Chapter 1: Overview of window construction.
According to the spirit of the document Notice of the Provincial Agriculture Committee on Printing and Distributing the Implementation Plan of the Theme Practice Activities of "Creating a Window Service Unit Satisfied by the Masses" (No.1 13), our office insists on improving the service level, promoting the implementation of the work, and enhancing the relationship between the party and the masses as the main line, and creating a window satisfied by the masses as the starting point. The relevant information is hereby notified as follows:
First, the main work in the early stage
In order to deepen the creation of "mass satisfaction window service unit", our bureau has taken a series of solid and effective measures to promote it.
First, widely publicize and launch, and improve ideological understanding. In order to improve the city's agricultural cadres' understanding of creating a "window service unit that the masses are satisfied with", our bureau issued the Implementation Opinions on Deepening the "Six Grasps and Six Evaluations" and striving for Excellence in the city's agricultural economic system (Nong [20113] No.65438) and the Notice on Printing and Distributing the Service Specification of Rural Agricultural Economic Window (Nong [
The second is to formulate an implementation plan and clarify the responsibility for creation. In order to implement the creation work, our department set up a leading group for the creation work with the main leaders as the team leader, defined the division of responsibilities of personnel, and formulated the creation work plan. According to the requirements of our office, the township management stations set up working groups accordingly, formulated service standards, and signed employee creation contracts.
Promise, the operation mechanism of urban creation is fast and effective, and the creation work is organized, planned and step by step.
The third is to improve various systems and establish a long-term mechanism. In the creation activities, the city's economic management station pays attention to the system construction, takes the establishment of a long-term management mechanism for agricultural and economic work as the top priority, and establishes and improves the institutional learning system, work target responsibility system, post responsibility system, unit internal management system and accountability system respectively. When the Party was founded, Dainan Town of our city formulated 26 systems in 8 categories, which basically managed people and handled affairs according to the system.
The fourth is to strengthen the window construction and pay attention to the image of agriculture and economy. In order to create a first-class service environment, 35 townships in our city have adopted one-stop window service and set up agriculture-related service halls, of which 8 townships have complete facilities and outstanding hardware conditions; All 397 staff members of the city's economic management station are listed for posts, and 70 are in party member Xianfeng Gang; All township service halls are equipped with a schematic diagram of staff division of labor, main work processes, various work (service) systems and service commitments, polite expressions, etc. , and set up a service hotline and complaint box.
The fifth is to carry out regular supervision to ensure the creation effect. In order to ensure the creation effect, our office conducts regular and irregular inspections on the creation work, and guides, summarizes and publicizes the creation, progress and achievements of the hardware and software of each management station. Summarize and comment on the internal management, work efficiency and work completion of the management station, investigate the service attitude, service quality and service effect, actively grasp the information, find out the shortcomings, and ensure the overall image of the agricultural economy system.
Second, the results achieved
After half a year's establishment, the work style, work ability and work efficiency of the city's agricultural and economic system have been further improved.
1, which accelerated the change of ideas and significantly improved the service quality.
First, service awareness has been strengthened. Focusing on the main line of the municipal party committee and the municipal government's work of "accelerating the pace of transformation and upgrading and building a well-off society in an all-round way at a higher level", the awareness of serving the overall situation, serving the development, serving the masses and serving the grassroots has been further improved. The second is to strengthen the construction of service platforms. Further strengthen the construction of supporting facilities, improve service functions, and enhance the image of agricultural and economic services. The third is to change the service mode. Thanks to the window service, topic selection service, "1 10" telephone service and "zero distance" service, the service means are further enhanced, the service content is further broadened and the service quality is further improved.
2. Team building has been strengthened and working ability has been significantly improved.
After carrying out the activities of striving for Excellence and striving for the satisfaction of the masses, the awareness of the purpose, overall situation and responsibility of agricultural and economic staff has been continuously enhanced, showing a positive atmosphere and striving to be a model for learning, and their comprehensive ability and quality have been significantly enhanced. The first is to improve the ability to implement work. It not only improves the sense of responsibility and dedication to work, but also enhances the ability and skill of execution. The second is to enhance innovation ability. Can adapt to the new situation, study new situations, solve new problems, creatively carry out work, create new highlights, make new features and achieve new results. The third is to improve the overall coordination ability. Fully mobilize and give play to the enthusiasm of all parties and increase joint efforts.
3, promote the efficiency construction, work performance improved significantly.
In the first half of this year, the city's agricultural and economic system focused on mechanism innovation, strengthened the work of agricultural and economic functions, innovated the working mechanism, realistic the working measures and refined the working links, further improved the management level of rural "three-capital", further strengthened the supervision of farmers' burden, and further standardized the rural land contract management. The achievements made in the construction of township management stations have also been affirmed by the city, township party committees and governments. In the first half of this year, the city's Agriculture and Industry Management Station, Dainan Town Management Station, Daduo Management Station, Zhouzhuang Management Station and Zuohong Management Station were selected as "Top Ten" municipal institutions in xinghua city and "Top Ten" township institutions in xinghua city respectively.
