Leaders and colleagues: I am a contemporary college student. Today, I want to talk about how I grew up and developed as a college student in this fertile land of Xinhe, and express my personal feelings. At this moment, I was afraid. How can we have advanced deeds? I just did what I should do, what's more, I should do better. Today, I can only say that I shared my experience with my colleagues.

In September, xxxx, I just graduated from college and started working in a credit union. Like many college students who have just left school to go to society, my heart is full of beautiful dreams, and my blood is full of passion for the future, passion for my career, desire for realizing the value of life and desire for success in life. At first, I was assigned to work in an internal savings post, and my leisure gradually made me nervous all day. It was the most painful period in the history of Shagang Credit Cooperative. Enterprise restructuring and the close relationship between the cooperative foundation and the government have also had a bad influence among the masses. The prestige of credit cooperatives is not high. Agricultural Bank of China and Postal Savings Bank seized the opportunity to seize the market and seize the tourist community. In that year, the deposit growth was negative, but the Agricultural Bank of China increased by140,000. Postal savings have also increased by more than 8 million, and almost all good account opening units have gone to the Agricultural Bank of China. At this time, I saw someone worried about the operating difficulties of Shagang Credit Cooperative. He is trying to help Shagang Credit Union. His director, Comrade Wang Yuwen, is almost exhausted. I was on duty with him. Seeing that he sleeps well, I often toss and turn. Get up in the middle of the night to smoke. Sometimes I talk with him almost all night about the challenges we face, how to open up a new situation in our work, how to create a new business environment, how to achieve business goals, and how to increase employees' income. What impressed me the most was that he made me clear about the correct outlook on life and values, where the struggle in life began and how the value of life was embodied. What educated me most was that he instilled in me the service concept of credit cooperatives: service is the core of competition. In my impression, he never preached with empty words, but quoted a wide range of materials. From his extensive knowledge, I saw shortcomings. From his high sense of responsibility and mission, I have established a sense of responsibility and mission; From his professionalism, I made clear the direction of struggle; From his business philosophy, I proved the purpose of service first. I made up my mind to use the three-foot counter as a platform to show the elegance of contemporary college students, as a window to show the image of Shagang Credit Cooperative and as a window to show the spirit of Hai 'an Credit Cooperative.

Today, I have successfully fulfilled my original promise, the service of Shagang Credit Cooperative has been greatly improved, and my personal image has been well received by customers, colleagues and leaders through service. For more than three years, I have been thinking carefully about how to do a good job in counter service, and through continuous summary and improvement, I have explored a set of effective service methods.

First of all, to do a good job, you must have high quality. Good personal quality is to provide services to customers with excellent business skills through your knowledge, your work, your treatment of people, your rich personal connotation and so on. My computer skills are not an expert in the whole system, but I pay attention to the consistency and coordination of actions in business operations to ensure that customers enjoy beauty in the right situation. This is an opportunity to show customers their personal abilities, and it is also a good opportunity to establish the image of credit cooperatives. It is a high-quality embodiment of the polite and generous second reception to customers and a civilized and high-quality service. I think the first thing is the deep feelings, not the blunt words and formats. My clients feel at home when they come to me, which shows high quality. The third expert speaks jargon. To do this, it is necessary to extensively learn knowledge, deeply understand problems, and master all financial products operated by credit cooperatives. There is a business owner who needs to verify 500,000 yuan to open a basic deposit account in our agency. However, this money is inconvenient to carry in Nantong and the current savings passbook is only available in Hai 'an. I gave her a lot of ideas and finally solved the problem with Jinqiao Card. Being in charge of business and able to speak, he changed the backward concept of credit cooperatives' service means, indicating that high-quality staff service can not only shape their own image, but also show the good image of the whole credit cooperatives.

