Education is of course a service industry, but students and parents should not regard themselves as the object of service.

If we insist on comparing the school to a hotel, students and parents are not customers who come to eat, but the ingredients purchased by the hotel from the food market. What really comes to dinner is the government that pays for education.

Besides, this restaurant in the school has no menu. The only thing customers (government) want to eat is ingredients.

Although it is a bit exaggerated and cruel, the actual situation is similar.