Chapter II: Summary of the activities of establishing community health service centers that satisfy the masses.
In the activity of striving for Excellence, our hospital always takes people's health as the starting point and the end result. By deepening medical reform, improving medical quality, optimizing service level, strengthening health education and other means, combining with reality, highlighting key points, paying attention to actual results, fully learning from the successful experience of studying and practicing Scientific Outlook on Development activities, and striving to be a "health guardian" according to the overall requirements of the activities and the main contents of "five good and five leading". Taking the activity of "Three Good and One Satisfied, Three Than Three Bright" as the carrier, focusing on the establishment of a model community health service center, carefully designing the activity carrier, highlighting the creation characteristics, and achieving six combinations, actively guiding party member to strive for Excellence in the practice of promoting the scientific development of hospitals, promoting social harmony, serving the masses and strengthening the construction of grassroots organizations, and achieving certain results. In June this year, it was commended by the Party Committee of the County Health Bureau as "striving for the first place, giving priority to grassroots party organizations". At present, we should continue to consolidate the achievements and deepen the connotation of the activity in the final stage of the activity of striving for Excellence. The development is summarized as follows:
First, the hospital branch:
Among the 76 employees in this hospital, there are currently 24 employees in party member (including 1 1 person employed by our hospital, 2 on loan, and retired 1 1 person), preparing for party member 1 person, 2 on party building training, and advanced employees/kloc-0. In addition, four party member organizations of the Red Cross Hospital are all in this branch.
Second, the main work
(a) learn to mobilize
In order to further carry out the work of "striving for Excellence", the Party branch of our hospital made careful arrangements, set up a leading group for striving for Excellence, and formulated a feasible implementation plan and activity plan according to the Notice of Chongqing Municipal Health Bureau on Printing and Distributing the Implementation Plan for the Activities of Grassroots Party Organizations in Chongqing Health System and the spirit and requirements of the documents of the county party committee and county health bureau. Second, do a good job in ideological mobilization. Since May, 20 10, the hospital has held three staff mobilization meetings, and many party member mobilization meetings attended by all party member and party member. The deputy secretary of the branch made a mobilization report and put forward specific measures, requiring all party member to actively participate in the "striving for excellence" activities, and everyone rushed to the top. Third, carry out theoretical study activities in a down-to-earth manner. In combination with the theme activity of "Learning from Bethune and Being the Guardian of People's Health" and the activity of studying and implementing "Several Guidelines for Honest Politics of Leading Cadres in party member", party member employees were organized to seriously study articles on Party history, party constitution, serving the people and commemorating Bethune, which further improved the hospital's understanding of the importance, necessity and urgency of the activity.
(two) around the "five advanced party branches", "five outstanding party member" standard requirements, to carry out various activities in a down-to-earth manner as the carrier, and comprehensively carry out the "striving for Excellence" activities.
1, actively carry out publicity work and strive to create an atmosphere for activities. In order to create an activity atmosphere, our hospital has adopted various forms and channels to carry out activities publicity, such as opening columns, distributing publicity materials, holding rural doctors' meetings, and holding community health lectures. Published bulletin board 10, published more than 10000 newsletters, and distributed nearly 10,000 publicity materials.
2, earnestly carry out the branch, party member promised to honor the assessment, the implementation of the branch and party member signed a "letter of responsibility for Excellence", through monthly publicity activities, combined with the "five outstanding party member" assessment indicators, and earnestly do a good job in the evaluation work. A total of 6 party member in our hospital were commended as "excellent * * * party member" by the Party Committee of Guixi Town and the Party Committee of Health Bureau, and 2 advanced party workers, among whom 4 party member attended the Party Congress of Guixi Town.
3. Actively carry out a series of party building activities to celebrate July 1st. The main contents are as follows: (1) carried out the selection of advanced individuals within the party, established 1 advanced departments through one lecture, two evaluations and three open democratic evaluations, and selected five outstanding party member (Apollo, Yao, Lu Daoqin); (2) Develop two new party member (Hehe) on schedule, and do a good job in training new party member and activists; ③ Continue to carry out the activities of "party member, Young Volunteers", organize volunteers to carry out on-site physical examinations for the elderly in the community, organize New Year's Eve parties, celebrate the National Day, nurse's day and other activities to motivate employees to make positive progress and enhance hospital cohesion; ④ Carry out the activities of "Poor Workers-Wu Fei", 50-year-old poor party member, and "Three Diagnoses and Three Deliveries" in the community to offer love to the needy groups. ⑤ Carry out one-on-one assistance activities for progressive workers in party member, help young workers to enhance their concept of party spirit, and keep consistent with the CPC Central Committee in guiding ideology and behavior.
