Communication and coordination skills are basically required, and communication is a very important factor in the workplace. Good communication and good communication results can often make this job better. Let's learn the basic requirements of communication and coordination ability.
Basic requirements of communication and coordination ability 1 First, communication and coordination ability is the basic requirement of building a service-oriented government. The primary role is to help citizens clearly state and realize their public interests, rather than trying to control or control society. It can be seen that the service-oriented government is not a closed bureaucracy above the society, but must focus on the needs of citizens and provide them with high-quality and efficient services.
Second, the ability of communication and coordination is a necessary prerequisite for scientific and democratic decision-making. The survival and development of an organization depends on scientific decision-making. The process of decision-making, in a sense, is the process of transforming information into action plan. Any organization's decision-making is inseparable from information, and accurate, complete and timely information is the basis of scientific decision-making.
Third, the ability of communication and coordination is a necessary way to improve interpersonal relationships. Henri fayol, a famous French management scientist, emphasized in his book Industrial Management and General Management that it is necessary to maintain and maintain the unity, cooperation and harmonious relationship in the collective, especially the relationship between people. Behavioral science also attaches great importance to interpersonal relationships in production, and believes that one of the responsibilities of leaders is to be good at listening and communicating the opinions of subordinates, and to coordinate the friction and opposition between the working relationship of formal organizations and the personal relationship in informal organizations, so as to make the organization harmonious and orderly.
Fourth, the ability of communication and coordination is the need of building an efficient government. Efficiency is the principle that any organization design must follow. Barnard believes that organizations at all levels of society are a cooperative system, that is, a system composed of people who cooperate with each other. The balance of organizations is inseparable from the balance between formal organizations and informal organizations, as well as the balance between individuals and groups. The balance of an organization is the premise of eliminating the centrifugal force of members to the organization and improving the efficiency of the organization.
Basic requirements of communication and coordination ability 2 methods to improve communication and coordination ability at work: four foundations of communication
The basic mentality of communication is caring. A good communication mentality should overcome the "three selves", that is, "selfishness, ego and arrogance". If a person is in a bad mood, it is difficult to communicate with others. We only care about what others say, not what others say.
The basic principle of communication is meticulous. Only by caring for others carefully can we have an emotional basis for communication. To this end, we should pay attention to three aspects: paying attention to each other's pain, paying attention to each other's situation and paying attention to each other's needs.
The basic requirement of communication is initiative. If both sides don't take the initiative, they can't communicate. When one side actively expresses and the other side actively gives feedback, communication will be smooth.
The basic principle of communication is respect. Respect includes self-esteem and other respects. Self-esteem: self-esteem and self-love, care about your image; Respect one's profession; Respect your organization. He respects: it is common sense to respect customers; Respecting superiors is a bounden duty; Respecting colleagues is the duty; Respecting subordinates is a virtue; Respect for all is education. To respect others, we must do it, accept and value others, and praise others when appropriate. Accept and value each other, even if the other party is not difficult, don't embarrass each other, appreciate each other, look at each other's shortcomings, and don't correct them in public; People who praise each other and appreciate others are actually appreciating themselves, which is a sign of self-confidence.
Basic requirements of communication and coordination ability 3 methods of communication and coordination with colleagues
A correct understanding of the importance of communication and coordination is the premise of doing a good job in the office.
Communication and coordination refers to the relationship established by two or more groups through the exchange of symbols. This relationship regulates various activities in order to achieve common goals, and guides the division of labor and cooperation between organizations and staff, mutual cooperation, and synchronous and harmonious completion of tasks. In organizational coordinates, the office is like the intersection of two coordinate axes, which undertakes the functions of executing various instructions and information, decomposing and transmitting, comprehensive feedback and communication. Office communication and coordination work is to make the communication between the office and external personnel, the emotional connection between leaders and subordinates, and the rectification work between the controller and the controlled object be coordinated purposefully and orderly.
1, communication and coordination is the "coagulant" that makes the organization a whole.
Every party and government organ, enterprise and institution is composed of several people, dozens of people or even thousands of people, and organizing daily activities is also composed of many specific tasks. Because of the different status, interests, growth experiences and abilities of individuals, the understanding and information of organizational goals are also different, which makes it possible for individual goals to deviate from the overall goals of the organization, or even run counter to them completely. For example, at present, the office staff in some units are not aware of their own participation, and the idea of active communication and coordination is indifferent. At work, they simply think that the office is just the "microphone" of the leader and the "orderly" of sorting out materials, which runs counter to the requirements of the times for the office to participate in government affairs, manage affairs and improve services. Therefore, the overall goal of the organization is only the "curtain on the wall" in such units. In addition, contradictions of one kind or another will inevitably arise between the whole and the part of anything, especially in modern organizations. Barnard, a famous management scientist, believes that "communication is a means for members of an organization to link together to achieve common goals". Relevant data research shows that 70% of the mistakes in management are caused by poor communication and coordination. So, how to ensure that the overall goal of the organization is achieved with one heart and one mind? This requires communication and coordination, so that individuals, departments and departments can exchange views, unify their thinking and understanding, and consciously cooperate to complete various tasks, thus ensuring the realization of organizational goals.
2. Communication and coordination is the basic way for leaders to motivate subordinates and realize their functions.
The leader of an organization, no matter how superb his leadership level is and how effective his management methods are, must tell his subordinates his intentions and ideas and understand their ideas. Lu Zhi, a famous figure in the Tang Dynasty, believed that "the upper feelings are not up to the lower feelings, and people are confused; People will be suspicious if the feelings of the lower class can't reach the upper class; If they doubt, they will not accept their sincerity, and if they are confused, they will not listen to instructions. " How to ensure that superior leaders don't doubt subordinates and subordinates don't feel confused, so as to realize leadership functions smoothly? According to the theory of leadership environment, a leader is a person who understands the wishes of his subordinates and takes corresponding actions to formulate and implement various plans to meet these wishes, while what subordinates see from the leader is a person who realizes his own wishes or goals. These "purposes", "seeing" or "understanding" all need basic tools and ways of communication and coordination, and only in this way can the enthusiasm of subordinates be improved. As the saying goes, "Know yourself and know yourself, and fight every battle". As an office worker, only by fully realizing the importance of leadership and communication and coordination can we do a good job in the office.
3. Communication and coordination is the bridge between the office and the whole organization and the external environment.
No matter the offices of government agencies or enterprises and institutions, they must have various contacts with the public and other organizational departments. He must adjust his policies according to the established laws and regulations and the people's requirements and assume his due social responsibilities. Sometimes there are conflicts between the public and departments. When there is a conflict, it is often necessary for the office to undertake or take the lead in handling it, coordinate the relationship between them, and make other departments actively participate in or support cooperation to solve and calm the conflict.
Communication and coordination permeate all aspects of office work. As the office staff in key positions, they must fully realize the importance of communication and coordination, and regard communication and coordination as an important work in the office. Only in this way can the overall work of the organization run efficiently and the task be successfully completed.