If the educational institution does not refund, it must be clear that consumers have the right to ask for a refund. Consumers' right to refund fees is protected by national laws and regulatory authorities. In this case, consumers can consider taking the following steps:

1. Understand relevant laws, regulations and policies.

In China, the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests is the basic legal document to protect consumers' rights and interests. In addition, there are the People's Republic of China (PRC) Contract Law, the Notice of the General Office of the Ministry of Education on Strengthening and Improving the Management of Private Schools and other relevant policy documents. It is very important to know the laws and policies related to consumer refund.

2. Negotiate with educational institutions to solve problems.

Disputes between consumers and educational institutions shall be settled through consultation and mediation. Contact the relevant staff of the institution, explain the refund, provide evidence of breach of contract, and apply for refund and compensation for breach of contract from the other party.

If the educational institution refuses to solve the problem, or "shirks responsibility" or "is vague", it can be verified again whether the previous agreement between itself and the school prohibits refund, which will help consumers make better decisions.

3. Seek help from government departments.

After reasonable consultation, if the educational institution still cannot fulfill the obligation of refund, it may complain to the local industrial and commercial bureau or the Ministry of Education.

Before submitting a complaint, you need to collect and keep some necessary supporting materials, such as payment vouchers, receipts, agreements, chat records, etc., for future use. Consumers should explain their situation to the relevant departments and submit batch applications and evidence for help.

4. Seek legal channels.

If the above methods fail to solve the problem, consumers can also sue the educational institutions to the court. Know the local legal procedures and relevant regulations before prosecution. If you are unfamiliar with them, you need to pay special attention when choosing agents.

Finally, remind consumers: Please read the contract terms and details carefully before purchasing education and training services. Be sure to understand the refund policy, pay attention to signing a clear agreement, consult relevant suggestions, and keep all the evidence and data records of the transaction so as to handle the refund dispute in time in the future.

At the same time, it is suggested to choose a formal, responsible and reputable education and training institution, and check the relevant educational institutions in the official list to guard against bad businesses.