First, collect basic information such as education and training contracts (if any), payment vouchers (if any), receipts and invoices. To prove that the education and training contract does exist and the educational institution does charge fees;

The second is to summarize the reasons, analyze the advantages and disadvantages, consciously and emphatically collect the evidence materials of the reasons for the refund, roughly estimate the amount to be refunded, and achieve legal and reasonable rights protection.

I. Consultation

Negotiation, that is, actively communicate with educational institutions about the refund of fees. Generally, it is difficult to start, and the effect is not good. Educational institutions often refuse or delay for various reasons.

Second, pay attention to the main points

1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, which will be ineffective and waste time.

2. In the process of negotiation, we should have substance in speech, reason and argue with reason.

3. In the process of negotiation, we should grasp the pain points and key points, such as false propaganda, unqualified qualifications for running a school, collection of private accounts, non-invoicing, and K 12 off-campus training teachers without teacher qualification certificates.

4. Consultation and complaint should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes the money will be refunded immediately after receiving a subpoena from the court.

5. Rejecting the so-called in-process procedure requires approval and waiting for the leader to come back. Usually these are excuses.

Third, complaints.

Complaints, mainly for the specific violations of laws and regulations of training institutions, report to the relevant administrative authorities and ask for handling.

The effect of complaints varies from place to place and from person to person. Many institutions may push you out, asking you or suggesting that you go to other institutions or go to court to file a civil lawsuit. So, don't expect too much from complaining. If the relevant staff is willing to make a phone call to the educational institution for you, this is already a good effect.

1, the education and training contract, the educatee or trainee belongs to the consumer, so you can complain to the Consumers Association about related issues.

2. Refuse to refund the fee and directly report to the Education Bureau (if you get a school license, you will generally handle it; If an educational institution has not obtained a school license, the Education Bureau can ignore it and consider the Industrial and Commercial Bureau)

3. False propaganda, which generally falls within the purview of the industrial and commercial department (Market Supervision Administration).

4. Running a school without a license, general education institutions are managed by the Education Bureau, vocational education, and may also be managed by the human resources and social security departments.

5, no invoicing, private account collection, tax evasion, this is managed by the local taxation bureau.

6, there are also many consumers will find news media exposure, which is also a very effective way. However, due to the disputes related to the refund of education and training contracts, it is a long-standing social problem and has always been highly concerned. I wonder if the media will still be interested.

Four. lawsuit

Litigation is to bring a lawsuit to the people's court. This method is the most effective and feasible, but the time cost and economic cost are high.

In practice, due to the small amount of education and training contracts, it is difficult for lawyers to charge fees, and the probability that the parties entrust lawyers to defend their rights in litigation is low. The average consumer may be unwilling to initiate proceedings because the time cost of prosecution is too troublesome.

1. You can go to court without a lawyer. Generally, there are various templates in the court filing halls all over the country. Write a reference complaint, copy the relevant evidence materials, and submit it.

The lawyer's fee is not very expensive, so don't worry. If the refund amount is 65,438 yuan+0,000 yuan, the court will accept the case in 50 yuan.

3. In the case of litigation, the general principle is that the plaintiff needs to sue the defendant in the county people's court where the training institution is registered (or where the class is held).

4. If you don't have time on weekdays, you can also prepare materials and mail the relevant materials to the court. Now many courts have also opened online filing.

5. Litigation is the basic way to solve disputes. If the legitimate rights and interests are infringed, consumers should dare to file a lawsuit. Many cases may be settled as soon as they enter the proceedings.