In daily life and work, job responsibilities are used more and more frequently, and job responsibilities mainly emphasize the work that should be done within the scope of work. How to formulate job responsibilities is appropriate? The following are the job responsibilities of the shopping guide I have carefully arranged for reference only. Welcome to reading.
Job responsibilities of the shopping guide 1 1. Abide by the company's rules and regulations and complete the assigned goals and tasks.
2. Attend the regular meeting and morning meeting of the company or department according to regulations and requirements. Deduct 1 point every time you don't participate without reason.
3. Stick to your post, don't be late, don't leave early, don't be absent from work, and ask for leave. If you arrive late and leave early for 3 times, you will be deducted 1 point, and if you are absent from work, you will be deducted 1 point.
4. Dress according to regulations, and standardize appearance and work card. Do not dress according to the regulations or gfd, work card is not standardized. Found deduction 1 minute.
5, responsible for the management of regional health and cleanliness, do clean and tidy without stains. Hygiene and cleanliness can not meet the requirements, 2 points each time.
6. Ensure that the samples and decorations in the management area are complete without loss or damage. If the sample ornaments are lost or damaged and are not found in time or the responsibility is unclear, 2 points will be deducted each time.
7. Welcome guests and see them off according to the etiquette requirements. Can't meet the requirements, deduct 1 minute.
8, familiar with commodity prices, grasp the characteristics of commodity materials, performance, structure, etc. 2 points will be deducted if the business is unfamiliar.
9, patiently answer customer questions, service in place. Error deduction 1 point.
10, the customer order items are clearly and accurately filled in. Deduct 2 points for each mistake.
1 1. Cooperate with the front desk to complete order entry, deposit and collection. Deduct 2 points for each mistake.
12. Keep customer records. Deduct 2 points if there is no customer record.
13, feedback the best-selling, slow-selling and out-of-stock information in time, and deduct 1 point if it is not reflected in time.
14. Actively participate in the publicity and promotion activities organized by the company. If you don't participate without reason, 2 points will be deducted each time.
15, complete the work temporarily assigned by the superior.
Job responsibilities of shopping guide 2 1. Go to work on time, clean up the environmental sanitation of your work area, keep your gfd and polite language, and serve every customer of the company wholeheartedly.
2, unconditionally accept the supervision of the superior, mutual respect and love between colleagues, help each other, closely cooperate to complete daily work and other tasks.
When you see customers entering the store, you must take the initiative to open the door for them and extend greetings. You should be kind and natural, and strictly demand yourself to maintain the brand image.
4. Be familiar with the specifications, models, features, selling points, prices and uses of all products of the company. For new and exotic products, such as customer needs, contact professionals to reply to customers at the first time, and it is strictly forbidden to say "I don't know" to customers.
5. Make a good record of each customer's information, make clear their customer's service status and after-sales installation, be able to reply to customers anytime and anywhere, give timely feedback if there is any problem, track the processing results and reply to customers until the other party is satisfied.
6. Strictly implement the confidentiality system, and it is strictly forbidden to disclose the company's business secrets and customer consumption information. 7. Treat all kinds of customers equally, observe their purchases visually and be ready to help them at any time. We should introduce products to customers realistically and convey correct and accurate information.
8. Don't watch mobile phones or other things unrelated to work during office hours. No chatting, no laughing loudly. You are not allowed to neglect your work, neglect customers or argue with them.
9. Seriously complete other tasks assigned by superior leaders.
Job responsibilities of a shopping guide 3 1. The shopping guide must abide by the rules and regulations of the shopping mall. If there is any violation, the company will deal with it according to the rules and regulations after the mall handles it. When there are no customers, all shopping guides should be in the right position and don't chat with other counter staff.
2. The shopping guide should pay attention to gfd, wear work clothes and work cards during working hours to ensure that the clothes are clean and tidy, and it is not allowed to make noise and fight in the shopping mall.
3. It is not allowed to receive visiting friends or talk about private affairs in the store during working hours.
4. The shopping guide shall not be absent during work.
5. The shopping guide should put the interests of the company first, obey the work arrangement, be serious and responsible, work hard and cooperate with each other, and it is forbidden to rob customers.