4. Carry out the party member brand appearance activity of "Building party member's image and showing party member's elegant demeanor", announce the evaluation results of the branch, party member's commitment letter and party member's "One Talk, Two Comments and Three Publicity" activity on the publicity column, and strive for advanced posts, wear party emblem's appearance service, establish party member's image and accept the supervision of the masses. along with
This will improve the ideological quality of party member people, further improve the quality of medical services and promote the construction of spiritual civilization in hospitals.
5. Adhere to the correct orientation of employing people and build a contingent of high-quality cadres. Improve the personnel appointment system, and appoint party member, who has outstanding work and ideological performance, as the head of three key positions and departments in combination with staff voting. 1 People were dismissed because of their irresponsible work, poor service style and great reaction from colleagues and patients.
6, to carry out the party spirit education of workers, the implementation of the "one talk, two comments and three publicity" work conference. In the celebration of the "990" anniversary of the founding of the Party, all employees were organized to carry out knowledge training of the Party, and a knowledge contest of the Party was held. Six young employees and six party member freely formed six groups and awarded the top three prizes and encouragement prizes. Through the party class education and the regular meeting of department directors, we not only learned the basic knowledge of the party, but more importantly, further improved the ideological understanding of workers, corrected the motivation of joining the party, and established the ideal and belief that people should have and the correct world outlook, outlook on life and values.
7. Continue to establish demonstration community health service projects. First, set up a professional group, focusing on community residents' health household survey and filing, free physical examination, chronic disease management, health education and other work. , and combined with the requirements of creating a health county, hold 1 lecture on community health knowledge every quarter to improve the formation rate of health knowledge and behavior of residents and students. Second, responsible doctors and neighborhood committees carry out pairing assistance activities and provide medical and health services on a regular basis.
8, combined with the political review, to carry out the "quality service window" activities. Carry out self-examination and self-correction activities such as accepting "red envelopes and kickbacks", and lead and related
Department personnel have honest conversations, set up medical ethics supervision team and complaint handling office, and formulate labor discipline system. The members of the hospital supervision team regularly supervise and guide the internal civilized and honest medical practice, urge and improve in time when problems are found, and report them to the unit for handling. In the past three years, five people were punished, and eight cases of violation of discipline were investigated, involving 1 1 person-time and party member 1 person-time, with a total fine of 25,000 yuan, which severely warned the staff of the hospital.
9. According to the health performance wage reform policy, closely around Scientific Outlook on Development, combined with the activities of striving for excellence, establish a hospital performance reward and punishment mechanism, and earnestly carry out the supervision of clinical essential drugs and antibiotics. According to the monthly disciplinary assessment of individual departments, the workload, service person-times, patient satisfaction and violation of discipline are completed. Boldly use the performance reward and punishment system, follow the principle of distribution according to work, fairness and justice, increase the gap between performance rewards, form a glorious atmosphere of "love and dedication" and "lazy politics and private filling" in hospitals, and effectively curb the spread of unhealthy trends. Stimulate the enthusiasm and motivation of medical staff in the hospital to "learn advanced, correct medical ethics and repair medical ethics".
10, the whole hospital launched the "advanced model" selection activity. In order to publicize the humanitarian spirit and professional demeanor of excellent medical workers, constantly improve the overall quality of staff, vigorously carry forward the industry style of "being enthusiastic about patients, being conscientious and responsible, and striving for perfection in technology", actively advocate the industry spirit of "loving their posts and being willing to contribute", and constantly promote the healthy development of all work in our hospital. The annual appraisal and selection was carried out, and through the recommendation of employees and departments, the staff meeting voted by secret ballot, resulting in outstanding departments and individuals, and three departments were selected as advanced departments in the past three years.
Chapter III: Overview of the construction of administrative (convenience) window service platform of district health supervision office.
This year, with the guidance and support of the health administrative department at a higher level and the health supervision institution, we will unswervingly implement the policy of administration according to law, strict law enforcement and enthusiastic service, continue to improve formulation and construction, and further standardize law enforcement behavior.
First, establish the service tenet and strive to carry out the standardization construction of satisfaction stations.
Our hospital organically combines the evaluation of political style, the promotion of solving the "seven difficulties", the establishment of a satisfactory station with professional ethics, the construction of a clean and honest party style and the establishment of a satisfactory grass-roots station, carries out various forms of ideological education, study and training activities for employees, correctly handles the relationship between strict law enforcement and enthusiastic service, and takes further standardizing the law enforcement behavior of supervisors in our hospital as the key work of administrative law enforcement, standardizing work efficiency, improving service quality and satisfying the masses.
