In long-term life insurance contracts, insurance companies usually need to deposit a certain amount of liability reserve in order to fulfill their contractual responsibilities. When the insured requests to cancel the contract or surrender the insurance for reasons within the insurance validity period, the insurance company will return the balance of the deposited liability reserve minus the deduction for cancellation to the insured according to the regulations, which is the cash value of the policy.
The insured brings the insurance policy, ID card and bank card to the customer service center of the insurance company to surrender.
Normal surrender: Surrender beyond the hesitation period is regarded as normal surrender. Normal surrender generally requires the applicant to apply for termination, and the life insurance company shall refund the cash value of the policy within 30 days from the date of receiving the application. The cash value of a policy refers to the amount that can be returned when the life insurance contract is terminated or surrendered.