes, understand others' mistakes, regardless of personal gains and losses, and have a strong sense of tolerance and self-control. China traditional culture has always attached importance to and advocated the moral principle of tolerance, and regarded tolerance of others as a basic virtue of life. Engaged in business activities, but also requires tolerance for others, in interpersonal disputes to maintain an open-minded character or attitude. In business activities, conflicts and misunderstandings are inevitable because of their respective positions and interests. Only by following the principles of tolerance, openness, foresight and understanding can we correctly treat and handle all kinds of relationships and disputes and strive for longer-term interests.
Sincerity and modesty
Etiquette of business people is mainly to establish a good personal and organizational image, so etiquette is not only the purpose of business activities with its forms and means. At the same time, engaging in business activities is not a short-term behavior, engaging in business, paying attention to etiquette, and paying more and more attention to its long-term interests. Only by adhering to the principle of sincerity, focusing on the future, and through long-term subtle influence, can we obtain the ultimate benefits. In other words, if business people and enterprises want to cherish their image and reputation, they should not only pursue the perfection of the external form of etiquette, but also regard it as the sincere expression and performance of business people's feelings.
Modesty is not only a virtue, but also an important condition for social success. Modesty is characterized by approachability, enthusiasm and generosity, being good at getting along with others, being willing to listen to others' opinions and showing an open mind, because it has a strong attraction to people around it and a strong ability to adjust interpersonal relationships. The modesty we emphasize here does not mean excessive modesty, unprincipled compromise and concession, nor does it mean self-degradation. It should be recognized that excessive modesty is actually an obstacle to social interaction, especially in business dealings with westerners, and the performance of unconfidence will make the other party doubt your ability.
4.2.3 neither humble nor supercilious
In interpersonal communication, we should pay attention to the social distance in different situations, that is, we should be good at grasping the emotional scale of communication. As the old saying goes:? A friendship between gentlemen is as light as water, but a friendship between villains is as sweet as water. ? This is not unreasonable. In interpersonal communication, communication and understanding are important conditions for establishing good interpersonal relationships, but if you are not good at grasping the emotional scale of communication, that is, interpersonal communication lacks a moderate distance, the result will be counterproductive. For example, in general communication, be polite and reasonable, but not condescending; That is, warm and generous, but not frivolous and flattering. The so-called moderation means paying attention to moderation in feelings, words and behaviors. Only in this way can we truly win each other's respect and achieve the purpose of communication.
In the specific application of business etiquette, different people are allowed to adopt different specific methods according to different communication objects. But at the same time, it must be emphasized that at the core of business etiquette, that is, respecting the object of communication,
In treating people with courtesy, we must treat all our contacts equally and give them the same degree of courtesy. It is not allowed to treat people differently because of their age, gender, race, culture, occupation, identity, status, wealth and distance. This is the basic requirement of the principle of equality in business etiquette.
General business etiquette
The general etiquette in business activities mainly follows the etiquette principles in daily life. It contains double meanings: first, it refers to one party's politeness and polite gesture towards the other party, and second, it refers to one party's appreciation and respect for the etiquette and customs of the other party.
Etiquette can be divided into government etiquette, business etiquette, service etiquette, social etiquette and international etiquette according to its scope of application. According to different business subjects, etiquette can be divided into public relations etiquette, secretary etiquette, nurse etiquette, traffic police etiquette, teacher etiquette and student etiquette. According to the forms of etiquette, etiquette can be divided into instrument etiquette, speech etiquette, dress etiquette and behavior etiquette.
5. 1 instrument etiquette
The preparatory work before the meeting includes choosing the time and place, preparing the theme, content and agenda of the meeting, and making the meeting plan and objectives. First of all, introduce the humble to the distinguished: the young to the older colleagues in our own company, the junior executives to the senior executives, the customers and unofficial personnel to the official, and the domestic colleagues to the foreign colleagues.
Organization during the banquet: (1) Determine the purpose, name, object, scope and form of the banquet; (two) to determine the time and place of the banquet; (3) send an invitation; (4) ordering food; (5) arranging seats; (7) prepare tableware; (8) banquet procedures and on-site work; (9) Matters that staff should pay attention to.
5.2 Speech Etiquette
It is the least courtesy to look at each other when you speak. You should concentrate on the conversation and don't interrupt each other casually. When talking, both sides should master their own time, and one side should not be dominant. Don't just talk about what others know or are interested in, or talk about individuals and ignore others. Pay attention to let the other person feel your attitude towards the conversation, the requirements for the topic and content of the conversation, and leave room for speech during the conversation.
5.3 Clothing etiquette
Chunqiu clothes
Young and middle-aged men's wear
Young and middle-aged men usually wear suits, tunic suits or jackets when attending business negotiations.
Middle-aged and elderly men's wear
Middle-aged and elderly men should wear suits or tunic suits.
