When dealing with all kinds of problems encountered by students, Lishang Education requires service personnel to respond positively and act quickly and efficiently when working and cooperating with others, and requires service personnel to respond and solve them within 24 hours. Both parties must reach an agreement within 48 hours to satisfy students. At the same time, the speed of responding to students and the efficiency of exception handling are continuously optimized, and the service level to users is continuously improved. In the process of solving students' problems quickly and efficiently, it really saves students' time and completes the user experience of vocational education industry. In view of the most intractable problem of "difficulty in refunding fees", Li Shang Education has gradually explored a set of optimal solutions to protect students' fundamental rights and interests in the process of serving students. First of all, the staff will make an in-depth analysis of the cases in which it is difficult for vocational education students to get a refund in the market, integrate all kinds of problems that students encounter when asking for a refund, and put forward specific improvement measures in combination with the actual situation of education students in Li Shang. In addition to handling relevant refund procedures for students in strict accordance with the refund agreement and process reached by both parties, Li Shang Education will, on the basis of protecting students' interests, fully consider the refund situation caused by students' subjective factors, appropriately reduce the difficulty of students' refund, increase the refund intensity, and protect the rights and interests of students' refund on demand.
In addition to strictly controlling the quality of service from its own perspective, Li Shang Education hopes to further protect the fundamental interests of students through technical means, reduce the abnormal rate of students from the source, and eliminate a series of puzzles and doubts of students in exam-oriented learning. To this end, Li Shang Education will have a front-end customer service for a second confirmation within 48 hours after the sale. "After the students submit the order, we will call the students again to verify the situation, including course expectations, learning objectives, academic qualifications and work experience. And confirm your willingness to study independently and take the exam with the students. " The person in charge of Li Shang Education said that the purpose of doing this is to solve the risk control in the initial stage in case of possible abnormality.