Strengthen employee learning and training, actively commend the advanced, establish a sense of collective honor and personal awareness of striving for Excellence, and obtain honorary titles such as district-level civilized units, five good party grassroots organizations in health system, and home of advanced employees.
Deepen the efficiency construction, work style construction content and work operation mechanism, combine with the reality, firmly establish the service concept of serving the people wholeheartedly and the interests of the masses are no small matter, based on, facing and serving the grassroots.
Second, standardize and improve the system construction, and the code of conduct is well-founded.
Systematically clean up the administrative licensing items at the same level, implement the 10 health administrative licensing items, stop the implementation of norms, and explicitly cancel the examination and approval items. In the process of administrative licensing, in strict accordance with the provisions, earnestly perform their functions and powers, and carry out health supervision according to law.
We will fully implement the post responsibility system, AB post system, service commitment system, first inquiry responsibility system, dereliction of duty investigation system and one-time notification system, and constantly improve the "Regulations on the Administration of Health Permit Issuance in District Health Supervision Offices" to further standardize the administration of health permit issuance. A series of related systems such as hearing system of administrative license, filing system of major administrative license, statistical method of administrative license and publicity system of administrative license have been formulated, and the implementation procedures of administrative license have been stipulated from the aspects of acceptance, examination, decision, license period, hearing, change and cancellation. Health licensing work is standardized, efficient and convenient.
The third is to continuously deepen the implementation of one-stop service and establish a good image of the government.
Reform and deepen the way of administrative licensing to improve work efficiency. Since 2004, the one-stop service model has been introduced to further improve the examination and approval system of centralized acceptance, active audit, time-limited completion and unified certification. The registration center received nearly 30,000 staff members. A total of 3,387 hygiene licenses were issued and replaced, including 2,946 food hygiene licenses, 437 public place licenses and 4 radiotherapy licenses.
It has provided more open, transparent, convenient and efficient services for the society and has been well received by superior leaders and the masses.
1, quality service comes first. In the work, pay attention to standardize the words and deeds, etiquette and norms of the staff. The accreditation window and functional departments consciously use civilized language to achieve three services. (that is, greetings, questions and answers, and delivery); Think of what the masses think and worry about what the masses are anxious about. All staff members are familiar with their own work and business, accurately answer the inquiries of management peers and answer questions. It also provides a model text of the application form for administrative licensing matters, a guide to handling permits, and a license framework. Free; For matters with complicated approval procedures, the accreditation center actively contacts and coordinates with functional departments such as the district industrial and commercial sub-bureau and the environmental protection sub-bureau, and reminds relevant clerks to master and understand the accreditation procedures in time to prevent clerks from running away.
The accident happened because the road was empty. It has been fully affirmed in many unannounced visits by superiors and mass questionnaire surveys. Due to remarkable achievements, the accreditation window was awarded the title of "Women's Demonstration Post" and "District Youth Civilization".
2. Open green channels to serve special groups. For the disabled, the elderly and those with low education level, provide full-time escort or agency services, and reduce the relevant accreditation fees for those who meet the prescribed conditions. Often take the initiative to extend working hours to apply, accept and issue certificates for the masses.
The issuance and renewal of health permits for farmers' markets are often handled centrally. In order not to affect the normal work order, they all use weekends to work overtime to do special things, emergency affairs and difficult relief. The work is careful and meticulous, and it is error-free and has been appreciated and praised by the marketing manager.
During many unannounced visits to perform their duties and the State Council Office for Rectification in the State Council, all the staff of our office can abide by the working system, fulfill their duties, serve warmly and conscientiously, and have no bad records.
3, simplify the work link, convenient for the masses. In accordance with the principles of standardization, high efficiency, enthusiasm and convenience, the supervisor will voluntarily go to the site to complete the preliminary hygiene audit within 5 working days after receiving the application for hygiene license, provide professional guidance services, issue certificates that meet the hygiene requirements, and timely issue hygiene licenses to those that do not meet the hygiene requirements after rectification and acceptance.
Actively cooperate with the activities of creating a national civilized city and a provincial-level demonstration civilized city, and carry out on-site office acceptance permission, review and delivery of nearly 1 000 copies to more remote towns and villages, which greatly facilitates the people to do things and makes positive contributions to the construction of a new countryside and a new quality of life demonstration area in this area.
Nowadays, each of our supervisors has a new understanding of rights, services and responsibilities when performing their duties of supervision and law enforcement, and a good atmosphere of code of conduct has been formed. As long as the requirements for management colleagues are reasonable, we can do it and we will try our best to meet their needs.
In the future, we will continue to do a good job in administrative licensing, embody the public services provided by modern government to citizens in the form of hall facilities, standardized operation and humanized service, strive to achieve the work goal of high level, efficient operation and high quality service, and truly establish a good image of serving the government, a responsible government and a government ruled by law.
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