Matters needing attention in opening a hotel:
1, the location should be reasonable, the selected place should be suitable for opening a hotel, the place should be relatively open and the flow of people should be relatively large.
2, hotel decoration, to be appropriate, to be novel, to highlight a style, not messy. It should conform to the theme chosen at the beginning.
3. Whether the hotel's marketing is single. There are many hotels shouting slogans and paying attention to marketing, but they can't really do it. For example, the marketing plan does not match the target market, the marketing method is single, and there is nothing to do except various discounts under various excuses. In fact, the hotel has many low-cost promotional activities to choose from, such as providing early arrival/late departure lounge, living points activities, free newspaper service, free air ticket handling fees and so on. , you can also jointly carry out promotional activities with hotel suppliers for mutual benefit. There are many hotel promotions, but they have not formed their own marketing power. Basically, it is to wait for customers to come to the door, and there are many agreed customers. The development of high-profit and high-level individual market is basically zero, and hotel marketing has basically become a link of reception coordination.
4. Whether the hotel service is out of touch with the market positioning. The first is business hours. The business hours of many hotels are determined according to industry practices, but the results are contradictory to the requirements of hotels to receive tourists. For example, the hotel mainly receives group guests, but the business hours are very long, which not only increases the labor cost, but also makes no money; On the contrary, some hotels mainly receive individual business guests, but there is no 24-hour restaurant, so that guests can sleep hungry after returning to the hotel at night. Followed by room facilities. Some hotels mainly cater to individual business travelers, but there are few single rooms. In this way, there is a lot of resistance when selling a house. Because business guests pay attention to privacy and quiet, no matter whether they are in the company or not, they all like to use a room alone. Such guests are fully capable of bearing the high price of a single room, so the hotel is profitable.
5, the department post setting is reasonable. It stands out in the hall. The front hall is the facade of the hotel. Many small and medium-sized hotels with less than 250 rooms have many positions in the front office, including reception, cashier, inquiry and concierge. When guests enter the lobby, there are more staff than guests, which makes the hotel management more difficult. In fact, it is entirely possible to merge positions at the front desk. The receptionist checks in, the cashier registers, and the luggage inquiry is undertaken by the front desk. This is convenient for personnel arrangement and customers. Some hotels think that this arrangement is not convenient for the hotel to monitor the front desk staff, so please ask the manager of this hotel to think carefully: is your management for the convenience of customers or yourself?
6. Does the hotel take the initiative to communicate with the guests? Many hotel managers think that their management is very good, but when asked about communication with guests, they are dumbfounded and confused: Do managers also have to keep in touch with guests? Shouldn't managers keep in touch with guests? Then how do you know what your guests are thinking and whether your operation process is what the guests want? Some managers lost their prestige in the eyes of employees because they didn't take the initiative to communicate with the guests, and the guests felt unreasonable.
7. Whether resources become furnishings. Some hotels have no experience in leisure and entertainment management, and engage in leisure and entertainment facilities simply for the sake of star rating. As a result, they are idle and completely lose the due role of leisure and entertainment resources. In fact, it is entirely possible to form a club by recruiting members, so that the hotel can increase a relatively stable long-term consumer group, which not only increases the profit of the hotel, but also increases the reputation of the hotel and becomes the pioneer of social leisure services.
8. Whether the computer management system is perfect. Many hotels have used computer management systems, but the effect is not obvious. Some hotel managers can't help but smile. First, the choice of software. I wonder why the software used in five-star hotels is also used in three-star hotels, and there is no change. Can three-star management be the same as five-star management? The second is the configuration of the site. Many hotels require employees to remember guests' preferences and names, which is easier said than done. Some hotel guests register at the front desk, and their dining habits and photos will be immediately displayed on the dining screen to remind the restaurant staff to pay attention. And some hotels and restaurants have no terminals or are locked in the office. Can front-line employees have as good memories as computers? Finally, the access control system is far from meeting the needs of hotel management. You can't open the door before the room card expires, and the record of opening the door of the room card is lost, which increases the confusion of work and loses the significance of computer management. Why not make up your mind to customize your own software system? Why not hire a computer maintenance engineer with a high salary? It should be clear which is more important, the management cost of these hotels or the loss of guests.
9, whether there is a quality education system for employees. Many hotels strengthen staff training just to keep up with the situation, and staff training is far from systematic. Pre-job training makes employees eager to try. As a result, when I arrived at the post, I found that it was not the same thing at all, and on-the-job training did not exist at all. The employee was wronged when he made a mistake. Secondly, there is a lack of training for managers, and Bian Xiao suggested establishing training. In other words, employees, foremen, supervisors and managers should be trained step by step and in batches. Of course, the management idea is the same, but the depth is different. Otherwise, the trained personnel will not promote the overall progress, and some will only suffer.
10, whether the services are consistent. In some hotels, today's service is inconsistent with yesterday's service, the service upstairs is inconsistent with the service downstairs, and the service of each employee is inconsistent. How do guests adapt? The staff will also be very tired. It reflects the lack of unified standards and monitoring capabilities in hotel management.
Matters needing attention when staying in the hotel:
1, site selection. Try to stay in a more formal hotel with convenient transportation. Convenient transportation means that the hotel is popular, convenient and safe to enter and exit. Hotels are guaranteed in terms of safety, service and charity. After all, it is a place to spend money, and it is no problem to spend two more money to live well.
2. Don't forget. When staying in a hotel, don't forget to bring your documents, luggage and wallet after check-in, especially when there are many people. If you lose them, it will be very troublesome.
3. Hygiene. When staying in a hotel, it's best not to use the hotel bathtub, just use the shower, because the bathtub is generally not strictly disinfected and is easy to be infected with bacteria, and so is the toilet seat. When using the toilet, please be sure to put a piece of paper on it before using it. Also, please use disposable slippers, towels, cups and so on. When you have packaged disposable slippers. Don't use them many times. Who knows if these items are disinfected and cleaned every day to prevent the infection of beriberi and other diseases? In the same way, it is best to bring your own disposable sheets when you go out.
4. Love. In a hotel, you should use the hotel facilities carefully, because man-made damage should be compensated according to the price, and normal use doesn't matter. For example, when smoking, soot falls on the carpet or bed curtain, and so on.
5. Safety. When staying in the hotel, keep valuables away from the room, take your room card key with you, lock the doors and windows and close the curtains before going to bed to prevent theft and peeping. If conditions permit, write down the location of the safe passage to prevent accidental missed escape opportunities.
6. information. After staying in the hotel, especially when traveling with friends or groups, remember each other's house number or mobile phone number, so as to take care of each other in case of accidents and avoid not getting help. Of course, if you are really unfamiliar or live alone, you can ask the hotel front desk customer service for help if you have difficulties. Here, you will be familiar with the location of the telephone soon after entering the door.
7. visitors. After checking into the hotel, a stranger knocked at the door. Do not open the door easily. You must confirm it again and again. Don't let strangers in casually. If in doubt, you should call the front desk to confirm.
8. location. After staying in a hotel, be careful not to live in a camera blind area or a remote room to avoid accidents, and then you can ask for a room change or a hotel change.
9. ask. Before staying in the hotel, it is best to ask or inquire about the hotel's wind comments and legends to prevent the bad hotel from affecting travel or rest.
10, turn on the light. After staying in the hotel, especially when you are alone, it is recommended to sleep with the lights on. In a strange environment, it will give people a certain sense of security. At the same time, at night, having a light source will facilitate people to walk in unfamiliar environments and avoid bumping into things.