6. Learn and master certain sales etiquette and skills.
7. Use your own shopping guide skills to fully promote furniture products and do a good job in sales.
8. Maintain a good service mentality, create a comfortable shopping environment, actively and enthusiastically receive customers, recommend products to customers, and help customers make appropriate choices.
9. Use various sales techniques to create an atmosphere in which customers participate in the store, improve customers' desire to buy and increase the turnover of the store.
10, through your service, show a good company image to customers and improve the company and brand awareness.
1 1, receive every customer attentively, and accomplish our sales target together with managers and colleagues.
12. When negotiating with customers to buy, it is not allowed to argue with customers and buy or sell by force. If the dispute cannot be resolved, report to the department manager for resolution.
13. When selecting, customers should actively introduce relevant products to customers, be enthusiastic and sincere, seek truth from facts in the introduction, and patiently answer customers' questions.
14, to provide quality service for every customer.
15. When there is a problem with the goods, report it to the department manager in time, and the department manager should solve it in time without delay.
16. Handle customer complaints in a timely and proper manner, collect customers' opinions, suggestions and expectations on furniture stores, and feed them back to the company to help the company improve its business strategy and service level.
17. Collect competitors' products, prices, markets and other information, and feed it back to the company to provide reference for the company's business decision.
18. Track the target customers by phone regularly and persuade them to buy products.
19, use it when answering the phone, make records and report to the manager in time.
20. Maintain the image of the exhibition at any time to ensure a good image of the exhibition hall.
2 1. Fill in the sales contract and customer files carefully.
22, continuous learning, master product knowledge and sales skills, improve sales ability.
23. Shop assistants should have team spirit and assist colleagues to receive customers when necessary.
24. The company encourages employees to actively participate in the company's decision-making and management, and welcomes employees to put forward reasonable suggestions on the company's affairs and development.
25, improve safety awareness, strengthen the sense of responsibility, to ensure that the goods are in good condition during business hours.
26. Abide by the company's various management systems, conscientiously implement the company's various business strategies, and successfully complete all the work assigned by superiors.
27. No matter how busy you are, you should put customers first. Nothing is more important than receiving customers.
28. Holidays are not allowed on Saturdays, Sundays and legal holidays, and should be arranged by the company.
29. Obey the work arrangement of the superior leader.
30. All employees shall keep the business secrets of the company and shall not disclose them.
Job responsibilities of shopping guide 4 Job title: shopping guide
Direct supervisor: store manager
Job description: Maintain the image of the exhibition hall, receive customers attentively, and achieve the sales target.
Direct responsibility:
First, receive every customer attentively, and complete the sales target with the store manager and colleagues.
Second, provide quality service for every customer.
Third, follow up the target customers by phone regularly to persuade them to buy products.
Fourth, do a good job in the pre-sale, sale and after-sale of customers;
5. Call back on time (within one week of delivery) and the customer has made a deal;
Six, patiently handle customer complaints and complaints, and make complaints records;
7. Obtain and feedback competitor information, customer information and other information;
8. Maintain the image of the exhibition hall at any time to ensure a good image of the exhibition hall;
Nine, fill in the data record form;
Ten, actively put forward constructive suggestions to the manager;
Eleven, have the responsibility to protect the scene items;
Twelve, strictly abide by the code of conduct in shopping malls;
Thirteen, complete the inventory of goods on schedule, and provide accurate data;
Job responsibilities of shopping guide 5 Female shopping guide Beijing Ayou Beidou Clothing Co., Ltd. Beijing Ayou Beidou Clothing Co., Ltd., Ayou Beidou 1, responsible for clothing sales and customer relationship maintenance;
2. Experience in women's clothing monopoly or shopping mall sales; Give priority; 、
Distributed near Beijing, I look forward to your energetic, confident and enterprising joining Ayou ~
Job responsibilities of the shopping guide 6 1, responsible for training the sales knowledge and skills of the shopping guide and improving the quality and professional level of the staff;
2, responsible for the formulation and implementation of practical performance appraisal mechanism, reflecting the distribution principle of more work and more pay, rewarding diligence and punishing laziness;
3. Responsible for employees' gfd, professional etiquette, attendance and discipline;
4. Responsible for team building: understand and care for employees, create a relaxed, harmonious and positive working atmosphere for employees, attach importance to ideological education and advocate corporate culture.
