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University help letter
The difference between these two letters lies in their different nature.

Inquiry letter: it is a letter that is often written in daily affairs. For example, if you want to apply for studying in a foreign university or applying for a scholarship, you need to get a form from the university registration office.

Letter of help: A letter of help refers to a letter sent to relevant departments or individuals for help due to difficulties, and the content is the actual difficulties encountered.