Young and middle-aged women's dress
When young and middle-aged women participate in business activities as negotiators, they can choose suits, sweater coats, suit skirts, cheongsam and other clothes.
Senior women's dress
Suit or skirt is a common dress for middle-aged and elderly women.
Summer clothes
Young and middle-aged men's wear
Young and middle-aged men can wear shirts, trousers or singlets when they participate in business activities in summer, and they can wear singlets and ties on important occasions, or wear short-sleeved shirts and ties under their trousers. The colors are mainly light and monochrome, which can be matched with light plaid or light stripes.
Middle-aged and elderly men's wear
Middle-aged and elderly men participate in business activities in summer, wearing long short-sleeved shirts with trousers or single clothes. Shirts are usually tied in pants and tie.
You should wear a suit and tie on important occasions. The colors are light gray, light blue and beige. Young and middle-aged women's dress
Young and middle-aged women can wear long-sleeved and short-sleeved shirts with trousers or skirts for business negotiations in summer, or
Wear a dress, cheongsam or suit skirt, and choose a suit skirt for important occasions.
Senior women's dress
Middle-aged and elderly women can wear long short-sleeved shirts with trousers or skirts in summer business negotiations, but choose suits and skirts.
5.4 Behavior etiquette
The established rules of foreign gifts are: ① Western society pays more attention to the meaning and emotional value of gifts, and gifts are not expensive. (2) When foreigners give and receive gifts, there are few modesty. When accepting gifts from guests and friends, people in most countries accept gifts with both hands and thank each other. Foreigners pay attention to exquisite packaging when giving gifts. Gifts must be open and generous. Refusing to accept gifts is generally not allowed.
When shaking hands, you should take off your gloves and hat first. Shaking hands takes time. Generally speaking, it takes about 5 seconds. If it takes less than 5 seconds, it will be hasty. If it is held for too long, it will be too enthusiastic. Especially when a man holds a woman's hand for too long, it is easy to cause the other person's defensive heart. Grasp the strength: it is not good to be too light or too heavy, and a moderate handshake will make the other person feel gentle and amiable. When a man shakes hands with a woman, he often just shakes her finger. Grasp the handshake posture and pay attention to the handshake order: between superiors and subordinates, the superior can only reach out after reaching out; Between men and women, after a woman reaches out, a man can reach out and shake hands; Between the host and the guest, the host should hold out his hand first, and then the guest should hold out his hand to shake hands. When many people shake hands, they should be careful not to cross each other, and should wait for others to shake hands before reaching out.
Be prepared when you make a phone call. Pay attention to the time of calling, especially avoid smiling at lunch break or after work, with clear and polite voice and proper greetings. Don't rush to promise things or make decisions on the phone. Take notes on paper while talking on the phone. When a colleague is on the phone, if someone else is talking loudly next to him, it will easily give the company a bad impression. If you have something urgent to talk to your colleagues at this time, it should be in writing.
Six conclusions
From ancient times to the present, China's etiquette norms are the symbol of China's unique civilization and the embodiment of the virtues of the Chinese nation. As a traditional virtue, etiquette has historical inheritance and lasting vitality. Business etiquette is becoming more and more important in China. In the process of transnational operation, who can do as the Romans do or respect each other's manners,
Who can survive better. China's economy is developing rapidly, the strange things are multiplied, the tertiary industry is booming, and business activities are becoming more and more frequent. People also need to learn in business activities, abide by some modern business etiquette norms, be familiar with China's business etiquette, and understand the etiquette and taboos of other countries in the world. As a businessman, before making initial contact with foreign business partners, he should know as much as possible about the business etiquette in the other culture, adjust his etiquette behavior in time, and create a relaxed and happy business environment.
Model Business Etiquette Thesis 2: Business Etiquette Thesis [Abstract] Nowadays, the climax of graduates' job hunting has swept through again. Good personal cultivation and personalized aesthetic taste are very important for a college graduate's job interview, so every college graduate should learn correct professional etiquette and have good professional accomplishment, thinking that this is the first step to a successful job interview.
[Keywords:] college graduates interview clothes
1. Situation
A joint-venture hotel recruited 350 service personnel of various types, and more than 700 previous graduates lined up early with longing for this enterprise? Long dragon? Waiting for the application. At 7: 30, the first visual inspection began in the expectation of many people. A female college student who applied for a job, wearing a jingle and heavy makeup, came to the visual observer in a few words, but the visual observer frowned lightly, but was polite and even said thank you! Female college students understand that this is being eliminated.
A male college student in his early twenties, commanding, is said to know two foreign languages, and is polite and troublesome to treat people? Would you please sit down? This male college student, like nobody's business, sat down with his hips down and his legs crossed, and his whole body bounced leisurely. On this day, after careful visual inspection, more than 700 applicants were arrested. Brush it off? 80%。 When these are considered. Life plate? As a hard condition for hotel recruitment, it is shocking, especially for those applicants who think they are talented and ambitious. Before they can display their talents in the rivers, they have already capsized in this small ditch. Thus, the application etiquette plays a very important role in a person's job search process.