Job responsibilities of shopping guide 7 shopping guide/home consultant (Shenzhen Red Star Macalline) Guangzhou Shiweiguan Furniture Co., Ltd. Guangzhou Shiweiguan Furniture Co., Ltd., Shiweiguan, Shiweiguan Requirements:
1, aged 22-35; High school technical secondary school education, more than 3 years working experience.
2. Experience in furniture, real estate, home furnishing, soft decoration and handicraft sales is preferred;
3. Have strong sales ability, love sales work, be enterprising and dare to challenge high salary;
4. Excellent fresh graduates (college degree or above) can be admitted.
Job responsibilities:
1, responsible for the daily product sales of the store and spreading the brand concept of the company;
2. Provide customers with professional opinions and suggestions on furniture collocation;
3, responsible for maintaining the store display effect, establish customer information files.
Promotion direction:
1, professional promotion (if the performance meets the requirements, you can buy shares in the company's storefront and hold shares in the storefront)
Horizontal development: trainee property consultant-junior property consultant-intermediate property consultant-senior property consultant-gold property consultant (promoted once every six months)
2 management direction
Vertical development: primary home consultant-store manager-brand general manager-enterprise shareholder.
Job responsibilities of a shopping guide 8 1. The shopping guide is responsible for in-store sales and should actively complete the sales plan according to the company's regulations.
2. Publicity of brand culture, promotion of in-store activities and promotion of goods.
3. Establish customer files, pay regular customer visits, develop brand members, and publicize member preferential activities on holidays.
4. Be responsible for the hygiene and cleaning, goods safety and daily maintenance of equipment in the store.
5. Do a good job of handover every day, and conduct in-store inventory at the end of each month to ensure that there is no difference between inventory and physical objects.
6. Keep the merchandise display in the store clean and beautiful.
7. The morning shift personnel should turn on the lighting and office facilities in the store every day after arriving at the store, and do a good job of cleaning up as required.
8. The night shift personnel should manage the power supply and electrical switch before coming off work, and lock the doors of warehouses and shops.
9. Fill in the sales daily report carefully and upload the report of the previous day after opening it every morning.
10. Packaging the goods purchased by customers according to the company's requirements. The packaging should be beautiful, strong and easy to carry.
1 1. Direct stores should carry out cashier work according to the company's regulations and carefully issue cashier receipts to ensure that the accounts are clear and there is no difference.
12. Responsible for the warehousing and delivery of goods. Warehousing goods should be packed neatly to avoid damage and should be handled with care. It is forbidden to pile up other articles and personal articles in the warehouse.
Business discipline:
1. Personal calls are not allowed in the business area during working hours, and the mobile phone should be set to vibrate or mute at work. ( 1)
2. Eating, chewing gum and storing food are prohibited in the business area. (2 points)
3. Don't lean on the shelf and take other standing postures that affect the appearance. ( 1)
4. Chatting, laughing, slapstick and other behaviors that affect the sales order in the store are prohibited. (2 points)
5. Empty posts and string posts are prohibited during business hours. If you go out, you should explain the situation and the time of going out to the manager, and you can leave only after the manager allows you. (3 points)
6. It is forbidden to fight or quarrel with customers. (expulsion)
7. Smoking is prohibited during working hours. (expulsion)
50 yuan was fined more than three points.
Job responsibilities of a shopping guide 9 1. Abide by all rules and regulations of the company.
2. Keep the area clean and tidy, and ensure that the ornaments are placed neatly and orderly.
3, familiar with product characteristics, quality, structure, materials, code, etc.
4. Check whether the commodity price tag in this area is accurate at any time.
5. Have a comprehensive and in-depth understanding of similar commodity information in the responsible area and enrich your professional knowledge.
6, check the quality of goods in this area at any time, if there are any quality problems and damage, should promptly notify the manager or manager.
7. Timely report to the store manager (Panyu manager) the unsalable goods and out-of-stock goods in this area.
8. You can't just promise the customer a clear delivery time, which will be arranged by the store manager. In case of special circumstances, you can report to the higher authorities.
