Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 30 The state shall listen to the opinions of consumers and consumer associations when formulating laws, regulations, rules and mandatory standards related to consumers' rights and interests.
Thirty-first people's governments at all levels should strengthen leadership, organize, coordinate and urge the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers and perform their duties of protecting the legitimate rights and interests of consumers. People's governments at all levels should strengthen supervision, prevent the occurrence of acts that endanger the personal and property safety of consumers, and promptly stop acts that endanger the personal and property safety of consumers.