Let's first understand the overall after-sales mechanism.
First, the course fee module
The course fee is 80% of the training and learning fee and 20% of the learning account registration fee.
The cost of psychological counseling course is 70% of the training and learning expenses, and 30% of the learning account registration fee.
After the purchase is successful, we will help you open an account, add study courses, and guide your study after adding a class teacher.
Second, the service guarantee
1. Extended service: Students who are unable to take the current courses and exams agreed in the training agreement for some reason may apply to Mingke for an extension to the next exam. Students are required to submit an extension application to Mingke before the first test day of this exam. Late application is regarded as renewal and extension, which can only be handled once and can only be extended for one year at a time. The extension does not include the latest textbooks.
2. If students fail to pass the current examination after the training of this class, they can apply to Mingke for free network transformation during the service period, but if they need new teaching materials, they need to pay Mingke a supplementary fee for teaching materials.
3. Before the course starts, students who need to transfer the course to a third party for their own reasons can apply to Mingke. After the transfer of the rights and obligations of the students, this agreement will be automatically terminated, and Mingke will sign a new training agreement with a third party separately, and the students will only have one opportunity to apply for the transfer of rights and obligations.
After opening an account, the seller will only accept the refund application under the special circumstances of the buyer. Specific special circumstances can be explained by contacting the school. Baidu searches for Mingke Education official website, and the home page has contact information. You can also directly call 010-5130-0431to contact after-sales service.
Third, the refund instructions
1. The refund amount is based on the paid-in amount (excluding the courier fee and part of the expenses offset by coupons).
2. Refunds need to be mailed back to the textbooks and invoices (the courier fee should be paid by yourself). If the textbook has depreciated, the textbook fee will be deducted. If the invoice has been used for reimbursement or cannot be returned for other reasons, you cannot apply for a refund.
Fourth, the applicable object
Students who have purchased Ming education courses
Verb (abbreviation for verb) refund process
If you meet the refund requirements, you can contact customer service to apply online. When placing an order in Tmall or JD.COM, you can initiate a refund application in the background of Tmall or JD.COM after communicating with the after-sales staff. The working hours of after-sales customer service are 9:00- 18:00 from Monday to Sunday. Mingke Education will refund students according to the original payment method, and will not accept any refund methods other than the original payment method, and will not accept cash refund under special circumstances.
Sixth, warm tips
1. Please confirm whether there is a network and hardware environment for watching videos and live courses before purchasing courses. For users who find that they cannot watch the course after purchase, Mingke Education will not refund the fee.
2. Confirm whether you are qualified to sign up for the exam before purchasing the course. Mingke Education will check with users in advance whether the academic qualifications are qualified. If students deliberately conceal the real situation, they will not pass the exam in the future. Mingke education is not refundable.
3. Mingke Education does not accept the refund of fees caused by students' own reasons. Please forgive me.