9. Be responsible for inspecting, cleaning and packaging the goods sold.
10, call the customer back within the time specified by the company.
1 1. Records shall be kept after receiving customer complaints, and after-sales service shall be notified in time.
12. When you receive a customer complaint, you should be enthusiastic and patient to calm the customer's mood, and lead them to the office to inform the after-sales or the store manager to handle it.
13, consciously strengthen business study, participate in company training, and improve sales skills.
14, timely reflect the company's thoughtless or unreasonable places, and do not talk privately. Disputes in the process of work shall not be said in front of a third party.
15, caring for and uniting colleagues, striving for progress.
16. Submit a written summary (including shopping guide skills, product knowledge, product comparison among peers and relevant personal opinions) to the store manager (Panyu store manager) at the end of each month.
17. Matters not covered in this responsibility letter shall be subject to other rules and regulations of the company.
Job responsibilities of the shopping guide 10 1. Maintain good cooperative relations with major beauty institutions and understand the consumption needs of customers in various stores;
2. Provide necessary professional knowledge training for employees of beauty institutions to improve their sales skills;
3. Communicate the company's sales policy and bring the latest and most cutting-edge styles, sales terms and skills;
4. Assist cooperative beauty institutions in product inventory, distribution, replacement and maintenance;
5. Complete account recovery and product inventory.
Job responsibilities of the shopping guide 1 1 1. Do a good job in the daily hygiene, product reset, equipment safety inspection and maintenance of the exhibition hall.
2. Obey the work arrangement of the superior leader.
3. Do a good job in the pre-sale and sale of orders and follow up after-sales service.
4. Tracking of target customers.
5. Proactive, constantly learn and master product knowledge and sales skills, and improve their own quality.
Job responsibilities of the shopping guide: 12 1. At work, you should keep the posture of service etiquette, be full of energy, smile and take the initiative to nod to customers entering the store.
2. Do a good job in the daily hygiene of the store, and replace and replace goods, ornaments, glass, bedding, etc. , and check the equipment security.
3. Take care of the items and accessories in the store. If there is any loss or damage, compensate according to the price and guide the manager.
4, 6 take responsibility
4. Obey the arrangement of superior leaders.
5. Do a good job in order tracking before, during and after sale.
6. Fill in the customer input data sheet every day and hand it over to the manager in time.
7. Proactive, continuous learning, mastering product knowledge and sales skills, and improving their own quality.
8. Intentional customer tracking service
9. One-to-one service, one-stop service before, during and after sale. What you can handle, you can handle. If not, you can go with the maintenance technician.
10. Give a unified voice to customers who blow goods, and give a reply after consulting the manager. Do not reply to the customer's delivery time without authorization, so as not to cause unnecessary disputes.
1 1. Model, specification, color, size, delivery date, etc. If you want to fill in the products neatly in the order, you should deliver the goods yourself. For orders that have not been delivered one month after the delivery date (except for calls from customers due to unfinished decoration), the detention fee 100 yuan will be deducted.
12. If the customer changes the order of delivery date, the delivery date will be changed according to the notice received on the same day, and comments will be made.
13. If the goods are available in the store, be sure to carefully inspect the goods and confirm the model and no quality problems before delivery.
14. If customers complain about quality problems and need to repair or return goods, they must apologize first, and then provide after-sales service according to the prescribed procedures.
15. If you encounter after-sales service matters within your authority or normal handling procedures cannot be solved, you must report to the manager or general manager in time.
16. The deposit shall not be less than 20%. If the customer is not enough at that time, he must inform the customer to come back and make up the payment before reporting the goods, except in special circumstances.
17. All gifts must be registered in the "Gift Registration Form".
18. In the process of solidarity and mutual assistance, customers must be well received, and impatient language, expressions and actions are not allowed; No matter how busy you are, you should put customers first. There is nothing more important than receiving customers. You must never argue or discuss anything with your colleagues in front of customers.
