Legal analysis: Under normal circumstances, if you go to the Education Bureau to complain, you usually need the Education Bureau to send someone to handle the parents' complaints immediately. If no one handles it for a long time, it needs to be sent to the Education Bureau for confirmation to see if the Education Bureau can handle it. If the education bureau can't handle it, you can go to a higher level to complain.

Legal basis: Regulations on Letters and Visits

Article 2 Letters and visits as mentioned in these Regulations refer to activities conducted by citizens, legal persons or other organizations in the form of letters, emails, faxes, telephone calls and visits. , to reflect the situation to the departments of the people's governments at all levels and the people's governments at or above the county level, and put forward suggestions, opinions or complaints, which shall be handled by the relevant administrative organs according to law.

Citizens, legal persons or other organizations that reflect the situation in the form specified in the preceding paragraph and make suggestions, opinions or complaints are called petitioners.

Article 3 People's governments at all levels and departments of people's governments at or above the county level shall do a good job in letters and visits, seriously handle letters and visits, listen to the opinions, suggestions and demands of the people, accept their supervision, and strive to serve the people.

The people's governments at all levels and the departments of the people's governments at or above the county level shall unblock the channels of letters and visits, and provide convenient conditions for the letters and visits to reflect the situation, make suggestions, comments or complaints in the form stipulated in these regulations.

No organization or individual may retaliate against the complainant.