Touching your customers is the inner throb and the sublimation of emotions. Touching customers must first be diligent, kind and creative. Being moved by the spirit of thrift and serving customers with a mentality can move customers. Every customer who comes to the credit union to save money has worked hard and accumulated the money. Every time I receive their money, my heart rises and I admire them very much. There is a customer named Liu Guoxing, who is in the bean products business. Go to work for the first time every day. He deposited 65,438+0,000 yuan. Broken coins are like this every day, and I never bother to take them away when I save a certain amount. I also blame him for saving money as "noodle soup". Every time I come, I am always caring and attentive. It is not easy for people to make money. I have to deliver these bean products to several nearby towns before midnight. He works much harder than I do. I was moved by him to serve him. After a few months, he was deeply moved by me and felt very sorry. In addition to praising everyone's good service to our society, he also took the initiative to contact students. Italian friends came to our agency for business and introduced many new customers to our agency. Secondly, caring for customers and others is a good moral cultivation, not to mention caring for customers and caring for rice bowls. Usually pay great attention to details in work, such as a towel in summer and a cup of boiling water in winter. The rainy and snowy days remind us to take the initiative to talk with our customers about where our children go to school, how the elderly are, and how their income is this year, so as to narrow the distance with our customers. In the second half of last year, a customer came to our bank to withdraw money. By understanding that this customer's children have poor grades in Grade Two of Qutang Middle School, they want to spend money. Excuse me, teacher I think it is not easy to earn some money in the countryside, so I contacted my friends in Qutang Middle School to help solve the problem and help customers. At the end of last year, the customer deposited all the due deposits of Agricultural Bank of China into the credit cooperative one after another.

Into the hearts of customers, quality service is actually heart-to-heart communication. Go into customers' hearts and recommend financial products from customers' needs, so as to truly capture customers. This requires listening to customers' suggestions and accumulating more information in the usual service. In the specific service, actively cater to customer psychology, especially for some old customers, large families and excellent customers, set up reasonable storage for them and carry out appropriate family financial management for them. As far as education savings are concerned, customers don't understand that I am cautious when I first contact them. Objectively speaking, setting reasonable deposit term, monthly deposit amount and zero cycle have attracted many customers. Now, education savings have become the first choice for old customers. It also lies in the improvement of service methods. For example, an old customer named Wang Baolai opened a small supermarket every two or three months and suddenly didn't come. I took the initiative to visit at noon and found that 2000 yuan was full of broken coins. He said he was afraid of waste, so I reassured him. It took more than two hours to complete the 2000 yuan broken coin and keep it. Shao Wencheng, the owner of gas station, has a great demand for one-dollar coins. It's a pity that you often come to my place to exchange money. I will go to other banks to exchange money. When I know this situation, I will take the initiative to send the change to his home. In the long run, he has become a loyal customer service, which comes from sincerity. Only through caring service can we enter the hearts of customers and establish a long-term and stable customer base of credit cooperatives.

Provide value-added services to customers. Value-added services extend the scope of services and never forget to solve problems for customers. Due to the continuous updating and improvement of the settlement method, the accountants of township enterprises do not understand the new settlement method. When handling the settlement business, the voucher does not know how to standardize the filling of the seal, and dare not endorse or fill in the payment password. I always take the initiative to help them, explain clearly and demonstrate well.

Over the past three years, I have made small achievements in my work, which is the result of constant encouragement from leaders and colleagues. Director Wang Yuwen always talks about service at every meeting. Every time a customer gives feedback about improving service quality, he never forgets to come back and encourage me: "Xiao Bing praised you in front of me today!" All this has given me great encouragement, so that I can't repay my leadership without wholeheartedly investing. For more than three years, I have devoted myself to my work. Work overtime after work every night. I am the first to eat, and I am the first to work hard. I take the lead in archives construction. Last year, I took over the burden of building roads and bridges between Shagang and Nanmo, but the cash truck could not transfer money. I had to rush to Nanmo Credit Union. Rain or shine, I rush to run every day. Not only do your own job well, but also help other colleagues to do their job well together, especially in business communication. At work, I actively introduce good methods to colleagues, carefully help inexperienced comrades improve their operational skills, and help them improve their business level and overall service quality together. During holidays, I often take some time to visit our customers and ask them to talk about their needs and improve their work.

Hard work has been richly rewarded. At the same time, all kinds of businesses in our society are booming. At the same time, he was elected as an advanced individual of the county association for two consecutive years. This time, I was recommended as an advanced individual of the provincial association. Chairman Ma and other leaders of the Association also affirmed and praised my work on different occasions. I am deeply disturbed. As an ordinary employee, I have only achieved a little, but I have been so loved by the leaders. This will be a great motivation for my future work.

Leaders and colleagues are a lucky generation. This is a once-in-a-lifetime opportunity. Facing the fiery career, young people are flourishing, their hearts are surging, their values are reflected, and their will to struggle is also very strong today. Success and enjoying the scenery of life begin from the first step, realizing that today's opportunities are rare, and the future glory needs wisdom and sweat, shouldering the mission of advancing into the future.

I modified it myself. What are you proud of in Ganzhou Bank?