The job responsibilities of the shopping guide are 13 1, and the supervisor is the store manager, who is responsible for and accepts his leadership;
2. Responsible for the daily cleaning and hygiene of the store, and keep the store clean and tidy;
3. Responsible for cleaning and adjusting the samples every morning to ensure that the samples are clean and beautiful;
4. Responsible for replacing damaged labels and POP posters every morning;
5. Be responsible for the shopping guide of customers entering the store, and be enthusiastic and meticulous. Be sure to make customers feel at home;
6. Negotiate business within the scope authorized by the manager and introduce it to the manager at an appropriate time;
7. Give the price within the scope authorized by the manager, and report it to the manager when the price cannot be lowered;
8. Be responsible for billing customers and not giving credit to any customers;
9. Be responsible for checking whether there is a shortage of samples before work every day, and notify the warehouse;
10, responsible for checking whether there is any missing publicity materials before work every day and informing the manager to fill in the missing information;
1 1. Assist community promotion, home improvement designers, engineering and other departments to do a good job in reception and shopping guide;
12. Complete other tasks temporarily assigned by the manager.
Work items of shopping guide:
(A) grooming norms
1, dress: uniform clothes, badges, generous clothes and neat clothes;
2, make-up: the female clerk should make up properly, beautiful and generous, not heavy makeup;
3, appearance: the hairstyle is bright and stretched, natural and dignified, leaving no strange hair;
4. Manner: the standing posture is natural and correct, the body is elegant, and the behavior is decent;
5, mental outlook: full of energy, sweet smile;
6. Keep full of enthusiasm, energy and good mood. If you are in a bad mood, adjust it in time;
7, the body has no odor, after eating spicy and irritating food, you should keep your mouth clean to minimize adverse effects;
(2) Self-inspection items before going to work every day
1. Wash your hair frequently, keep it clean and tidy. If it is longer than your shoulders, tie it at work.
2, the face needs light makeup, at least lipstick, but not heavy makeup.
3, nails should not be too long, keep clean.
4. Keep the uniform clean and tidy, iron the shirt and keep the neckline and cuffs white all the time.
5. Wear socks at work, trousers and socks in autumn and winter, short skirts and one-piece flesh-colored stockings in spring and summer.
(three) the shopping guide is responsible for the cleanliness of the store.
1. Specialty stores must be kept clean at all times, and dirt and dust are not allowed in their storefronts, shops and warehouses (shelves).
2. The manager shall organize the implementation of the cleaning and hygiene work of the store.
3. Before and after work every day, the responsible area facing the street (or corridor), the floors, windows, containers and other places that need to be cleaned in the store should be thoroughly cleaned as required, so that any place is bright and dust-free.
4. The daily inventory time is a thorough cleaning time for the hygiene in the store. After the inventory, we should thoroughly clean the hygiene in the store.
5. After the cleaning work is completed before opening the store every day, spray an appropriate amount of air freshener when taking over the night shift.
6. Shop signs and street glass should be thoroughly scrubbed with detergent once a week.
7. When using sanitary tools, keep them out of the reach of customers' eyes and clean the tools.
(four) responsible for the management of the store display.
1, the main products and best-selling products should account for at least 70% of the exhibition area of the store;
2. The display of new products and concept products should account for more than 20% of the display area of the store, and be displayed in a conspicuous position in the store as a highlight to attract customers;
3. The display of obsolete products and unsalable products shall not exceed 10% of the store display area, and the price shall be clearly marked and marked with eye-catching price tags;
4, display decorations should be cleaned and replaced regularly, and there should be no dust and no pendulum for half a year;
5. The display of the simulation room should be changed regularly to maintain the best-selling and most distinctive product display;
6. The manager is responsible for organizing the replacement and display of samples.
(five) responsible for the management of the store model.
1, there should be a special person in charge of the model distribution of the specialty store, and the newly arrived models should be put on the shelves as far as possible;
2. The samples should be neat and beautiful, and the labels must be uniform.
First, specification;
3. Products with the same specifications should be placed in the same area as far as possible and staggered according to the color depth;
4. Non-engineering customers are not allowed to send boards, and the distribution of samples must be approved by the manager;
5. The distribution of samples should prevent them from falling into the hands of competitors;
6. Store personnel are strictly prohibited from selling samples for display in the store;
7, the replacement of samples should be complete, to avoid color difference and ruler difference;
8. After the daily business, check whether the samples are in short supply or damaged. If there is any shortage or damage, notify the warehouse to issue a bill for sample replenishment.