Whether the image of the job seeker is good or bad for the interviewer is related to whether you can step into the society smoothly and find a suitable and satisfactory job. Therefore, it is necessary for graduates to design their personal image before the interview. But not all? Packaging? It works, and sometimes it backfires. So, what problems should we pay attention to in the etiquette and image design of the interview? Next, I will summarize the dress and basic etiquette in the interview.
2 Clothing and dressing up
The first impression of a person's interaction with others is very important, and appearance is the first business card for a person to set foot on the society. When applying for a job, graduates should first pay attention to their clothes and grooming.
Many people think that it is rare to have an interview and they must make a splash, so they buy a lot of fashionable and avant-garde clothes. This is a big misunderstanding. Generally, formal enterprises appreciate traditional conservative formal attire, and they don't have to wear famous brands, just be solemn and decent. Some people don't pay much attention to their clothes and dress too casually. It will also greatly reduce the impression of the recruiter on you. Pay attention to stability and formality when applying for a job. Generally speaking, suits are more suitable. And it must be neat and clean, and pay attention to the size must fit. A larger size or a smaller size will affect the wearing effect. The color of clothes should choose neutral color, pay attention to modernity and grasp the positive direction. Hair should be combed neatly, not messy and not sticky. It's best to pat the shoulder in advance when wearing dark clothes. To prevent dandruff from falling on it, keep your hair shiny.
In addition, we can't ignore the different requirements of different positions. For example, we should pay due attention to fashion when applying for public relations posts, and keep a proper distance from fashion when applying for secretary and accounting posts.
3. Etiquette in the interview process
The etiquette level of graduates in the interview process reflects your personal image such as personality and cultivation. Therefore, please pay attention to the following points during the interview:
3. 1 keep the appointment on time.
Generally speaking, it is best to arrive at the interview site 5- 10 minutes earlier than the scheduled time, and the recruiter must not wait.
3.2 Seating etiquette.
When you enter the examiner's office, be sure to knock at the door until the examiner signals you to sit down. If there is no designated seat, you can choose the seat opposite the examiner to sit down. In addition, pay attention to the beauty and spirit of sitting posture. When sitting in a chair, it is best to sit only 2/3, put your legs together and lean forward slightly.
3.3 the discretion of self-introduction.
When the examiner asks you to introduce yourself, don't repeat the same thing on your resume like an endorsement, which will only make the examiner bored. Explain the key categories in your resume in a soothing tone, such as name, school of graduation, major, specialty, etc. If the examiner wants to know more about an aspect, he can introduce it again.
3.4 behavior. Job seekers should pay attention to their behavior in the interview:
3.4. 1 Pay attention to stand up straight and don't bend over.
3.4.2 Put your hands in the right position and hold them steady. Don't wear a tie, pull out your ears, pick your nostrils, stroke your hair, break your joints, and play with the business card handed over by the recruiter.
3.4.3 It is forbidden to shake and tilt your legs nervously.
3.4.4 Carry a briefcase or wallet with you, and don't hang it on the back of the chair. You can put it next to or behind the chair where you are sitting.
3.5 question and answer etiquette.
Maintaining a positive and confident attitude is the premise for generate to use smart language in the interview. In the interview, you should speak with confidence. When answering questions, try to be as detailed as possible and talk according to the topic of the recruiter. Some examiners will deliberately ask questions that make you feel offended, test how you treat them, and examine your cultivation and ability to cope with changes. You must be calm and not impulsive. It is ok to refuse to answer, but the tone and attitude must be gentle and gentle.
3.6 Leave in time.
Some interviewers end the interview by getting up, while others are useful. I like chatting with you? Such rhetoric ended the conversation. In this regard, our graduates should be very keen and get up and leave in time. When you leave, shake hands with the interviewer, put the chair back in place, and then thank the examiner with a smile.
summary
Carnegie, a famous psychologist and educator, said that success depends on 15% talent and 85% interpersonal relationship. Etiquette is an indispensable link in interpersonal communication. Job hunting is a very important experience and opportunity for individuals. Pay attention to your behavior in the process of job hunting, so as to show your good professional knowledge and accomplishment and take the first step to success. Because the current employer depends not only on whether you have considerable professional knowledge and potential, but also on your performance in front of others, whether you are the talent needed by modern enterprises, that is, whether you have good comprehensive quality. Mastering good job hunting skills and proper public relations etiquette will definitely win more chances of success in the interview. I am glad that I chose the course of business etiquette when I was the last elective course in my junior year. I think it is good for my future work and life!
References:
Modern Business Etiquette university of international business and economics Press Business Etiquette Higher Education Press
Interview etiquette
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