first

Every educational consultant should fully understand the characteristics of his institution, lay a good foundation and do a good job in basic skills before making a telephone call back. That is, the summary of advantages.

If we can't know our courses or teachers well and introduce the characteristics and highlights of our institutions, it will be difficult for us to establish a good impression on our parents immediately, that is, "if we want to do a good job, we must sharpen our tools first."

second

When you call back, you must be polite, enthusiastic, generous, neither supercilious nor supercilious, with a formal tone and a certain softness, and gradually adjust the communication atmosphere easily.

The first telephone call back must be very clear about who the target customers are, and then deeply understand their needs and how they evaluate the value of teachers and courses, make a summary of notes, and make a targeted second telephone call back next time.

essay

The second and subsequent telephone call-back communication should be carried out more naturally with the feeling of making friends with parents. Strengthen parents' familiarity with themselves, so as to further effectively introduce the renewal or signing of the bill in detail.

Article 4

If parents talk about high prices or other topics, in order not to make the conversation awkward, they can take all the responsibility on themselves and say, "Well, mom, Ma Dongmei, the reason why you have such thoughts or worries is because I didn't make it clear to you in advance."

For some off-topic parents (parents who don't care about making up lessons, or parents whose children are already studying day after day), we should give full play to the advantages of guiding children, affirm and praise students to a certain extent, gradually introduce the concept of learning from family education and parents' sense of responsibility, and bring the topic back to the point.

Article 5 After the call is connected: 1, you should identify yourself first: "Hello! I'm Jing, and I'm interested in learning speeches and signing bills. I'm sorry to bother you. Used to eliminate distrust of parents. There must be some polite words: can I keep you for a little while? 3. State the purpose of this call simply and clearly. Let parents know why you called him, and effectively understand the attitude of customers. (If some parents die, don't lose heart and go to the next one, remember, quantity is quality) 4. Make an appointment for parents to communicate face to face.

5. Conclusion For parents who are easy to communicate: Thank you. You can call me at any time about your child's study. My phone number is XXX. By the way, I add WeChat. Now that WeChat is more popular, it is more convenient to contact WeChat. Ok, let's stop here. It's really nice to communicate with you. I hope to improve my child's grades as soon as possible. ......