(six) responsible for the management of propaganda tools.
1. display stand: it should be kept clean and hygienic to ensure its normal use. If there is any problem, it should be repaired and adjusted in time.
2. promotional gifts should use sparingly and not waste. If there is a shortage, it should be replenished in time.
3, Huxing brand should be hung in a more eye-catching place in the ceramic tile simulation room, pay attention to keep it clean and hygienic, and replace it in time if it is damaged.
The national flag should be hung on the ceiling, and the ceiling should not be too high. Ordinary people can't reach it, but the visual effect is good. The flag should be kept clean and replaced in time if it is damaged.
5. Banners should be hung in conspicuous places, kept clean, and replaced in time if damaged.
6, light box, X box should be kept clean, clear and complete picture, reasonable placement.
7. Atlas, leaflets, folding pages, etc. should be stored in a fixed way, distributed in a controlled way, and cannot be wasted. Large atlas cannot be distributed to ordinary customers. If it is damaged or in short supply, it should be replaced or supplemented in time.
(seven) the etiquette reception standards for shopping guides.
1, standing posture should be waist and chest, eyes looking straight at the guests.
2. Smile when talking with customers and answer in clear and concise language.
Don't make faces and talk about customers behind their backs. Whether customers buy or not, they should be polite, not cynical and not complaining.
4. Items handed to customers should be presented with both hands. For articles with words, the words should be aligned with customers to facilitate their reading.
5. During working hours, chatting, swearing and swearing are not allowed. It is forbidden to read newspapers, sleep, eat snacks, listen to headphones and do personal things.
6. Respond to customers' requirements quickly. If you can't handle it yourself, you should report it to your superiors in time and don't go it alone.
7. Try to provide customers with warm, thoughtful, reasonable and satisfactory services, and do not quarrel with guests.
Job responsibilities of the shopping guide 14 1. Receive customer consultation, understand customer needs and sell quickly;
2. Be responsible for keeping commodity sales records, making inventory and reconciliation, and completing various sales statistics as required;
3. Complete daily business work such as incoming goods acceptance, shelf display, replenishment, return and loss prevention;
4, do a good job in the area of health and cleanliness;
5. Complete other tasks assigned by the superior supervisor.
Shopping guide 15 Job responsibilities 1: Basic job requirements
1, the shopping guide should go to work on time according to the regulations;
2. Shopping guides need to be energetic, enthusiastic and cheerful at all times and will not be affected by personal emotions;
3. The mobile phone of the shopping guide should be set to vibrate or mute, and personal calls are not allowed, and personal affairs are not allowed during office hours;
4. Receive customers appropriately, do not argue with customers, and report problems that cannot be solved immediately;
5. During working hours, employees are not allowed to chat with each other, whisper to each other or leave their jobs without authorization;
6. The shopping guide should keep abreast of the market trends and market information, so as to be able to cope with it when selling to customers;
7. The shopping guide shall abide by professional ethics, and shall not steal or maliciously slander the goods, and be responsible for the goods and customers;
8. The shopping guide should obey the management of the mall and abide by the regulations of the mall.
Second: gfd
The original job responsibilities of shopping guides in shopping malls have relatively high requirements for shopping guides gfd. The shopping guide should wear uniform work clothes, dress neatly and cleanly, and the work label should be kept face up at all times. Female shopping guides must put on makeup before going to work, and it is light makeup. Hair can't cover your eyebrows, it's not spiritual. The hairstyle should be simple and generous. If it's long hair, you'd better tie it up. Male shopping guides require short hair and no long beard. Shopping guides are not allowed to wear other accessories except watches and rings during their work. The shopping guide should always smile, and a grin is the most appropriate.
Three: be generous.
The shopping guide is often the employee who has the most contact with customers in the shopping mall, and her words and deeds represent.
The image of the shopping center. Therefore, the job responsibilities of shopping guides in shopping malls require shopping guides to behave generously, be neither humble nor supercilious, and be concise; Generous appearance, friendly and kind; Positive, enthusiastic, patient and thoughtful.
;